FRANKIE MAIR
London
Summary
Ambitious and confident, with a tenacious approach to building relationships and generating new opportunities. Over five years of customer-facing experience managing teams and coordinating events under pressure, combined with an analytical, curious mindset and a genuine passion for technology developed through coding and hands-on engineering during an Engineering Product Design degree. Eager to build a career in sales, bringing persistence, resilience and a proactive attitude to every conversation.
Overview
7
7
years of professional experience
Work History
Bar Staff & Host
BOX Deansgate
08.2025 - 07.2026
- Supported and helped guide newer team members during busy shifts, assisting with training and maintaining service standards.
- Acted as first point of contact for guests, building rapport quickly and creating a strong first impression, a skill directly transferable to prospecting and outreach.
- Upsold drinks and packages to guests, building confidence in generating interest and converting conversations into sales.
Business Support Assistant (Part-Time)
Flynn Plant Training
02.2022 - 02.2026
- Handled administrative duties, including documentation and day-to-day office support, alongside studies.
- Assisted with marketing activities to help promote the business and its training services, gaining early experience generating interest and communicating value to prospective customers.
- Responded to client enquiries about training courses and supported bookings, working across admin, marketing and operations to see how a business is run day to day.
Back of House Manager
The Rochford Hotel
01.2020 - 07.2025
- Progressed from entry-level into a supervisory role over six years, managing teams and coordinating operations for weddings, private functions and large-scale events.
- Liaised directly with clients from initial enquiry through to the event itself, coordinating schedules and managing expectations, similar to progressing a lead through to a booked appointment.
- Built strong communication and active listening skills through daily engagement with clients, guests and colleagues at every level.
- Organised staff and resolved problems under pressure, maintaining consistently high standards of service during busy trading periods.
Education
BSc (Hons) - Engineering Product Design
Manchester Metropolitan University
01.2026
Level 3 Extended Diploma - Engineering
USP College
01.2023
Skills
- Intellectual curiosity
- Interest in technology
- CAD design
- Electronics
- Hands-on prototyping
- Excellent communication skills
- Active listening skills
- Organised
- Self-motivated
- Work independently
- Time management
- Persistent
- Resilient
- Creative problem-solving
- Proactive problem-solving
Hobbies and Interests
- Football
- Boxing
- Golf
Timeline
Bar Staff & Host
BOX Deansgate
08.2025 - 07.2026
Business Support Assistant (Part-Time)
Flynn Plant Training
02.2022 - 02.2026
Back of House Manager
The Rochford Hotel
01.2020 - 07.2025
BSc (Hons) - Engineering Product Design
Manchester Metropolitan University
Level 3 Extended Diploma - Engineering
USP College