FREYA MACKENZIE-CONNOR

At Mint Velvet, I play an active role in customer service and sales, where I focus on understanding customer needs, offering tailored solutions, and ensuring a positive shopping experience. I am responsible for maintaining product knowledge, assisting with stock management, and building long-term relationships with customers. This role has enhanced my ability to communicate effectively, work under pressure, and manage various tasks while providing a high level of service. My time at Mint Velvet has also developed my teamwork skills, as I work closely with colleagues to meet sales targets and deliver excellent service.

At Ashby Underwriting, I observed the team as they handled underwriting tasks, risk assessment, and the decision-making processes behind creating policies in the specialized area of bloodstock insurance. This experience gave me valuable insight into how the insurance market evaluates risk and provides coverage for high-value assets like racehorses and breeding stock.