Freya Marshall
Abergele,Conwy
Summary
Reliable individual with strong work ethic and keen interest in hospitality. Possess excellent communication skills and teamwork abilities, honed through various customer service roles. Committed to enhancing guest experiences and contributing to smoothly running dining environment.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Cleaner
Away Resorts
Kinmel Bay, Conwy
06.2025 - Current
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Upheld health and safety standards for caravan cleanliness, ensuring customer welfare.
- Managed inventory control for all necessary cleaning supplies-ensured availability at all times.
- Applied proper cleaning techniques to restore the original appearance of caravans.
- Maintained high level of cleanliness by regular cleaning and sanitising of caravans.
Waitress
Deacons House Cafe
Edinburgh, Edinburgh City
09.2024 - 04.2025
- Improved customer satisfaction by providing efficient and friendly service.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Accommodated special event needs, provided customised services for parties.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Barista
Eco Bean Roasters
Kirkcaldy, Fife
06.2023 - 03.2024
- Maintained cleanliness of the café area whilst preparing orders.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Performed cash handling duties accurately to maintain financial integrity.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Provided a welcoming atmosphere to customers, promoting return visits.
Education
National 5 - Biology
Balwearie High School
Kirkcaldy, FifeNational 5 - English
Balwearie High School
Kirkcaldy, FifeNational 5 - Physical Education
Balwearie High School
Kirkcaldy, FifeNational 5 - Geography
Balwearie High School
Kirkcaldy, FifeNational 5 - Modern Studies
Balwearie High School
Kirkcaldy, FifeNational 5 - French
Balwearie High School
Kirkcaldy, FifeAccess to HN - Sports Therapy
Edinburgh College
EdinburghHigher National Certificate - Soft Tissue Therapy
Edinburgh College
EdinburghSkills
- Inventory management
- Health and safety
- Customer service
- Cash handling
- Attention to detail
- Time management
- Communication skills
Certification
First Aid at Work (Nov 2024)
Timeline
Cleaner
Away Resorts
06.2025 - Current
Waitress
Deacons House Cafe
09.2024 - 04.2025
Barista
Eco Bean Roasters
06.2023 - 03.2024
National 5 - Biology
Balwearie High School
National 5 - English
Balwearie High School
National 5 - Physical Education
Balwearie High School
National 5 - Geography
Balwearie High School
National 5 - Modern Studies
Balwearie High School
National 5 - French
Balwearie High School
Access to HN - Sports Therapy
Edinburgh College
Higher National Certificate - Soft Tissue Therapy
Edinburgh College
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