Summary
Overview
Work history
Education
Skills
Certification
Hobbies and Interests
References
Timeline
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Freya Lovedale

Sandbach,Cheshire

Summary

Retail professional with extensive experience in team leadership and warehouse management in high-volume settings. Proven track record in overseeing multi-site operations, optimising logistics, and enhancing team performance. Expertise in customer service and performance management, focused on achieving operational excellence and supporting business objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Founder and Multi-Site Manager

BarkingMad Group LTD
01.2021 - Current
  • Oversaw daily operations of multi-location retail business in pet industry.
  • Recruited and trained diverse teams to ensure consistent performance across all stores.
  • Led staff rotas, shift planning, and holiday cover for multiple sites.
  • Maintained high merchandising standards through clear layouts and strong visual presentation.
  • Managed supplier relationships, stock ordering, deliveries, and replenishment across locations.
  • Drove operational improvements to enhance efficiency and reduce costs.
  • Developed store standards and training procedures to create a consistent customer experience.
  • Cultivated strong, motivated teams focusing on development and accountability.

Commercial and Finance Manager

Britannia Car Leasing
01.2022 - 11.2023
  • Coordinated team operations and workflow planning to enhance efficiency.
  • Developed comprehensive financial reports for top management review.
  • Assisted in budgeting, forecasting, and financial reporting processes.
  • Trained staff on finance-related matters, boosting understanding and performance.

Marketing executive

MFN Claims
05.2021 - 10.2021
  • Led the creation of digital campaigns, resulting in significant audience engagement.
  • Boosted customer retention by implementing effective email marketing tactics.
  • Facilitated cross-functional collaborations between departments leading to better project coordination.
  • Maintained consistent brand messaging across multiple channels ensuring uniformity in communication and visual style.
  • Streamlined lead generation processes using various digital platforms, resulting in increased conversion rates.

Administration Assistant

Faith PR Ltd
11.2019 - 11.2020
  • Assisted with documentation, communication, and client handling
  • Supported smooth operations through effective administration
  • Managed incoming calls, ensured effective communication channels.
  • Processed client requests for enhanced customer satisfaction.
  • Handled sensitive information, maintained confidentiality at all times.
  • Gathered information, created charts and produced reports for staff.

Education

Level 3 Diploma - Digital Marketing

Macclesfield College
Macclesfield, Cheshire East
01/2022 - 01/2023

OCR Level 2 Diploma - Business Administration

Kirklees College
Huddersfield
11/2019 - 11/2020

GCSEs - 10 subjects including English and Maths

Colne Valley High School
Huddersfield, Kirklees
09/2014 - 06/2019

Skills

  • Warehouse and inventory management
  • Team leadership and staff development
  • Stock control and supplier ordering
  • Scheduling and rota planning
  • Customer service excellence
  • Operational efficiency and time management
  • Sales support and KPI achievement
  • Process improvement and cost control
  • Problem-solving and team motivation
  • Confident decision-making in high-pressure environments
  • Contract negotiation
  • Team supervision
  • Business strategy
  • Innovative thought leadership

Certification

  • Emergency First Aid at Work (RQF, 2019)
  • Google Analytics Individual Qualification (2021)
  • BCS Level 3 Award in Principles of Coding (2021)

Hobbies and Interests

I enjoy an active lifestyle and often spend my free time out on long hikes or countryside walks—it's where I feel most refreshed and focused. On rainy days, you’ll usually find me baking for friends, family, or the team—something I genuinely love to do for others. I also volunteer with Spaniel Assist Rescue, where I conduct home checks and assist with rehoming, which has strengthened my communication skills and sense of responsibility.

References

Available on request.

Timeline

Commercial and Finance Manager

Britannia Car Leasing
01.2022 - 11.2023

Marketing executive

MFN Claims
05.2021 - 10.2021

Founder and Multi-Site Manager

BarkingMad Group LTD
01.2021 - Current

Administration Assistant

Faith PR Ltd
11.2019 - 11.2020

Level 3 Diploma - Digital Marketing

Macclesfield College
01/2022 - 01/2023

OCR Level 2 Diploma - Business Administration

Kirklees College
11/2019 - 11/2020

GCSEs - 10 subjects including English and Maths

Colne Valley High School
09/2014 - 06/2019
Freya Lovedale