Summary
Overview
Work History
Education
Skills
Timeline
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Freya Johnson

Freya Johnson

Leeds,West Yorkshire

Summary

Offering strong foundation in customer service and teamwork within hospitality and customer facing roles. Knowledgeable about maintaining high standards of service and ensuring guest satisfaction. Ready to use and develop communication, time management, resolving problems with sound judgement and reasoned thinking in a new customer service role.

Overview

8
8
years of professional experience

Work History

Domestic cleaner

Bannatyne
Leeds , West Yorkshire
09.2024 - Current
  • Delivered timely completion of assigned tasks ensuring minimal disruption to members daily routines.
  • Upheld highest standards in cleaning procedure adherence, resulting in consistently positive feedback from members and management.
  • Promoted safety measures such as COSHH and PPE whilst operating various types of cleaning equipment to prevent accidents or damage to property.
  • Created a welcoming environment for members through thorough cleaning and maintenance of reception area and facilities.

Bartender

The Box
Headingley, UK
03.2022 - 12.2024
  • Implemented new cocktail recipes by researching current trends in the industry.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Promoted special events and offers effectively leading to increased footfall on those days.

Restaurant Floor Supervisor

The Club House
Carlisle, UK
04.2021 - 08.2021
  • Improved team efficiency with regular training sessions.
  • Built strong relationships with vendors to ensure supply consistency.
  • Managed reservations efficiently to avoid overbooking or underutilisation of space.
  • Oversaw daily floor operations, ensuring a high level of service quality.
  • Tracked inventory levels regularly to prevent shortages or excesses.
  • Facilitated communication between front-of-house and back-of-house teams for improved workflow coherence.

Bartender

The Andalusian
Carlisle, UK
09.2020 - 04.2021
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Demonstrated knowledge of drink recipes for improved customer experience.

Bar and Waiting-on Staff

Center Parcs
Whinfell Forest, UK
10.2019 - 09.2020
  • Welcomed guests warmly as the first point of contact to create a positive first impression.
  • Upheld cleanliness standards in workspace to maintain hygiene levels both while opening/closing the bar and restaurant.
  • Assisted customers with extensive details i.e allergies, menu queries, improving overall experience.
  • Assigned large sections of the restaurant, containing up to 30 plus guests.
  • Delivering a personal and unique service to each guest as per the Center Parcs expectations.

Waiting-on Staff

Coco Mill
Carlisle, UK
04.2019 - 09.2019
  • Assisted customers with queries, improving overall experience.
  • Communicated effectively with colleagues to facilitate teamwork.
  • Served customers promptly and courteously for repeat business.
  • Upheld cleanliness standards in workspace to maintain hygiene levels.

Waiting-on Staff

Thin White Duke
Carlisle, UK
08.2018 - 03.2019
  • Served customers promptly and courteously for repeat business.
  • Upheld cleanliness standards in workspace to maintain hygiene levels.
  • Communicated effectively with colleagues to facilitate teamwork.
  • Handled complaints with professionalism to retain clients.
  • Implemented safety procedures in compliance with regulations.

Customer Assistant

Vue Cinema
Carlisle, UK
02.2017 - 11.2017
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Ensured health and safety regulations complied within work premises at all times.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Increased sales through suggestive selling techniques.

Education

Fashion, Theatrical and Media Hair and Makeup -

University Centre Leeds
Leeds, LS
01.2021 - 06/2023

Level 3 Extended Diploma - Media Makeup

Carlisle College
Carlisle, CA
01.2018 - 05/2019

Level 2 Hair & Makeup - undefined

Carlisle College
Carlisle, CA
01.2017 - 01/2018

Level 2 Art & Design Diploma - undefined

Carlisle College
Carlisle, CA
01.2016 - 01/2017

High School - undefined

Trinity School
Carlisle, CA
01.2011 - 01/2016

Skills

  • Multitasking capacity
  • Flexibility in schedule
  • Communication proficiency
  • Word processing
  • Inventory monitoring
  • Phone etiquette
  • Health and Safety Compliance
  • Food and Hygiene training
  • COSHH and PPE training

Timeline

Domestic cleaner

Bannatyne
09.2024 - Current

Bartender

The Box
03.2022 - 12.2024

Restaurant Floor Supervisor

The Club House
04.2021 - 08.2021

Fashion, Theatrical and Media Hair and Makeup -

University Centre Leeds
01.2021 - 06/2023

Bartender

The Andalusian
09.2020 - 04.2021

Bar and Waiting-on Staff

Center Parcs
10.2019 - 09.2020

Waiting-on Staff

Coco Mill
04.2019 - 09.2019

Waiting-on Staff

Thin White Duke
08.2018 - 03.2019

Level 3 Extended Diploma - Media Makeup

Carlisle College
01.2018 - 05/2019

Customer Assistant

Vue Cinema
02.2017 - 11.2017

Level 2 Hair & Makeup - undefined

Carlisle College
01.2017 - 01/2018

Level 2 Art & Design Diploma - undefined

Carlisle College
01.2016 - 01/2017

High School - undefined

Trinity School
01.2011 - 01/2016

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Freya Johnson