Freya Coltman
Glastonbury,SOM
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Sufficient Communication between guests and staff making tasks much more time effective.
Teamwork
Overview
5
5
years of professional experience
Work History
Waitress
Marstons
10.2021 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at end of shifts.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Bar Staff Member/Casual Kitchen Hand
The Barton Inn
02.2022 - 09.2023
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Maximized sales by recommending specialty drinks and menu items to customers.
- Collaborated with team members to ensure smooth service during peak hours.
- Improved workflow efficiency by maintaining a well-organized work station with necessary supplies and equipment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
Commercial Cleaner
Silver Street Loos
06.2022 - 08.2022
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
Kitchen Porter
The Abbey Tea Rooms
03.2019 - 03.2020
- Improved kitchen efficiency by maintaining cleanliness and organization of workspaces, utensils, and equipment.
- Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
- Safeguarded food safety standards by properly storing ingredients according to temperature requirements.
- Reduced waste by monitoring inventory levels and informing management of low stock items for prompt reordering.
- Enhanced workplace safety by adhering to proper handling techniques when using knives, cleaning chemicals, and other hazardous materials.
- Supported kitchen staff during peak times, ensuring timely completion of tasks without compromising quality.
- Proactively addressed potential hazards in the kitchen workspace, reducing the risk of accidents or injuries among staff members.
Education
Level 3 Extended Diploma - Creative Media Production & Technology
Strode College
Street, England06.2023
Skills
- Menu Recommendations
- Dining Area Maintenance
- Order Accuracy
- Customer Service
- Guest Relations Management
- Upselling
- Performance Improvement
- Bill Computation
- Daily Specials Memorization
- Menu Presentation
- Cash Handling
- Payment Processing
Timeline
Commercial Cleaner
Silver Street Loos
06.2022 - 08.2022
Bar Staff Member/Casual Kitchen Hand
The Barton Inn
02.2022 - 09.2023
Waitress
Marstons
10.2021 - Current
Kitchen Porter
The Abbey Tea Rooms
03.2019 - 03.2020
Level 3 Extended Diploma - Creative Media Production & Technology
Strode College
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