Frederique Staphylas
Farnborough,UK
Summary
A highly organised professional with expertise in administration, goal setting and leadership proficiency, demonstrating a strong ability to autonomously manage operations and oversee recruitment. Skilled in business development techniques, finance administration, and monitoring sales performance, with a proven track record in documentation management and social media advertising. Proficient in Microsoft Office Suite, ensuring discretion and confidentiality while maintaining attention to detail. Committed to driving business success through effective organisation and prioritisation, with aspirations to further enhance strategic business initiatives.
Overview
3
3
years of professional experience
Work history
Complex Liability Team leader
Sedgwick
- - Monitor workloads and team performance (7 direct reports)
- - Processing daily/weekly/monthly management information reports
- - Diary management & time recording
- - Work with operational teams
- - Adhere to clients SLA
- - Assist with staff onboarding
- - Act as point of reference for clients
Administration Assistant
North Farnborough Infant School
- - Daily administration including recording and reporting attendance in the registers and following up unrecorded absences
- - Processing ad-hoc admin requests from Head and Governors
- - Diary management
- - Orders of all school related equipment
- - Website and Social media platforms management
- - Administration of after school clubs
- - Front of house, acting as first point of contact for the school
Administration Assistant
Crawley Ridge Junior School
- - Daily administration including recording and reporting attendance in the registers and following up unrecorded absences
- - Processing information, including liaison with the school kitchen
- - Attendance reports for Surrey Inclusion Officer
- - In Year and Year 3 admissions, this process includes parents’ visits, gathering of applications, electronic files transfer between schools, communicate preferences with Surrey, welcome meetings, update application numbers on the Surrey system & maintain waiting lists, collation of all marketing material for prospectus
- - Lunches reconciliations
- - Administration of after school clubs
- - Front of house, acting as first point of contact for the school
Administrator for After School Clubs
South Camberley Junior School, Frimley Road, Camberley, Surrey
- - Setting up clubs
- - Communicating with parents, chasing monies
- - Liaising with club leaders
Office Administrator
St Marks CoE Primary School, Queens Road, Farnborough, Hants
- - Daily administration including recording and reporting attendance in the registers and following up unrecorded absences
- - Processing information, including liaison with the school kitchen, recording dinner money and trip payments etc
- - Admissions, Banking
- - Front of house, acting as first point of contact for the school
Underwriter
InterGlobal Limited (International Private Medical Insurance provider)
Farnham, Surrey
- - Risk assessment & pricing of all Large Corporate tenders (API > $200,000), working closely with our Group Underwriting Director.
- - Policy preparation
- - Risk assessment & pricing of renewals of all existing Corporate policies
- - Account Manager of all Aon Middle East’s portfolio (+/- $40,000,000.00)
- - Updating of policies’ terms and conditions (rules, exclusions, definitions) for annual review
- - Underwriting training (in-house)
- - Team manager to 2 other members of staff
- - Other duties include reporting team activities to Board, liaising with other departments within the company. I have strong communication and negotiation skills, a must-have as I deal with large & well-known Intermediaries worldwide daily.
- - I started at InterGlobal as a Business Development Executive and I was made Underwriter in Jan 2005. I resigned to look after my newborn son at the beginning of 2011.
- Woolmead House East
- The Woolmead
- Farnham
- Surrey
- GU9 7TX
Office Manager
Pasporte Limited, London Road, Bagshot
Bagshot
- I joined Pasporte, a start-up Application Service Provider, as an Office Administration Manager. Very quickly I realised that this position did not live up to its expectations as I was not using the skills I built up in the last 4 years, and found myself performing a role for which I felt over qualified for. I therefore resigned.
Sales Support Co-ordinator
Lorica Consulting, Crown House, Hartley Wintney, Hants
Hartley Wintney, Hants
11.1997 - 01.2001
- - Sales Support and Personal Assistant to one of the senior business consultants and team.
- - Portfolio of 120+ clients (group size 3-100 employees) and I looked after their Private Medical Insurance Scheme, did all their administration throughout the year, and renewed the policies.
- - In charge of introducing new business to the team, account manager for 25 of the smaller clients.
- I achieved enough to be able to move into a more responsible position, and was very confident that the level of experience gained at Lorica helped me in this direction. Lorica is one of the largest independent UK PMI intermediary, and is part of the Primary Group.
Education
Baccalaureat French Literature & Foreign Languages -
Educated in France
Skills
- Experienced all round administrator
- Strong organisation and management skills
- Team player and leader
- Monitoring sales performance
- Finance administration
- Business development techniques
- Documentation management
- Social media advertising
- Microsoft office suite proficiency
- Discretion and confidentiality
- Recruitment oversight
- Attention to Detail
- Operations management
- Highly organised
- Autonomous
- Organisation and prioritisation
- Written and verbal communication
- Goal setting expertise
- Exceptional customer service
Languages
English
Fluent
French
Native
Timeline
Sales Support Co-ordinator
Lorica Consulting, Crown House, Hartley Wintney, Hants
11.1997 - 01.2001
Complex Liability Team leader
Sedgwick
Administration Assistant
North Farnborough Infant School
Administration Assistant
Crawley Ridge Junior School
Administrator for After School Clubs
South Camberley Junior School, Frimley Road, Camberley, Surrey
Office Administrator
St Marks CoE Primary School, Queens Road, Farnborough, Hants
Underwriter
InterGlobal Limited (International Private Medical Insurance provider)
Office Manager
Pasporte Limited, London Road, Bagshot
Baccalaureat French Literature & Foreign Languages -
Educated in France