FREDRICK TUFFOUR

• Defined project goals, objectives, scope, timeline, and budget in collaboration with stakeholders
• Managed multicultural project teams to achieve project goals
• Developed and maintained a detailed project plan with timelines, tasks, dependencies, and risks
• Oversaw project resources, including human resources, technology, and finances
• Utilized the PRINCE2 and agile methodologies for effective project management.

• Led the development of a scalable e-commerce platform using Java and Spring Boot, increasing site traffic by 50% and reducing page load time by 30%.
• Designed and optimized complex SQL queries and database schemas, enhancing data retrieval efficiency by 20% and improving overall application performance.
• Collaborated with cross-functional teams to migrate legacy systems to a microservices architecture, resulting in a 35% improvement in system reliability and scalability.

• Provided first line and second line telephone based technical support users for transport drivers
• Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization
• Developed strategies to align technology with business objectives while helping clients maximise business profitability
• Proactively identified and resolved complex technical issues, ensuring minimal disruption to business processes
• Worked with amazons logistics and chime software handling technology to respond to increased customers, drivers and suppliers within target timeframes.

• Gained insight into the technology industry by learning from professionals from top industries such as PwC, Lloyd's Banking Group, Google, and Amazon
• Supported project delivery where required
• Created a presentation providing technical solutions to problems are at the heart of the UK's response to climate change
• Built the starting point of a web application that aims to help SMEs cope with the UK's response to Climate change.

• Conducted comprehensive assessments of clients' technological requirements

• Delivered customized technology training sessions to empower clients, enhance their proficiency and implement operational transformation

• Developed strategies to align technology with business objectives while helping clients maximise business profitability

• Proactively identified and resolved complex technical issues, ensuring minimal disruption to business processes

• Collaborated effectively with cross-functional teams to drive successful project outcomes

• Greeted and checked-in guests promptly and professionally.
• Greeted guests and facilitated check-in and check-out procedures.
• Scheduled and made reservations for guests using hotel and management software.
• Provided guests with keys and directions to the room.