Franklyn Bonnick

• Working with vulnerable adults providing early and targeted support to aid the recovery and resilience of single adults or childless with multiple vulnerabilities working flexibly across the city supporting people in their own homes.
• Undertake effective needs and risk assessments
• Support customers to sustain accommodation, improve health, well-being outcomes, develop skills required to live independently, including offering practical support, maximising income, budgeting, addressing debt.
• Act as a community navigator, linking customers into local services and activities to establish networks of support and reduce social isolation.
• Work in collaboration with key agencies such as housing, health and substance misuse services and act as an advocate
• Develop co-produced, outcome focused support plans that reflect each customer’s personal strengths, goals and aspirations.
• Support customers to access employment, education, and training opportunities, attending appointments, events, ensuring safeguarding are in line with policies and procedures.
• Ensure individual’s details are entered onto the case management system promptly and accurate records are maintained.
• Proactively support customers to understand move-on options, access move on pathways and provide re-settlement support.

· Supported temporary accommodation for complex needs/(Men)over 25. Regular Support sessions with customers.

· Well-being checks

· Building checks.

· Taking referrals/Risk assessments

· Taking calls/making calls to other services/agencies

· Inspect checks/empty voids

· Weekly room/flats checks

· Daily Email checks

· Enter customer action on inform Shift handovers.

· Report repairs to maintenance (Housing team)

· Fire drills/Fire safety checks

· Support customers with variable needs.

· The job role can vary as you can be many roles as one/ mentor, peacemaker, counselling, a friend.

· The job can be challenging, and no days are the same! You have days when it can hectic, busy, quiet. Active listening is a must! And to be empathetic, tolerance and patience and respect which has to work both ways.

· Goals/Action is getting them the right help via support agencies/services/this can range from care support, alcohol/drugs addiction, anger management courses, job training, education courses, community activities etc.

· Also is helping them move on to suitable accommodation for independent lives.

• Help support vulnerable residents with various needs/issues/conditions
• Engage with residents to gain trust
• Support sessions /Action planning/Budgeting /Service Referrals
• Rooms checks/repairs/hazards/welfare checks
• Safety checks/Maintenance
• Audit checks/files

• Various temporary roles across Derby such as Post Room Assistant and Facilities Assistant
• General admin duties, dealing with post, setting up rooms for the company meetings, dealing with maintenance department, replenishing stock equipment, reception duties when required

• Moving stock/ items to locations given on the blue label and putting in the correct location into pick bins manually or using a voice man
• Voice man which has different function/task to choose i.e. to put away/ to put stock away, using reference numbers and digit reference codes and using the phonetic alphabet for locating
• Also toting stock from stock orders via the computer system/ scanning, entering location on the system before I send it on the truck to the correct pick face location
• Small bulk pick/ using voice man i.e. voice man gives me movements refs to pick from the stock warehouse
• General in-house cleaning of location
• Helping other location when needed

• Working on production facility workstations
• Fitting components for vehicle interiors (light fitting, air duct, blinds, handles, mirrors)
• Working on Jaguar and Land rover headliners

• EMCOR Engineering Services Ltd, Birmingham Library
• Provide helpdesk service
• Co-ordination/administration support to site services manager & technicians for the LOB (Library)
• M&E maintenance contract