Fraser Scullion
Hospitality Professional
Northampton
Summary
People orientated manager, who has worked in hospitality for over 15 years. Results driven, with consistent examples of budget and KPI beating performances. Passionate about developing people and exceed guest expectations. A leader and strategic planner with comprehensive managerial experience, offering vision and motivational prowess.
Overview
2
2
Certifications
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Accredited General Manager-Premium Country Pubs
Mitchells & Butlers
Milton Keynes, Bucks
03.2018 - Current
- Responsibility of day-to-day operations of £2million per year site
- Deputising for area manger in absence - sales of £400k per week+ and labour controls of £120k
- Brand topping guest and engagement metrics
- Development and man-planning of regional junior managers
- Consistent safety measure achieved
- Go to point for HR issues including disciplinaries/grievances
- Lead site for new labour management system for company
- Forged a new culture within site leading to increased retention and engagement.
- Led operational strategy to enhance service delivery and guest satisfaction across multiple venues.
- Managed cross-functional teams to streamline processes, resulting in improved efficiency and reduced costs.
- Developed and implemented staff training programs to elevate service standards and operational excellence.
- Analysed sales trends and customer feedback to drive menu innovation and promotional strategies.
General Manager - Premium Country Pubs
Mitchells & Butlers
Brampton, Huntingdon
01.2016 - 03.2018
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to increase guest scores
- Interacted well with guests to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
NVQ Level 5 - Operations Management
08.2018 - 02.2021
Skills
Coaching
Mentoring
Problem Solving
Decision Making
Emotional Intelligence
Strategic Thinking
Certification
Personal Licence Holder
Timeline
Lifetime Training - NVQ Level 5, Operations Management
08.2018 - 02.2021
Accredited General Manager-Premium Country Pubs - Mitchells & Butlers
03.2018 - Current
General Manager - Premium Country Pubs - Mitchells & Butlers
01.2016 - 03.2018