Fraser Lindsay
Newcastle upon Tyne
Summary
Proficient in both team & independent work settings, with 3 years experience working with clients and adapting to different work environments everyday. Reputation for hardworking, punctuality and willingness to learn new things. Passionate for engineering, electrical, technology and problem solving.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work History
Assistant
Diamond Security Alarms
Newcastle upon Tyne
06.2024 - Current
- Utilised effective customer service knowledge to increase customer interest.
- Ran cables to connect devices, equipment and power sources to newly installed systems
- Customised products to meet user specifications improving customer experience.
- Worked during high pressure circumstances to deliver results to a high standard.
- Made off cable ends.
- Employed excellent time-management skills to maximise completion and reducing errors.
- Programmed systems using customer data and preferences.
- Demonstrated products to highlight features and benefits.
- Successfully met deadlines to prioritise workloads to business needs.
- Addressed customer service enquiries quickly and accurately.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Successfully and effectively met customer service and technical targets.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
- Repaired existing systems to a high standard to meet criteria.
- Handled regular repairs and maintenance for information and communications equipment.
- Provided excellent leadership skills to maintain steady and productive operations.
- Assisted customers to identifying and correcting problems with installed equipment and systems.
Customer services advisor
Accenture - Virgin Media
Newcastle upon Tyne
10.2023 - 04.2024
- Recorded and processed customer data accurately.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved technical issues over phone and through systems.
- Analysed customer data to detect discrepancies within data and problem solve.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer complaints following guidelines efficiently.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled payments including advising customers on how to structure their payments.
- Processed inbound customer calls, providing information on service or technical support.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained compliant documentation on company software for reliable company records.
- Set appointments with field teams to carry out service changes or deliver new products.
Assistant
Diamond Security Alarms
Newcastle
04.2021 - 09.2023
- Utilised effective customer service knowledge to increase customer interest.
- Ran cables to connect devices, equipment and power sources to newly installed systems
- Customised products to meet user specifications improving customer experience.
- Made off cable ends
- Employed excellent time-management skills to maximise completion and reducing errors.
- Worked during high pressure circumstances to deliver results to a high standard.
- Programmed systems using customer data and preferences.
- Demonstrated products to highlight features and benefits.
- Successfully met deadlines to prioritise workloads to business needs.
- Addressed customer service enquiries quickly and accurately.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Successfully and effectively met customer service and sales targets.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
- Repaired existing systems to a high standard to meet criteria.
- Handled regular repairs and maintenance for information and communications equipment.
- Provided excellent leadership skills to maintain steady and productive operations.
- Assisted customers to identifying and correcting problems with installed equipment and systems.
Education
L3 National Diploma - IT
Newcastle College
Newcastle 09.2022 - 07.2023
L3 extended certificate - IT
Newcastle College
Newcastle-upon-Tyne 09.2021 - 07.2022
GCSE
Kings Priory School
North Shields 09.2016 - 06.2021
General Education -
Holystone Primary School
Newcastle upon Tyne 09.2008 - 07.2016
Skills
- Multitasking and prioritisation
- Good with numbers and statistics
- Good written and verbal communication skills
- Web design and CSS
- Attention to detail
- Adaptability
- Well organised and efficient
- Experience in Customer service
- Experience with office 365
- Data focused
- Issue resolution and problem solving
- Full Uk Drivers License (2 Years - 0 points)
- Ability to commute anywhere
Timeline
Assistant
Diamond Security Alarms
06.2024 - Current
Customer services advisor
Accenture - Virgin Media
10.2023 - 04.2024
L3 National Diploma - IT
Newcastle College
09.2022 - 07.2023
L3 extended certificate - IT
Newcastle College
09.2021 - 07.2022
Assistant
Diamond Security Alarms
04.2021 - 09.2023
GCSE
Kings Priory School
09.2016 - 06.2021
General Education -
Holystone Primary School
09.2008 - 07.2016
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