Freya Caitlin Callus
London,United Kingdom
Summary
Dedicated professional with a strong foundation in essential skills such as exceptional listening, patience, and composure. Demonstrates resilience under pressure and a positive attitude, complemented by effective teamwork and communication skills. Proficient in planning and organisational tasks, with expertise in residential duty supervision, fire safety training, child safeguarding, and emergency first aid at work training. Committed to fostering empathy and compassion in all interactions while maintaining product knowledgeability. Aspires to leverage these competencies towards enhancing safety and care standards within the community.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Resident Graduate Assistant
The Royal Ballet School
Richmond Upon Thames, London
09.2024 - Current
- Provided pastoral care to boarding students, enhancing their overall welfare experience at school.
- Assisted in the organisation of school events, contributing to community building efforts.
- Performed administrative tasks as required; ensured smooth day-to-day running of the boarding house.
- Participated in professional development programmes; kept abreast with latest teaching techniques.
- Mentored struggling students individually, helping them improve academically and personally.
- Handled difficult behaviour tactfully; created respectful classroom culture.
- Tutored students struggling with material, improving understanding and academic performance.
- Led extracurricular activities to promote fun and team spirit.
- Conducted fire drills on regular basis; ensured preparedness during emergencies.
- Collaborated with teachers and parents for better student support system.
Brand Ambassador
AmeriCamp
Manchester, Cheshire
09.2023 - 03.2025
- Executed various marketing initiatives as per corporate direction; led to consistent branding across different platforms.
- Boosted customer engagement by implementing interactive marketing strategies.
- Strengthened customer loyalty by providing professional and efficient service during promotions or events.
- Accumulated useful feedback from consumers, allowing for improved products and services.
- Attended promotional events representing the brand, enhancing company reputation.
- Trained junior brand ambassadors, leading to a more effective team performance.
- Maintained an upbeat attitude whilst promoting the brand, creating a positive impression on potential customers.
- Harnessed social media platforms for broader reach of brand messages.
- Provided product knowledge to customers with enthusiasm and accuracy.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Acted as a role model to provide professional, positive brand representation.
House Parent
Summer Boarding Courses
Canford, Bournemouth
06.2024 - 08.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Assisted in the organisation of school events, contributing to community building efforts.
- Mentored struggling students individually, helping them improve academically and personally.
- Handled administrative tasks diligently; contributing to smooth trip execution.
Sales Assistant
GAME
Chichester, West Sussex
12.2023 - 02.2024
- Demonstrated products effectively leading to increased sales conversions.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Utilised excellent communication skills to provide detailed product information.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Senior Counsellor
YMCA Camp Woodstock
Woodstock, USA
06.2023 - 08.2023
- Worked closely with other staff members for seamless camp operations.
- Created a fun, inclusive environment for positive camper experiences.
- Guided campers towards self-reliance through daily living tasks.
- Coordinated educational workshops to promote creativity and learning.
- Encouraged respectful behaviour amongst campers by modeling appropriate conduct.
- Deescalated conflicts between campers, promoting a harmonious atmosphere.
- Enhanced children's social skills by facilitating group activities.
- Fostered teamwork among campers by organising team-building exercises.
- Built relationships with campers and staff through excellent communication.
Bar staff
The Vestry
Chichester, West Sussex
10.2022 - 06.2023
- Prepared beverages, ensuring consistent quality.
- Helped organise special events at the bar.
- Increased footfall with engaging promotional strategies.
- Managed customer disputes effectively, preserving the business reputation.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Checked identification to maintain legal compliance.
- Restocked bar efficiently during busy periods.
- Maintained professional knowledge about various drink recipes and offerings.
- Assisted in training new staff, contributing to team efficiency.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Ensured customer satisfaction by providing excellent service.
Welcome Rep
University of Chichester Students Union
Chichester, West Sussex
09.2022 - 10.2022
- Communicated effectively with school management for the betterment of student welfare.
