Freda Somuah Baah

• Planned and delivered KS3 and KS4 Science lessons (Biology specialism) in line with the AQA specification.
• Adapted teaching to meet the needs of mixed-ability classes, including SEND and EAL learners.
• Used formative assessment, retrieval practice, and structured modelling (I Do–We Do–You Do) to support progress.
• Delivered practical investigations safely and effectively to develop students’ scientific enquiry skills.
• Maintained high expectations for behaviour and learning, fostering a positive classroom environment.

• Practiced healthy and safety measures to comply with regulations.
• Facilitated successful networking sessions by arranging conducive environments.
• Maintained expert knowledge of the company emergency action plan, upholding consistently safe working practices.
• Brought positive can-do attitude and passion for customer service to solve service issues.
• Managed crowd control measures, maintained orderly event environment.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.

• Delivered comprehensive training for improved customer service skills.
• Observed students to identify areas of knowledge or skill gaps, and re-demonstrated key information.
• Managed conflict resolutions to enhance positive and professional relationships.
• Greeted customers warmly and provided friendly service, leading crew by example.
• Implemented new staff orientation programme for quicker integration into the team.
• Set positive examples for team members by demonstrating quality service.
• Provided one-on-one coaching to employees needing improvement in performance.
• Fostered work ethics in trainees, leading to greater responsibility among crew members.

• Arranged for entertainment and games to provide downtime between learning activities.
• Redirected problematic behaviour and guided children in self-soothing and emotional regulation.
• Created engaging play scenarios to encourage imaginative thinking amongst children.
• Engaged children in stimulating learning-based activities and games.
• Organised classroom spaces to align with lessons and support children's learning.
• Observed children's behaviours, providing important insights into their development stages.
• Ensured quality childcare by following safety regulations strictly.
• Supported teachers with daily routines for smoother classroom operation.
• Engaged children in arts and crafts activities, fostering creativity and motor skills development.
• Facilitated outdoor activities, promoting physical health among youngsters.

• Collaborated and offered support with extra tasks to meet team goals.
• Provided personalised customer service fostering loyalty amongst clients.
• Acted as team player by helping colleagues finish their tasks.
• Adhered to strict hygiene practices while handling food ensuring safety at all times.
• Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.

• Handled sensitive information confidentially respecting privacy rights of all individuals involved.
• Responded proactively to changing circumstances for optimised service user care.
• Resolved issues related to visa applications efficiently for smoother transition process.
• Maintained confidential case documentation in line with data protection regulations.
• Monitored progress of client's case files to ensure timely processing of documents.
• Provided emotional support to clients during challenging immigration procedures.
• Built positive, productive client relationships for enhanced social support.