Freya Lovedale
Sandbach,Cheshire
Summary
Retail professional with extensive experience in team leadership and warehouse management in high-volume settings. Proven track record in overseeing multi-site operations, optimising logistics, and enhancing team performance. Expertise in customer service and performance management, focused on achieving operational excellence and supporting business objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Founder and Multi-Site Manager
BarkingMad Group LTD
01.2021 - Current
- Oversaw daily operations of multi-location retail business in pet industry.
- Recruited and trained diverse teams to ensure consistent performance across all stores.
- Led staff rotas, shift planning, and holiday cover for multiple sites.
- Maintained high merchandising standards through clear layouts and strong visual presentation.
- Managed supplier relationships, stock ordering, deliveries, and replenishment across locations.
- Drove operational improvements to enhance efficiency and reduce costs.
- Developed store standards and training procedures to create a consistent customer experience.
- Cultivated strong, motivated teams focusing on development and accountability.
Commercial and Finance Manager
Britannia Car Leasing
01.2022 - 11.2023
- Coordinated team operations and workflow planning to enhance efficiency.
- Developed comprehensive financial reports for top management review.
- Assisted in budgeting, forecasting, and financial reporting processes.
- Trained staff on finance-related matters, boosting understanding and performance.
Marketing executive
MFN Claims
05.2021 - 10.2021
- Led the creation of digital campaigns, resulting in significant audience engagement.
- Boosted customer retention by implementing effective email marketing tactics.
- Facilitated cross-functional collaborations between departments leading to better project coordination.
- Maintained consistent brand messaging across multiple channels ensuring uniformity in communication and visual style.
- Streamlined lead generation processes using various digital platforms, resulting in increased conversion rates.
Administration Assistant
Faith PR Ltd
11.2019 - 11.2020
- Assisted with documentation, communication, and client handling
- Supported smooth operations through effective administration
- Managed incoming calls, ensured effective communication channels.
- Processed client requests for enhanced customer satisfaction.
- Handled sensitive information, maintained confidentiality at all times.
- Gathered information, created charts and produced reports for staff.
Education
Level 3 Diploma - Digital Marketing
Macclesfield College
Macclesfield, Cheshire East 01/2022 - 01/2023
OCR Level 2 Diploma - Business Administration
Kirklees College
Huddersfield 11/2019 - 11/2020
GCSEs - 10 subjects including English and Maths
Colne Valley High School
Huddersfield, Kirklees 09/2014 - 06/2019
Skills
- Warehouse and inventory management
- Team leadership and staff development
- Stock control and supplier ordering
- Scheduling and rota planning
- Customer service excellence
- Operational efficiency and time management
- Sales support and KPI achievement
- Process improvement and cost control
- Problem-solving and team motivation
- Confident decision-making in high-pressure environments
- Contract negotiation
- Team supervision
- Business strategy
- Innovative thought leadership
Certification
- Emergency First Aid at Work (RQF, 2019)
- Google Analytics Individual Qualification (2021)
- BCS Level 3 Award in Principles of Coding (2021)
Hobbies and Interests
I enjoy an active lifestyle and often spend my free time out on long hikes or countryside walks—it's where I feel most refreshed and focused. On rainy days, you’ll usually find me baking for friends, family, or the team—something I genuinely love to do for others. I also volunteer with Spaniel Assist Rescue, where I conduct home checks and assist with rehoming, which has strengthened my communication skills and sense of responsibility.
References
Available on request.
Timeline
Commercial and Finance Manager
Britannia Car Leasing
01.2022 - 11.2023
Marketing executive
MFN Claims
05.2021 - 10.2021
Founder and Multi-Site Manager
BarkingMad Group LTD
01.2021 - Current
Administration Assistant
Faith PR Ltd
11.2019 - 11.2020
Level 3 Diploma - Digital Marketing
Macclesfield College
01/2022 - 01/2023
OCR Level 2 Diploma - Business Administration
Kirklees College
11/2019 - 11/2020
GCSEs - 10 subjects including English and Maths
Colne Valley High School
09/2014 - 06/2019
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