FRANKLIN ANYANE APAU
Derby
Summary
Dynamic and results-driven professional with expertise in negotiation and closing techniques, proficient in MS Office (Word, Excel) and CRM software. Demonstrates exceptional public speaking and mentoring abilities, coupled with strong time management and organisational skills. Adept at creative selling techniques, self-motivation, and digital marketing familiarity. Excels in interpersonal communication, team leadership, and public speaking. Committed to leveraging skills to drive business success and foster team growth.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
Work History
Sales Specialist
E.ON Next
Nottingham
01.2023 - Current
- Identified potential leads through market research, leading to new business opportunities.
- Maintained accurate records of all sales activities, ensuring transparency and accountability.
- Increased customer satisfaction by effectively addressing and resolving issues.
- Participated in trade shows and industry events, raising brand awareness.
- Enhanced sales team morale by facilitating team-building activities.
- Built a strong professional network, resulting in increased referrals.
- Nurtified long-term customer alliances with regular follow-ups and updates.
- Managed key accounts whilst ensuring superior service delivery standards.
- Strengthened client relationships for repeat business with excellent communication skills.
- Exceeded monthly revenue targets through managing and maintaining high-value clients.
- Trained and educated new staff in sales techniques and product knowledge.
- Negotiated contract renewals to preserve valuable business relationships and create lasting benefits.
- Processed customer payments and set up direct debits for long-term service contracts.
Youth leader
Mustard Seed Chapel International
Nottingham
06.2018 - 02.2022
- Fostered a positive environment by implementing creative activities for young people.
- Conducted regular progress reviews, ensuring continual personal development of each attendee.
- Encouraged active participation in local events, fostering community spirit.
- Maintained safe and secure environment by enforcing strict health and safety guidelines.
- Organised outdoor trips as part of holistic learning experiences for the youngsters.
- Developed strong rapport with young individuals through empathetic approach.
- Managed challenging behaviour to maintain a respectful and inclusive atmosphere.
- Promoted youth empowerment with the organisation of regular group discussions.
- Implemented rotational leadership roles for increased self-confidence among members.
- Provided pastoral care to ensure emotional well-being of all attendees.
- Worked closely with parents, helping to address individual needs of their children.
- Counselled youth facing challenging situations using non-judgmental approach and providing compassion.
- Informed and updated parents regarding status and developments of children.
- Discussed dangers of drugs to prevent substance abuse.
Credit officer
Anum Rural Bank
Anum, Ghana
05.2014 - 04.2017
- Handled complex negotiations successfully, resulting in mutually beneficial agreements.
- Forged strong relationships with clients, promoting loyalty and repeat business.
- Reduced risk by assessing the creditworthiness of potential clients.
- Streamlined loan application process to enhance customer experience.
- Maintained accurate documentation for accountability and future reference.
- Reviewed and updated credit applications, ensuring accuracy at all times.
- Utilised advanced Excel functions for efficient data analysis and reporting.
- Identified potential risks, ensuring secure lending practices.
- Managed portfolio of loans to maintain profitability and reduce loss exposure.
- Ensured compliance with legal requirements through meticulous record-keeping.
- Analysed customer history and financial reports to assess risk and creditworthiness.
- Prepared monthly statements and followed up on overdue balances by telephone or email.
Education
TQUK Level 2 Certificate in Digital Marketing - Digital Marketing
Eastleigh College
Eastleigh 07.2024 - 10.2024
Higher National Diploma - Marketing
Koforidua Technical University
Koforidua, GhanaSkills
- Negotiation and closing techniques
- Proficient in MS Office (Word, Excel) and CRM software
- Public speaking and mentoring
- Time management and organizational skills
- Creative selling techniques
- Self-Motivation and drive
- Digital marketing familiarity
- Interpersonal communication
- Team Leadership
- Public speaking
Accomplishments
- Successfully increased youth club participation through targeted advertising and community engagement.
- Streamlined loan processing procedures, improving efficiency and customer satisfaction.
- Developed and implemented compliance strategies, reducing organizational risk and ensuring regulatory adherence.
- Consistently met and exceeded sales targets through effective customer relationship management and strategic planning.
Languages
English
Proficient (C2)
Custom
- CRM Software Training (E.ON Next)
- Leadership and Team Management (Mustard Seed Chapel International)
- Sales Negotiation and Closing Techniques (Self-Study)
Timeline
TQUK Level 2 Certificate in Digital Marketing - Digital Marketing
Eastleigh College
07.2024 - 10.2024
Sales Specialist
E.ON Next
01.2023 - Current
Youth leader
Mustard Seed Chapel International
06.2018 - 02.2022
Credit officer
Anum Rural Bank
05.2014 - 04.2017
Higher National Diploma - Marketing
Koforidua Technical University
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