FRASAT ALI
London,United Kingdom
Summary
Customer-focused professional with extensive frontline hospitality experience and a polished, confident demeanour. Strong communication skills and cultural adaptability enhance ability to deliver premium service. Committed to representing Qatar Airways with excellence in diverse environments. Proven track record of creating memorable experiences through effective teamwork and collaboration.
Overview
3
3
years of professional experience
Work history
Receptionist(Front Desk)
Starlite Support Services LTD
London
11.2022 - 06.2025
- Managed front desk enquiries to enhance customer satisfaction and resolve issues efficiently.
- Greeted incoming customers professionally, delivering friendly and knowledgeable assistance.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Front of house team member
Caffe Concerto
London
04.2022 - 10.2022
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Bachelors - Accounting and Finance
BPP University
London 01/2022 - 06/2024
Intermediate Degree - Pre-Medical
Britain International College Network
Multan 01/2018 - 12/2020
Matriculation Degree - Sciences
City Science School
Multan 01/2016 - 12/2017
Skills
- Customer service skills
- Teamwork and cultural adaptability
- Professionalism and grooming
- Experience in hospitality, front desk or guest facing roles
- Groomed Communication Skills
Accomplishments
- Emerging Top Team of the year, Enactus BPP, 01/01/23
- Scholarship Achievement In Intermediate Education in College, 01/01/18
Languages
English
Fluent
Urdu
Native
Hindi
Fluent
Timeline
Receptionist(Front Desk)
Starlite Support Services LTD
11.2022 - 06.2025
Front of house team member
Caffe Concerto
04.2022 - 10.2022
Bachelors - Accounting and Finance
BPP University
01/2022 - 06/2024
Intermediate Degree - Pre-Medical
Britain International College Network
01/2018 - 12/2020
Matriculation Degree - Sciences
City Science School
01/2016 - 12/2017
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