- Managed various social functions, boosting morale within the student community.
- Fostered a sense of unity amongst diverse groups of students through team building activities.
- Executed plans for orientation programmes making transitions smoother for new class intake.
- Enhanced student life with the implementation of new extracurricular activities.
- Organised campus events and activities, aiming to increase student community participation.
- Maintained high standard of behaviour, attitude and appearance in line with guidelines.
Nursery Practitioner
YMCA Brunel Group
, Wiltshire
06.2022 - 08.2022
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Enhanced emotional development of children with use of empathy-focussed group activities.
- Delivered high-quality childcare services, ensuring a comforting atmosphere for all attendees.
Waitress
Wildwood
Chichester, West Sussex
03.2022 - 05.2022
- Utilised professional communication skills to resolve customer complaints.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Improved customer satisfaction by providing efficient and friendly service.
Bar Staff
University of Chichester Students union
Chichester, West Sussex
08.2021 - 03.2022
- Made cocktails for customer enjoyment.
- Managed customer disputes effectively, preserving the business reputation.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Prepared beverages, ensuring consistent quality.
- Handled cash transactions to ensure accurate accounting.
- Ensured customer satisfaction by providing excellent service.
Office Sanitization Engineer
Vector Resourcing
Cirencester, UK
07.2020 - 08.2021
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Kept communal areas tidy and well-organised for optimal functionality.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
Room Maid
Tythe Barn Hotel
Tetbury, South Gloucestershire
10.2019 - 03.2020
- Maintained a high standard of cleanliness by performing daily cleaning tasks.
- Demonstrated flexibility in working hours to meet varying needs of the household.
- Enhanced customer satisfaction by providing polite, discreet service.
Front of House/Customer Service
Malmesbury Rendezvous
Malmesbury, Wiltshire
05.2019 - 09.2019
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Religion, Ethics and Society
University of Chichester
Chichester 09.2021 - 06.2024
Skills
- Exceptional listening
- Patience and composure
- Product knowledgeability
- Resilient under pressure
- Positive attitude
- Teamwork
- Communication skills
- Planning and organisational skills
- Empathy and compassion
- Residential duty supervision
- Fire safety training
- Child safeguarding
- Emergency first aid at work training
Affiliations
- Travelling
- Reading
- Socialising with friends
Accomplishments
I earned my Black belt in Tae Kwon Do from TAGB at the age of 13. I also gave back to this community by helping to teach the juinors the foundations of the martial art. Whilst at school I earned many certificates for my hard work and dedication to academics and social curriculars, with me being apart of the film club and rounders club.
Certification
TQUK Level 2 Certificate in Digital Marketing course (Newbury College)
Fire warden training (Fire Protection Association)
Safeguarding children level 2 (Refocus on practice)
Emergency and first aid at work (Ticta.co.uk)
Timeline
Resident Graduate Assistant
The Royal Ballet School
09.2024 - Current
House Parent
Summer Boarding Courses
06.2024 - 08.2024
Sales Assistant
GAME
12.2023 - 02.2024
Brand Ambassador
AmeriCamp
09.2023 - 03.2025
Senior Counsellor
YMCA Camp Woodstock
06.2023 - 08.2023
Bar staff
The Vestry
10.2022 - 06.2023
Welcome Rep
University of Chichester Students Union
09.2022 - 10.2022
Nursery Practitioner
YMCA Brunel Group
06.2022 - 08.2022
Waitress
Wildwood
03.2022 - 05.2022
Bachelor of Arts - Religion, Ethics and Society
University of Chichester
09.2021 - 06.2024
Bar Staff
University of Chichester Students union
08.2021 - 03.2022
Office Sanitization Engineer
Vector Resourcing
07.2020 - 08.2021
Room Maid
Tythe Barn Hotel
10.2019 - 03.2020
Front of House/Customer Service
Malmesbury Rendezvous
05.2019 - 09.2019
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