Frazer Serrano

• Developed standard operating procedures, enhancing efficiency at all organisational levels.
• Drove process improvements through implementation of latest technology platforms.
• Optimised operational efficiency by implementing strategic plans and procedures.
• Fostered a culture of continuous improvement, promoting operational excellence across the organisation.
• Ensured regulatory compliance by establishing robust internal controls.
• Implemented staff development programmes, resulting in an empowered workforce.
• Collaborated with sales team to streamline customer experience and boost client retention rates.
• Managed risk effectively, ensuring business continuity during challenging periods.
• Assessed, identified and mitigated risk through strategic planning.
• Drove continuous improvement and innovation in collaboration with management team.
• Led site operations team to deliver on KPI targets with consistency.
• Secured process improvements for increased quality, compliance and efficiency.

Reporting directly to the Managing Director and responsible for the running of 30+ projects across the United Kingdom.

Management of and single point of contact for 160+ officers, supervisors and managers across the business.

Recruitment of new staff and ongoing training and development to meet client requirements.

Ensuring up to 9,000hrs contractual hours are met each week, full management of rosters including sickness and holiday cover.

Implementation of staff appraisals, 1-2-1 and team meetings. Managing staff conduct in conjunction with company HR protocols.

Completion of weekly/monthly site visits to all contracts incorporating client and SLA and KPI meetings as required.

Completion of Assignment Instructions, Site Surveys and RAMS for all sites across the business.

Development of existing business leads and cultivation of new revenue streams.

Maintaining business compliance requirements in conjunction with SIA ACS and ISO9001, 14001 and 45001 standards.

Reporting directly to the Head of Operations and responsible for the running of 13 sites across London and along the M4 corridor.

Line Manager to approximately 90+ officers, supervisors and managers across the portfolio.

Recruitment of new staff and ongoing training and development to meet client requirements. Ensuring up to 5,000hrs contractual hours are met each week, full management of rosters including sickness and holiday cover.

Implementation of staff appraisals, 1-2-1 and team meetings. Managing staff conduct in conjunction with company HR protocols.

Completion of weekly site visits to all contracts incorporating client and SLA meetings as required.

Completion of Assignment Instructions, Site Surveys and RAMS for all sites within the portfolio.