Frederick McEwen
London,Greenwich
Summary
Empathetic Healthcare Support Worker with a sensitive and compassionate approach 10 years experience safeguarding vulnerable individuals with 4+ working as a Healthcare Support Worker Expertise overseeing and responding to emergency and crisis situations (competent in recording/interpreting vital signs) Able to use initiative and co-ordinate own workload Care plan development with strong oral and written communication skills Diligent health care team member with skills and training to safely support patients and assist clinical team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload.
Overview
4
4
years of professional experience
Work history
Dorset hotel Event
- Front of House Host
Healthcare Support Worker
Index Care LTD
London, Greenwich
06.2019 - 12.2023
- Assisted individuals with daily activities, including personal care, meal preparation, and medication management, ensuring their well-being and safety
- Provided emotional support and counselling to address the specific needs and challenges of each individual
- Collaborated with a multidisciplinary team to develop and implement care plans tailored to each individual's requirements
- Documented and maintained accurate records of all interactions and activities, ensuring confidentiality and compliance with regulations
- Liaised with external agencies, such as healthcare professionals and social workers, to coordinate care and support services.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Accompanied client to medical or dental appointments, grocery and errands.
- Monitored client health conditions and reported immediate issues to manager.
Event assistant
Dorset Hotel
London
09.2017 - 10.2020
- Greeting, managing reservations and seating plans
- Accommodating special requests or preferences and handling guest complaints or issues professionally and promptly
- Managed guest lists, RSVPs and registrations to maintain smooth flow of events.
- Brought client visions to fruition, working with diverse industry vendors to bring top-quality service.
- Gathered post-event client feedback and evaluated results to inform future planning.
- Drafted client quotes detailing service fees and pricing structures for event requirements.
Linen & floor porter
Marriott County Hall
London
03.2014 - 04.2018
- Linen Management, inventory control and guest assistance
- Sorted, ironed and packaged clean linen and clothing for customers.
- Prevented overloading by weighing and loading laundry in line with load volume standards.
- Adhered to COSHH requirements at all times.
- Promoted the health and safety of customers and staff by following guidelines stringently.
- Kept dirty laundry segregated from clean linen to prevent cross-contamination.
- Ensured all laundered items met company hygiene standards.
- Avoided shrinkage by preparing and using cleaning solutions as per manufacturer instructions.
- Improved cleaning results by separating and sorting articles by fabric type and colour.
Children's Service youth worker
Greenwich Council
Greenwich
06.2009 - 02.2014
- Built relationship; established trust and rapport with young people, developed positive relationships, and acted as a role model
- Provided guidance and activities; offered advice, information, and support on various issues, including education, employment; health and releatinships
- Delivered programs and activities; organized and facilitated programs, workshops and activites that promoted personal development, skill-building and community engagement
- Safeguarding; ensured the well-being and safety of young people by identifying and responding to safeguarding concerns, as well as providing appropriate interventions
- Promoted participation; encouraged young people to actively participate in decision-making processes, community initiatives, and youth-led projects
- Advocacy and referral; advocated on behalf of young people and referred them to appropriate services or agencies for specialized support when needed.
Volunteer
VOLUNTEER ENGAGEMENT
Bexleyheath Police Cadets
01.2003 - 09.2009
- Community patrol: foot and vehicle patrols in neighborhoods, parks, or business districts to enchance community safety and serve as an additional presence in areas where law enforcement resources may be limited
- Crime Prevention Education: help educate the public on crime prevention strategies by organizing and participating in community events, workshops, and presentations
- Such as home security , personal safety, and fraud prevention
- Traffic Control: assist with directing traffic and ensuring pedestrian safety during special events, parades or road construction projcets, assist in moitoring school zones during peak hours
- Administrative Support: provide valuable assistance by performing administrative tasks such as answering phones, filing reports, data entry, or organizing records
- Special Events and Ceremonies: assist with the organizationand security of community events, parades, fundraisers, or cereomies
- This can involve crowd control, parking coordination , or providing information to attendees
- Search and Rescue: helping to locate missing persons or providing support during natural disasters
- Victim Support: offer support and comfort to victims of crimes , such as providing information about available resources, aming follow-up calls, or assisting with paperwork | Page
Receptionist
Oriel Kais” Solicitor Firm
Greenwich
07.2007 - 05.2009
- Greeted, welcomed, handled mail, provided administrative support and managed visitor access and security.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Located information and records quickly to assist with ad-hoc queries.
- Maintained accurate and up-to-date records for smooth handovers.
- Managed calendars, strategically scheduling appointments to maximise availability.
Education
to effectively lead and manage a team within the care sector. ELFY training -
Care certificate, Autism Awareness, communication, Covid-19, Coshh, Dysphagia, Epilepsy, Equality and Diversity, Fire Awareness, First Aid Food Safety, GPDR, Health and safety - undefined
Level 3 Diploma - Adult Care
Level 2 - undefined
Shooter Hill College
ICT Level 1 - undefined
Greenwich Community College
undefined
Bexleyheath Business Academy
Skills
- Confidential record management
- Ward inventory management
- [Software] database management
- Clinical communication
- Care plan implementation
- Personal care assistance
- Patient risk management
- Infection control protocol
- Personal care
- Meal preparation
- Activities of Daily Living
- Safeguarding knowledge
- Elderly care
- Medication administration
- Disability care
- Care management
- Social care
- Housekeeping
Languages
English
Advanced
Timeline
Healthcare Support Worker
Index Care LTD
06.2019 - 12.2023
Event assistant
Dorset Hotel
09.2017 - 10.2020
Linen & floor porter
Marriott County Hall
03.2014 - 04.2018
Children's Service youth worker
Greenwich Council
06.2009 - 02.2014
Receptionist
Oriel Kais” Solicitor Firm
07.2007 - 05.2009
Volunteer
VOLUNTEER ENGAGEMENT
Bexleyheath Police Cadets
01.2003 - 09.2009
Dorset hotel Event
to effectively lead and manage a team within the care sector. ELFY training -
Care certificate, Autism Awareness, communication, Covid-19, Coshh, Dysphagia, Epilepsy, Equality and Diversity, Fire Awareness, First Aid Food Safety, GPDR, Health and safety - undefined
Level 3 Diploma - Adult Care
Level 2 - undefined
Shooter Hill College
ICT Level 1 - undefined
Greenwich Community College
undefined
Bexleyheath Business Academy
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