Fred Mbah
Luton,bedfordshire
Summary
Accomplished professional with extensive expertise in community engagement, sales promotion, and customer relationship management. Demonstrates strong skills in communication, active listening, and negotiation, effectively managing customer complaints and enhancing relationship banking. Proficient in financial modelling, data warehousing, and statistical analysis with advanced capabilities in Power BI, Excel, and Google Sheets. Experienced in mortgage processes and policy improvements, leveraging leadership abilities to drive revenue growth strategies and portfolio management. Committed to delivering exceptional client account management while pursuing opportunities for business development and commercial analysis.
Compassionate Domiciliary Care Worker with knack for building meaningful relationships and ensuring client wellbeing. Delivered high-quality care by assisting with daily activities, medication management, and emotional support, leading to improved client satisfaction and comfort. Known for creating warm, safe environment that encourages independence and dignity for all clients.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work history
Domiciliary Care Worker / Home Care (Adult)
Priority Plus Care Limited
01.2025 - 05.2025
- Assist with personal care.
- Empower and encourage service users to improve their quality of life.
- Monitor and evaluate the activities of the service users.
- Providing emotional support for service users and their families.
- Take service users out for their daily activities.
- Supporting and helping with healthcare needs, including routine checks, and administrating medication.
- Support services users with their personal care.
- Take inventory of medication.
Support Worker
More Energy Care Services (MECS)
10.2024 - 05.2025
- Assist with personal care.
- Empower and encourage service users to improve their quality of life.
- Monitor and evaluate the activities of the service users.
- Providing emotional support for service users and their families.
- Take service users out for their daily activities.
- Supporting and helping with healthcare needs, including routine checks, and administrating medication.
- Support services users with their personal care.
- Take inventory of medication.
Support worker (Children)
London Paramount Care
05.2024 - 12.2024
- Supported daily living skills training which increased client self-sufficiency.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Provided companionship during outings contributing to an active social life for clients.
- Assisted in maintaining a clean environment for improved client health.
- Provided transportation for medical appointments, ensuring timely arrival.
- Actively listened to client concerns thus creating a comforting environment.
- Assured safety measures were met to prevent falls or accidents.
- Administered medication with rigorous planning and recordkeeping.
Health Care Assistant (Children)
Kimarchie Health and Social Care
02.2024 - 08.2024
- Successfully managed the care of over fifteen (15) clients during a one-year period, ensuring timely delivery of services and maintaining satisfaction rate among clients and their families.
- Empower and encourage service users to improve their quality of life.
- Monitor and evaluate the activities of the service users.
- Providing emotional support for service users and their families.
- Take service users out for their daily activities.
- Supporting and helping with healthcare needs, including routine checks, and administrating medication.
- Support services users with their personal care.
- Book appointments for service users 'annual medical reviews.
- Take inventory of medication.
Support Worker(Adult & Young Adult)
P and P Company Limited
03.2023 - 01.2024
- Empower and encourage service users to improve their quality of life.
- Monitor and evaluate the activities of the service users.
- Providing emotional support for service users and their families.
- Take service users out for their daily activities.
- Supporting and helping with healthcare needs, including routine checks, and administrating medication.
- Support services users with their personal care.
- Book appointments for service users 'annual medical reviews.
- Take inventory of medication.
Team Lead, Portfolio Management, and recoveries Department
National Investment Bank Ltd.
04.2015 - 02.2023
- Led Ghana's credit risk and portfolio analytics, achieving a 10% reduction in default rate through data-driven decision-making.
- Generated $500k+ additional revenue by approving credit requests and negotiating favorable interest term rates based on borrower credibility analysis.
- Negotiate with loan defaulters on behalf of the Bank.
- Oversaw, enhanced database tables and dashboards on Looker to provide insights, promoting rapid, data-driven lending decisions.
- Monitor and Supervises Recoveries of Greater Accra recoveries.
Team Lead, Customer Service Representative/ Teller
GCB Bank Ltd.
01.2010 - 04.2015
- Ensure compliance with all internal controls and established policies and procedures.
- Answer inquiries regarding checking and savings accounts and other bank related.
- Initiate and open new accounts.
- Record keeping and management of customers ATM Cards, Check books, Savings withdrawal books.
- Cross-selling bank products like ATM cards, GCB Express, Insurance products etc.
- Ensuring availability of a fully functional ATM service to customers to reduce banking hall congestion.
- Processing of ATM deposits and handling of ATM computer reports.
- Ensuring sufficient cash levels are maintained to meet normal customer requirements.
Education
master’s degree - law (LLM)
University of East London
09.2023 - 05.2025
Bachelor of Law (LLB) - undefined
University of Professional Studies
08.2017 - 08.2020
Bachelor of Science - Marketing
University of Professional Studies
08.2008 - 08.2012
Advance Business Certificate - Level 3
01.2006 - 05.2007
West African Senior High School (S.S.C.E.) - undefined
08.2000 - 06.2002
Skills
- Conflict Resolution
- Active Listener
- Managed Care
- Crisis Intervention
- Time Management
- Communications
- Written Communication
- Empathy
- Dementia care expertise
- Hoisting operation
- Risk assessment capabilities
- Bed bathing competence
- Experience with hoists
- Dementia understanding
- Moving and handling certification
- Confidentiality compliance
Languages
English
Custom
- Mandatory care certificate
- Equality and diversity certificate
- Manual Handling
- Deaf awareness training
- COSH
- Autism awareness training
- Autism awareness
- Science of brain disorder
- First aid
- Epilepsy awareness
- Control and administration of medication
- Food hygiene
- Fire awareness
- MCA & DoLs
- Medication administration awareness
- Self harm
- Covid-19
- Control and substance abuse
- Safeguarding children
- Prevention and control
- Oliver Mcgowan 1 and 2
Timeline
Domiciliary Care Worker / Home Care (Adult)
Priority Plus Care Limited
01.2025 - 05.2025
Support Worker
More Energy Care Services (MECS)
10.2024 - 05.2025
Support worker (Children)
London Paramount Care
05.2024 - 12.2024
Health Care Assistant (Children)
Kimarchie Health and Social Care
02.2024 - 08.2024
master’s degree - law (LLM)
University of East London
09.2023 - 05.2025
Support Worker(Adult & Young Adult)
P and P Company Limited
03.2023 - 01.2024
Bachelor of Law (LLB) - undefined
University of Professional Studies
08.2017 - 08.2020
Team Lead, Portfolio Management, and recoveries Department
National Investment Bank Ltd.
04.2015 - 02.2023
Team Lead, Customer Service Representative/ Teller
GCB Bank Ltd.
01.2010 - 04.2015
Bachelor of Science - Marketing
University of Professional Studies
08.2008 - 08.2012
Advance Business Certificate - Level 3
01.2006 - 05.2007
West African Senior High School (S.S.C.E.) - undefined
08.2000 - 06.2002
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