Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Fraser MacDonald

Cambuslang,Lanarkshire

Summary

An experienced and highly driven Project Manager with over 15 years experience in the Payments Sector. Specialising in Client Facing Project Implementation and Delivery.

Delivered the planning & execution of over 20 Highly Successful Client Migrations and Start-Up Implementation Projects throughout the EMEA Region during last 15 years.

With Excellent Communication and Interpersonal Skills and a focussed Must Do attitude, coupled with an emphasis on quality of delivery and an excellent understanding of Risk and Problem Solving.

Overview

17
17
years of professional experience

Work History

Snr Project Manager

Fiserv
Remote Working
06.2019 - 12.2024
  • Successfully Delivered 9 Highly Significant Client Migrations and Start-Up Implementations during this period.
  • Responsible for Planning and Execution, including designing and executing Governance Structure and Management, together with Risk, Change and Issue Management for Major Client Programmes where Implementations were focussed on the smooth transition of large portfolios with a particular emphasis on quality and Service Delivery for end Customers
  • Responsible for the Vendor Management of Key Service Provider by focusing on Performance against Service Levels and collaborative initiatives to improve and enhance the Vendor's Service
  • Solely responsible for the successful delivery of a new set of Implementation processes and protocols during the pandemic, which allowed the continuation of Client Implementations with 100% Home working in both the Client and Delivery Teams

Snr Project Manager

First Data
Hybrid
07.2007 - 06.2019
  • Responsible for delivery of 11 Highly Successful Client Migrations and Start-Up Implementations during this period.
  • Managed the set-up and execution of Rehearsal and Go-Live Events on both Client Sites and In-House premises with Clients onsite
  • Responsible for Planning and Execution, including designing and executing Governance Structure and Management, together with Risk, Change and Issue Management for Major Client Programmes where Implementations were focussed on the smooth transition of large portfolios with a particular emphasis on quality and Service Delivery for end Customers
  • Designed, tested and launched structured Implementation Processes, working templates and Implementation Strategies
  • Was key part of Sales Team to demonstrate Implementation Capabilities for Potential new Clients

Education

A-Levels -

Cathkin High School
Glasgow
08/1981 - 05/1987

SVQ Level 5 - Association of British Insurers

Glasgow Caledonian University
Glasgow
01/1996 - 01/1999

Practitioner - Project Management

Prince2
01/1999 - 01/2002

Skills

  • Planning and Execution of Projects
  • Design and Management of Programme Governance
  • Communication and Executive Summary delivery to Senior Stakeholders
  • Risk, Issue & Change Management
  • Budget and Financial Responsibility
  • Vendor Management and Problem Solving

Affiliations

  • Socialising, Exercising and Charitable Initiatives

References

References available upon request.

Timeline

Snr Project Manager

Fiserv
06.2019 - 12.2024

Snr Project Manager

First Data
07.2007 - 06.2019

A-Levels -

Cathkin High School
08/1981 - 05/1987

SVQ Level 5 - Association of British Insurers

Glasgow Caledonian University
01/1996 - 01/1999

Practitioner - Project Management

Prince2
01/1999 - 01/2002

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Fraser MacDonald