Fraser Lee

My role working as a Box office assistant is to provide great customer service and make sure customers have a zero hassle experience when going to events. Managed ticket sales and customer inquiries using ticketing software to provide timely assistance and support. I have a Zero hour contract allowing me to choose when I work and have as much availability as possible.

Navigated high-pressure situations while maintaining team cohesion.
Ensured customer satisfaction remained at the forefront of operations.
Facilitated a productive work environment for self and team members.

In college I did 2 weeks work experience shadowing a heating engineer. This job included travelling to customers houses or places of work servicing boilers and radiator instillations. In this job I learnt how to communicate with customers giving the best work possible to my ability and working around deadlines.