Freya Banks

I am responsible for:

- Collecting feedback from my peers on their opinions regarding the International Business Management Course and then feeding it back to MMU to help improve the course as much as possible.

- Presenting the students feedback in the student voice meetings.

I received employee of the month for my enthusiasm and hard work on the shop floor. I managed to gather hundreds of customer reviews about the store with majority being 9 and 10 out of 10. Most of these reviews included comments such as "very friendly and helpful staff". I also encourages most customers who came in the store to download the Adidas app and sign up to the Adiclub to start collecting reward points.

Other duties i was responsible for was:

- adapting my customer sales approach to suit each customers needs

- Greeting every customer in the store

- delivering smooth and efficient till transactions

- processing deliveries by tagging, pricing and putting stock onto the shop floor

- keeping the store clean as well as keeping the clothes neat

Throughout my A Level exams, I wanted more flexibility in my hours therefore got the opportunity to work on a zero hour contract with Peach Personal. I worked in the Tefal York store doing shifts for them as and when needed.

During my employment here I was responsible for:

- Providing excellent customer service to every customer that came in the store. I would do this by having a great understanding of all products therefore could assist customers to the right product for them.

- Restocked the shop floor

- Assisted on processing deliveries

- Demonstrated the products to customers including: using coffee machines, air fryers and making pancakes with the induction hob

- Encouraged customers to sign up for the Tefal email subscription

I volunteered at St Leonard's Hospice charity events to help raise money and spread information on the organisation.

I volunteered at the Yorkshire marathon and the Yorkshire 10km run.

I was responsible for:

- Directing the runners in the right direction

- Handing out waters to the runners

-Being enthusiastic to encourage the runners to finish

- Looking out for the runners safety

I also volunteered at the York Balloon Festival

I was responsible for:

- Spreading information on the organisation and how to donate

- Fundraising at the entrance and exit of the Balloon Festival

- Assisting at the St Leonard's tombola

I was responsible for:

- Providing excellent customer service

- Processing transactions

- Pricing products

- Replenishing stock

- Potting plants to sell in store

- Keeping the store clean and tidy