Freya-May Smith
Radstock
Summary
A current enthusiastic psychology student with experience in multidisciplinary communication and academic project management. Highly skilled in building and maintaining professional working relationships through collaborative projects and care-centered work environments that require strong teamwork and observational skills. Proficient in using my knowledge of social psychology to understand human behavior and respond accordingly, maintaining appropriate empathy and professionalism. Seeking to leverage expertise within an organisation that values inclusivity, efficiency and continuous learning.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
After School Club Assistant
Salisbury Road Primary School
2025.10 - Current
- Streamlined daily operations with effective scheduling and task delegation.
- Checked-in guests at reception desk, delivering a friendly first impression of the club's atmosphere.
- Cultivated positive relationships amongst members through regular interaction and engagement activities.
- Kept abreast of all health and safety regulations to ensure compliance within the club setting.
Customer Service assistant
CO-OPERATIVE
Timsbury
2022.11 - 2026.04
- Ensured an efficient and enjoyable customer experience based on optimal communication and respect. Developing skills in an array of areas including inventory management, team collaboration and human and environmental safety. Preserving a high standard of service among staff when thoroughly training and supervising three new employees using emotional understanding and strategic task delegation.
Summer volunteer
BATH AREA PLAY PROJECT
Bath
2025.07 - 2025.08
- Provided an engaging and comfortable environment for a large group of 10+ children with SEN needs, ensuring person-centered care and utilising appropriate sensory toys and materials. Encouraged growth within interests and guided exploration contributing to the advancement of motor, emotional and verbal skill development. Employed forward planning and effective communication when managing overstimulating situations to avoid potential conflicts and preserve cooperation, growth and safeguarding procedures.
Call operator/ Counter assistant
ORIENTAL SUNRISE
Midsomer Norton
2022.06 - 2022.11
- Responsible for the accurate digital recording of a high volume of customer requests and providing accurate and informative responses to several queries. Also, providing a polite and professional in-house experience as the sole customer facing member of staff.
Room Attendant
THE Z HOTEL
Bath
2021.06 - 2021.12
- Assisted in providing a hospitality experience that surpassed expectations, adhering strictly to routine and deadlines therefore ensuring customer needs were fulfilled without delay. Corresponded frequently with senior members of staff prioritizing efficiency and openness. Followed health and safety protocols to maintain a secure work environment as well as contributing to the maintenance of a 4.3/5 Tripadvisor rating.
Education
Undergraduate Bsc (Hons) - Psychology
University of Plymouth
Plymouth 2023.09 - 2026.04
A-LEVEL'S - Psychology, Sociology, History
Norton hill School
Midsomer Norton, BathGCSE'S - undefined
Skills
- Excellent communication and interpersonal skills adapted from experience within childcare, building sincere relationships with children, colleagues and parents alike
- Exemplary organisation and time management techniques developed from balancing academic studies and assignments with employment
- Practical and analytical approach to projects and adaptive innovation in the face of adversity when conducting academic collaborative tasks, effectively managing potential stressors and extraneous variables
INTERESTS
Music, Travel, Pilates, Running
Timeline
After School Club Assistant
Salisbury Road Primary School
2025.10 - Current
Summer volunteer
BATH AREA PLAY PROJECT
2025.07 - 2025.08
Undergraduate Bsc (Hons) - Psychology
University of Plymouth
2023.09 - 2026.04
Customer Service assistant
CO-OPERATIVE
2022.11 - 2026.04
Call operator/ Counter assistant
ORIENTAL SUNRISE
2022.06 - 2022.11
Room Attendant
THE Z HOTEL
2021.06 - 2021.12
A-LEVEL'S - Psychology, Sociology, History
Norton hill School