FRANKLIN DURUEKE
Aberdeen
Summary
Customer-focused Front Desk Agent, good communication and attention to detail with a friendly and welcoming demeanor, committed to providing exceptional service to guests. Skilled in managing reservations, handling guest inquiries, and resolving issues in a timely and professional manner. Proven ability to multitask and thrive in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Passador - Grill
Estabulo Bar & Grill
11.2023
- Measuring out meal ingredients according to a recipe
- Assisting with the preparations of various ingredients (such as meats)
- Collaborating with other kitchen staff to prepare food
- Inform customers of menu options
- Serving food, especially meats, and drinks to customers.
Porter
Cronulla Guest house
- 04.2023
- Cleaning of all lounges, perimeter areas and equipment (Nights)
- Floor checks
- Room Service Orders
- Dealing with Guest Queries
- Management of guest luggage
- Managing guest admission
- Assisting the reception team
- General Porter Duties.
Domestic Assistant
Woodlands Care Home
05.2023 - 02.2023
- Dusting
- Cleaning Toilets & bathroom areas
- Cleaning patient or service user rooms
- Cleaning communal areas, such as lounges, dining areas and corridors
- Cleaning utility rooms
- Using the most appropriate cleaning equipment for the task, including vacuum cleaners, carpet cleaners, mops, or electric floor cleaners
- Using cleaning sprays and other chemicals safely and effectively
- Keeping up to date with safety procedures, for example, knowing escape routes, muster points and fire extinguisher locations
- Undertaking appropriate workplace training and domestic services personnel development.
Supervisor Operations
Pinewoods hotels Ltd
10.2018 - 08.2022
- Watchout over and maintain building and staff to ensure the environment is both comfortable, efficient, and secure
- Checked all rooms to make sure that they were cleaned properly
- Served hotel guests in a nice suit to their comfort
- Oversaw operations of the casino hotel, troubleshot guest complaints check guests in and out, schedule breaks for employees
- Answered enquiries pertaining to hotel policies and services and resolved occupants complaints
- Trained new staff members.
Education
Master of Science - International Business Management
Robert Gordon University
Aberdeen, United Kingdom01.2024
Bachelor In Education - Guidance & Counseling
Imo State University
Owerri, ImoSkills
- Ability to develop new ideas and see them through to completion
- Ability to work as part of a team and independently using initiative
- Professional approach to work and ability to manage stress
- Good numeracy and literacy skills
- Disciplined and organized with good project management skills
- Excellent verbal and written communication
- Good attention to details
- Experience of Microsoft Office packages
- Customer service skill
- Good time management and organizational skills
- Sound analytical skills for gathering, interpreting, and evaluating data
References
Available on Request
Timeline
Passador - Grill
Estabulo Bar & Grill
11.2023
Domestic Assistant
Woodlands Care Home
05.2023 - 02.2023
Supervisor Operations
Pinewoods hotels Ltd
10.2018 - 08.2022
Porter
Cronulla Guest house
- 04.2023
Master of Science - International Business Management
Robert Gordon University
Bachelor In Education - Guidance & Counseling
Imo State University
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