Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Frankie Knight

Catering & Customer Service Assistant
Norwich

Summary

Reliable and adaptable customer service worker with over 2 years at Africa Alive, working between the main restaurant - serving thousands of customers and handling significant daily takings as part of a busy catering operation, and independently running a milkshake, coffee and ice cream kiosk away from the main site. Skilled barista, confident making any drink on a proper espresso machine, alongside cooking a full food menu including loaded chips and chicken. Despite being one of the youngest on the team, I'm now regularly trusted to open and close the outlets' tills as well as handle keys. Experienced working special events alongside normal daily service, and comfortable adapting to an unpredictable working day. Starting BA Film & Television Production at the University of East Anglia this month and looking for part-time work in Norwich alongside studies.

Overview

2
2
years of professional experience

Work History

Zoo Crew Member

ZSEA Africa Alive
07.2024 - Current
  • Prepared and served a full food menu and made drinks to order using an espresso machine.
  • Operated a milkshake, coffee, and ice cream kiosk, handling customer service, food prep, and till operations.
  • Handled till operations, including opening and closing, while serving thousands of customers in a catering team.
  • Held key-holder responsibility, managing opening and closing procedures.
  • Trusted with key-holder responsibility, including opening and closing procedures, ahead of older colleagues
  • Performed deep-cleaning duties beyond standard closing routines and decorated kiosks for seasonal periods.

Education

A Levels - English Language, Media Studies, Film Studies

East Norfolk Sixth Form College
Gorleston-on-Sea, United Kingdom
08.2026

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Problem-solving

Cash handling and till operation

Working independently

Key holder responsibility

Food preparation and hygiene

Interests

Wildlife & Conservation

Film

Sports & Football (NCFC)

Cooking

Timeline

Zoo Crew Member

ZSEA Africa Alive
07.2024 - Current

A Levels - English Language, Media Studies, Film Studies

East Norfolk Sixth Form College
Frankie KnightCatering & Customer Service Assistant