frankie knight
Weston-super-Mare,Somerset
Overview
3
3
years of professional experience
Work history
sticking up
Lympsham Sports Club
Highbridge, Somerset
09.2022 - Current
- Increased customer satisfaction by resolving issues.
- Developed plans and strategies to promote continuous improvement.
Assistant pastry chef
knights dessert kitchen
Lympsham, Somerset
07.2021 - Current
- Upheld first-class health and safety levels for continued high quality output and compliance with regulations.
- Achieved and maintained 5 star hygiene rating.
- Expanded menu with gluten-free desserts.
- Determined best way to present food and created decorative food displays.
- Employed strict quality control measures from [Task] to [Task] to maintain high standards of baked goods.
- Met with customers to discuss details and planning of custom-made pastries and desserts for special occasions.
- Worked by hand and with mixing machinery to combine taking ingredients and chocolates.
- Attracted customers with seasonal fruit tarts and desserts.
- Reduced waste by carefully measuring ingredients and forecasting product needs.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
waiter
the old rectory
Brean, Somerset
07.2023 - 09.2023
- Prepared tables for guests and reset tables between customers.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Kept tables clear of used crockery, glassware and cutlery.
- Practiced healthy and safety measures to comply with regulations.
- Greeted customers, presented menus and shared information about available special items.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Handled chemicals and waste in line with COSHH regulations.
Butcher assistant
WJ Pearce and Sons Butchers
Chew Magna, Bath and North East Somerset
06.2023 - 07.2023
- Chopped and assembled ingredients for sausages, pies and prepared goods.
- Maintained optimised meat storage system to prevent spoilage and waste.
- Weighed products to provide customers with exact requested quantities.
- Cleaned and sanitised work areas, equipment and tools to meet food safety requirements.
- Minimised waste by using appropriate stock rotation systems and accurate cutting and portioning.
Education
GCSEs - English, Maths, Science, DT-food, Computer Science, Geography, French
The Kings of Wessex Academy
Cheddar 09.2021 -
Skills
- Accurate money handling
- Face-to-face selling
- Outstanding customer service
- Physical fitness training
- Nutrition planning
- Strength training
- Technique refinement
- Exceptional hand-eye coordination
- Team player
- Marketing
- Efficient worker
Affiliations
- Rugby
- cycling (including building and maintaining electric/mountain bikes)
- gaming-farming simulator, dirt rally, forza
Languages
French
Upper intermediate
References
References available upon request.
Timeline
waiter
the old rectory
07.2023 - 09.2023
Butcher assistant
WJ Pearce and Sons Butchers
06.2023 - 07.2023
sticking up
Lympsham Sports Club
09.2022 - Current
GCSEs - English, Maths, Science, DT-food, Computer Science, Geography, French
The Kings of Wessex Academy
09.2021 -
Assistant pastry chef
knights dessert kitchen
07.2021 - Current