Frederick Tetteh

• Creating and managing employees' email
• Hardware diagnostics run
• Planning and managing IT infrastructure
• Conducted rigorous testing to ensure quality of applications before deployment.
• Enhanced system functionality by updating software and troubleshooting hardware issues.
• Handled technical queries to improve customer satisfaction level.
• Installed new hardware to enhance overall performance of systems.
• Upgraded obsolete systems in line with latest technological trends.
• Achieved smoother operations by regularly maintaining servers, workstations, and network infrastructure.
• Ensured consistent uptime with diligent server monitoring and management.
• Managed vendor relationships to procure high-quality IT equipment at competitive prices.
• Diagnosed and troubleshot software and hardware faults in person and by phone.
• Worked in team of two to provide exceptional first-line IT support to fifty users.
• Led ongoing management and improvement of end-user device management service to fifty users.
• Minimised disruptions by strategically planning and communicating scheduled downtime and management of upgrades and patching.
• Devised and integrated solutions to manage and improve end-user devices.
• Supported seamless hospital management system migration to clinic software by installing and configuring hardware operating systems and applications for 50 users.
• Strengthened IT infrastructure with regular system updates and patches.
• Implemented robust security measures for safeguarding sensitive information.
• Collaborated with cross-functional teams and ensured alignment of IT goals with broader business strategies.
• Provided user training to ensure optimal system utilisation.

Creative and Social Media team lead

• Managed multiple social media platforms and maximised online visibility and reach.
• Composed content, engaged with followers in comments and monitored activities to manage social media accounts with cohesive strategy.
• Researched, developed and coordinated Medical media campaigns to achieve clear business results.
• Developed strategic plans to achieve media campaign objectives successfully.
• Reviewed and edited media content and ensured compliance with company standards and policies.
• Collaborated with other departments to execute joint projects efficiently.

Graphics & Video Designer

• Collaborated with marketing team to create impactful advertising campaigns.
• Crafted promotional videos for increased brand visibility.
• Produced engaging explainer videos to simplify complex information.
• Utilized latest graphics editing tools and ensured high-quality output.
• Pursued continuous learning in industry trends to stay ahead in design landscape.
• Developed compelling visual content to boost social media engagement.
• Conceptualised unique logo designs to create strong brand identity.

• Company Overview: real estate
• Maintenance and updating of the company's website (WordPress) and social media pages
• Prepare PowerPoint presentations for meetings
• Receptionist/ front desk attendant; receiving letters and emails, replying to relevant messages, sending emails, answering calls, and receiving visitors
• Create a boardroom and conference room for meetings and presentations
• Appointment booking and scheduling of meetings for the director.
• Maintained up-to-date knowledge about products and services, assisting in informed decision-making.
• Liaised between customers and management for effective resolution of issues.
• Improved customer satisfaction by providing prompt and efficient service.
• Utilised strong communication skills for handling customer complaints effectively.
• Addressed customer queries, resulting in enhanced customer confidence.
• Handled multi-line phone system to facilitate timely response to inquiries.

• National Service
• Computer hardware and software maintenance
• Personal assistant to Head of Budget, minute writing, report writing and proofreading with other secretarial duties
• Help desk attendant
• Maintained confidentiality of documents and ensured secure handling of sensitive information.
• Took minutes during meetings with accuracy and precision and facilitated follow-up actions efficiently.
• Scheduled appointments and conference calls coordinated seamlessly across different time zones.
• Prepared reports and presentations for board meetings and streamlined decision-making process.
• Scanned and uploaded documents into digital filing system.
• Proofread, formatted and corrected correspondence for office staff.
• Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
• Completed data entry projects, verified accuracy and assigned classifications to information.
• Handled basic clerical needs to help staff focus on more pressing matters.

• Uploaded daily news on the website (News Updates)

• Internship
• A help desk assistant
• Periodic software maintenance and product keys update to antivirus (Kaspersky)
• Installed and configured new desktops to meet business requirements.
• Maintained up-to-date knowledge of emerging technologies for continuous learning.
• Provided expert technical support to staff, resolving complex issues swiftly.
• Managed stock level of IT equipment effectively to avoid supply shortages.
• Documented all incidents in the service desk system for transparent record-keeping.
• Monitored performance and speed of desktop to establish strong infrastructure.
• Collaborated closely with project teams during system roll-outs for a smooth transition.
• Implemented proactive servicing and maintenance routines, reducing downtime significantly.
• Troubleshot and repaired hardware problems for improved system performance as part of the periodic maintenance and servicing.