Fran Sade Owo

• Working as cloud administration on Microsoft Azure environments, involved in Azure ADConnect configuring virtual machines, Storage accounts and Azure resource groups.

• Experience with cloud computing and Virtualization

• Strong Endpoint device support experience (i.e desktop computers, laptops, Surface hubs, Surface Pro)

• Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect.

• Experience with Microsoft 365 and office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online.

• Hands on experience with Unix/Linux environment.

• Administrator on physical server and virtual servers using virtualization technology using Hyper-V, Xenserver and VMware.

• Perform automation tasks in PowerShell.

• Deployment of Virtual Machines to Virtual Networks using Azure portal or PowerShell.

Working Experience with Microsoft Azure Administrator like configuring availability sets, virtual machine scale set(VMSS) with load balancers, Virtual networks, network security group (NSG), Docker and Kubernetes.

• Configuration of Azure Virtual Networks, Subnets, DHCP, DNS, Network Security Groups, Load Balancers, Front door, Application Gateway, and Traffic manager.

• Provision, manage and monitor storage accounts.

• Ability to install Operating System on Servers and Devices

• Assure compliance with industry standards and regulatory requirements related to data protection and privacy.

work 24/7/365 covering 6am to 2pm/2 pm to 10pm

•  Responded to day-to-day queries related to system issues, performance, user
• requests/queries, web and email services via telephone, email and the ITSM
• Ticketing Platform
•  Maintained support tickets correctly and keep the client updated with progress
• every day Installed and supported hardware components including laptops,
• monitors and mobile devices
• Managed workstations and laptops via SCCM and other remote connectivity tools
•  Worked within an ITIL framework to address issues transparently to ensure

• Developed existing customer relationships and build a rapport with stakeholders
• Adhered to the client's established policies, procedures, standards and guidelines
• at all times, including Asset Management, Starters, Leavers, Changes, ISO27001 etc.
• Taking responsibility for ensuring the clients Asset Management inventory is accurate and the starters, leavers, change process is followed.
• Completed other duties as requested by the line manage
• Build and Provide Desktop/Laptop support as needed.

• Hands on experience with Unix/Linux environment.
• Be on-call 24 hours a day one week per month to answer off-hour calls and emails.
• Other IT related tasked as directed.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Monitored networks and network devices to resolve technical problems quickly.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Oversaw daily operations to ensure high levels of productivity.

• Create and manage accounts in Active Directory; adding, modifying, and coordinating migration of user accounts, and Set up clients to Outlook/Exchange server.
• Experience with Microsoft Azure AD Administration, virtual machines storage account and resource groups.

• Implemented Citrix Rollup Pack and Feature packs as per Citrix recommendation.
• Responsible for inventory management of IT hardware and maintenance of helpdesk software.
• Install new/rebuild existing services and configure hardware, peripherals, services, settings, directories, storage etc.
• In accordance with standards and project/operational requirements.
• Responsible for Imaging of desktops and laptops using SCCM 2016.
• Be on-call 24 hours day two weeks per month to answer off-hour calls and emails.
• Answer help desk phones calls/emails and resolve issues in timely manner.
• Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues,supporting users using Sales Force.
• Receiving customer phone calls and logging this correctly within service now.
• Calling and speaking to customers to provide next actions or confirm resolution.
• Migrating new users to windows 10

• Supporting the desktop environment including software faults and installations