Fraser Henderson
Aberdeen,Aberdeen City
Summary
Highly skilled professional with extensive expertise in time-management, effective communication, and procedural efficiency. Demonstrates comprehensive knowledge of insurance products and excels in customer service and support. Adept at maintaining confidentiality, managing documentation, and ensuring organisational aptitude. Proficient in database management, client relationship management, and vendor liaison. Strong written and oral communication skills complemented by compliance knowledge and business correspondence abilities. Known for active listening, accuracy, and a proactive approach to business administration. Skilled in Microsoft Office Suite with a competency in event scheduling and ethical decision making. Committed to regulatory adherence and continuous professional development.
Overview
37
37
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Back office administrator
Henderson Financial
Aberdeen, Aberdeen City
05.2013 - Current
- Refined operations to achieve on-time completions and positive results
- Enhanced client support and created comprehensive reports maintaining service excellence
- Monitored GDPR adherence and created effective practice procedures
- Oversaw database data entry and management with accuracy and efficiency
- Organised client appointments to optimise schedules and maintain efficient time management
- Collaborated with providers and partners to enhance communication and operational efficiency
- Designed engaging presentations and printed materials to enhance sales team performance
Director
Glo-Wild Limited
Aberdeen, Aberdeen City
06.2009 - 02.2013
- Co-founded conservation training provider and wildlife rehabilitation service
- Negotiated agreements with Sudanese and South Sudanese forestry authorities
- Led contract negotiations for projects across Sri Lanka, India, and South Africa
Financial Adviser / Mortgage Adviser
Henderson Financial
Aberdeen, Aberdeen City
02.1997 - 12.2006
- Transitioned from Financial Adviser to Mortgage Section of business
- Executed business processes maintaining high customer satisfaction
- Sustained 95% retention rate for renewals
- Monitored insurance documentation to maintain accuracy and efficiency
- Collaborated with surveyors, solicitors and accountants to enhance client services and cost efficiency
- Generated high volume of client referrals
Office manager
Garioch Financial Services
Inverurie, Aberdeenshire
08.1988 - 05.1994
- Managed General Insurance operations while ensuring compliance with UK insurance regulations and standards
- Sourced and placed business opportunities to maximise revenue and strengthen client relationships
- Handled renewal processes to secure continued agreements and optimise client retention
- Claims handling
- Managed premium collection process
- Reviewed mortgage applications prior to forwarding to head office underwriters
- Liaised effectively with advisers and underwriters to ensure smooth collaboration and timely outcomes
Education
Master of Arts - Politics & International Relations
University of Aberdeen
Aberdeen 1994 - 1998
Higher National Diploma - Business Studies,
Aberdeen College of Commerce
Aberdeen, Aberdeen City 1987 - 1988
A-Levels -
Hazlehead Academy
Aberdeen, Aberdeen CityCeMap Mortgage Advice - Mortgage Advice
Chartered Insurance Institute
LondonFinancial planning Certificate - Financial Planning
Chartered Insurance Institute
LondonWildlife Rehabilitation - Conservation
Moholoholo Wildlife Rehabilitation Centre
South Africa 12.2006 - 04.2009
Wildlife Management - Wildlife Management
Tuli Leopard, Elephant & Baboon Research Project
Botswana 08.2008 - 09.2008
Marine Mammal Medic - Wildlife Rescue
British Divers Marine Life Rescue
Aberdeen 03.2015 - 03.2015
Skills
- Effective time management
- Clear and concise communication
- Client support and engagement
- Workplace Organisation and Efficiency
- Client Engagement Coordination
- Vendor liaison
- Written and oral communication
- Compliance knowledge
- Business correspondence
- Active listening
- Accuracy
- Organised
- Business administration
- Proactive approach
- Microsoft Office Suite
- Event scheduling competency
Accomplishments
Appointed a Burgess of Guild of the City of Aberdeen (November 2019)
Certification
- Hill Samuel Mortgage Licence
- Allied Dunbar, Zurich Advice Network & The Openwork Partnership product licensing exams
- Ongoing regulatory licensing exams for Data Protection/GDPR, Customer Vulnerability, Financial Crime Awareness
- Various Animal Welfare and Behaviour courses with The Open University, Edinburgh University and University of Essex
Affiliations
- Former DJ, Music Collector
- Reading biographies
- Natural History
- Football
References
References available upon request.
Member of the Cross-Party Animal Welfare Group at the Scottish Parliament 2013-2019
- Review of existing legislature and development of changes
- Monthly Parliamentary sessions
- Introduction of marine protection initiatives with fishermen and rescue teams
- Ban of wild animals in Circuses act
Member of the Wild Animal Welfare Committee 2016-2019
- Parliamentary meetings
- Raising of welfare issues and potential solutions
Member of Ythan Seal Watch voluntary warden scheme
- Securing legal protection for the largest seal colony in Scotland
- Monitoring a protected site for potential criminal behaviour and disturbances
- Monitoring during pupping season
- Providing guidance and advice to visitors for safe and best viewing
Founder Member, Trustee and Manager of Rhino Revolution UK 2016-2019
- Creation of UK based charity to support the work of an existing rhino rehabilitation centre
- Securing charitable status
- Raising funds and awareness through events
- Support for pangolin rehabilitation
- Creation of website, social media content
- Securing sponsors and donors
- General day-to-day management of the charity
- Funding a new black rhino breeding project and anti-poaching initiatives
- Raising volunteer levels
- Wildlife conservation presentations
- Release of rehabilitated rhino
Timeline
Marine Mammal Medic - Wildlife Rescue
British Divers Marine Life Rescue
03.2015 - 03.2015
Back office administrator
Henderson Financial
05.2013 - Current
Director
Glo-Wild Limited
06.2009 - 02.2013
Wildlife Management - Wildlife Management
Tuli Leopard, Elephant & Baboon Research Project
08.2008 - 09.2008
Wildlife Rehabilitation - Conservation
Moholoholo Wildlife Rehabilitation Centre
12.2006 - 04.2009
Financial Adviser / Mortgage Adviser
Henderson Financial
02.1997 - 12.2006
Office manager
Garioch Financial Services
08.1988 - 05.1994
- Hill Samuel Mortgage Licence
- Allied Dunbar, Zurich Advice Network & The Openwork Partnership product licensing exams
- Ongoing regulatory licensing exams for Data Protection/GDPR, Customer Vulnerability, Financial Crime Awareness
- Various Animal Welfare and Behaviour courses with The Open University, Edinburgh University and University of Essex
Master of Arts - Politics & International Relations
University of Aberdeen
1994 - 1998
Higher National Diploma - Business Studies,
Aberdeen College of Commerce
1987 - 1988
A-Levels -
Hazlehead Academy
CeMap Mortgage Advice - Mortgage Advice
Chartered Insurance Institute
Financial planning Certificate - Financial Planning
Chartered Insurance Institute
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