Fraser O'Malley

As an inbound sales guide, I assist customers in starting new services or renewing their current broadband, mobile, and SIM-only plans. I assess customer needs by analysing their current services and usage, recommending suitable renewal options and upgrades. I articulate contract terms, pricing, and available offers clearly, enabling customers to make informed decisions. I handle queries and objections professionally, ensuring a positive customer experience. I ensure accurate completion of renewals in accordance with company policies and regulatory requirements.

Opened and closed Tesco Mobile department, guaranteeing compliance with operational procedures. Reviewed Power BI reports on KPIs to facilitate business growth and enhance team productivity. Safeguarded consumer data confidentiality, adhering to data protection standards. Provided excellent service while executing financial transactions and managing cash flow.

Promoted home broadband packages through effective engagement with customers via telephone. Represented top providers, including TalkTalk, Virgin Media, and Origin. Identified needs, articulated product features, and handled objections efficiently. Achieved consistent sales closures while exceeding set performance targets. Maintained compliance with industry regulations alongside high standards of customer satisfaction.

I delivered high quality customer service in a fast‑paced retail environment, supporting both consumer and business accounts. I helped customers choose the right mobile and broadband solutions, handled sales and device setups, and resolved technical and account issues. I consistently contributed to sales targets by combining strong product knowledge with clear communication and a focus on creating a positive customer experience.

Provided exceptional customer service to enhance overall customer satisfaction. Greeted customers while addressing product inquiries and offering tailored recommendations. Managed stock levels effectively, ensuring store organisation and visual appeal. Processed cash register transactions, returns, and maintained accurate inventory records. Worked with the store manager to meet sales objectives and track promotions. Contributed to team dynamics by promoting a welcoming shopping experience.

Ensured safety and security of personnel and property through vigilant monitoring. Monitored CCTV and conducted regular patrols to detect potential threats. Managed access control by verifying identification of individuals entering premises. Maintained detailed incident reports to document occurrences accurately. Established a visible presence to deter criminal activity effectively. Enforced company policies and health and safety regulations to promote security.

Directed daily store operations, compensating for absent leadership roles. Ensured adherence to opening and closing protocols for operational integrity. Sustained high standards of cleanliness and organisation within the store. Coordinated stock replenishment and display arrangements for improved visibility. Acted as a mentor for new staff, promoting teamwork and support. Supported colleagues by addressing inquiries and boosting morale during changes.

Undertook various freelance projects while relocating to ensure continuous career development. Focused on short-term roles to build skills and maintain productivity. Demonstrated adaptability and proactive management of relocation challenges.

Greeted customers on arrival, offering assistance with product recommendations. Provided excellent service by helping customers find products and answering inquiries. Ensured stock organisation for neat, well-stocked shelves to enhance presentation. Handled cash and card payments efficiently during transaction processing at the till. Resolved customer queries effectively to maintain a positive shopping atmosphere. Worked with team members to uphold cleanliness standards within the store. Contributed to sales goals through proactive support of promotional activities.