Frankie Hastings
Sutton,Surrey
Summary
A dedicated professional with a strong foundation in service excellence and support, communication proficiency, and problem-solving skills. Possesses extensive knowledge of the music industry and copyright management, complemented by technical proficiency and an empathetic attitude. Demonstrates entrepreneurship and business management acumen, with experience in startups and remote work environments. Committed to leveraging these competencies to drive success in dynamic and innovative settings. Devoted to enhancing client understanding of legal and business challenges in a friendly, supportive manner while offering essential signposting.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work history
Music Manager and Copyright Advisor
Self-employed
Sutton, Surrey
2012.09 - Current
- Fostered positive relationships with music venues/hosts/fans for artist's benefit.
- Expanded fan base through strategic social media activity.
- Maintained artist's online presence, increasing visibility and engagement, communicating effectively with fanbase.
- Facilitated studio recording sessions, achieving high-quality music production of songs.
- Established strong relationships with copyright clients to strengthen business partnerships.
- Advised clients in person, over phone and in writing to deliver top service and best copyright options in line with business needs.
- Offered friendly, efficient customer service and handled challenging situations calmly.
- Increased customer satisfaction by resolving issues.
New Partnerships Researcher (part time)
National Literacy Trust (NLT)
London
2015.10 - 2016.03
- Identified and evaluated potential business partners for NLT, contributing to partnership development.
- Facilitated effective verbal and written communication with potential partners and internal colleagues, enhancing collaboration.
- Supported preparation of presentations for prospective partners and funders.
- Developed database for corporate organisations and contacts to enhance communication efficiency.
- Demonstrated can-do attitude and adaptability, and regular interactions and updates with key senior staff.
Corporate Relationship Manager
Livability (disability charity)
London
2014.03 - 2014.09
- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Maintained regular communication with clients, fostering enduring partnerships.
- Led team meetings to discuss progress and devise action plans with Olympus Key Med (OKM), Livability's Charity of the Year partner.
- Supported OKM to exceed their target of £60,000, raising £72,000 in total.
- Developed Livability’s first corporate support database and identified potential charity of the year partners.
Image and Brand Licensing Manager
The National Archives
Kew, Richmond upon Thames
2006.09 - 2012.07
- Achieved income increase by 270% through image licensing.
- Generated new income streams by licensing digital images from the archive to product manufacturers.
- Developed tailored business solutions for licensees through bespoke fee or royalty agreements.
- Established strong relationships with licensees, ensured consistent compliance with contractual obligations.
- Liaised with external stakeholders to strengthen relationships, contributing to income growth with partners like Imperial War Museum, RAF Museum.
- Extended TNA’s brand presence, increasing visibility among wider audiences.
Business Development Manager
The Copyright Licensing Agency
London
1999.02 - 2004.09
- Delivered two highest licences in organisation’s history.
Managed NHS accounts effectively, ensuring NHS England valued at £7.2 million and NHS Wales valued at £350,000 were handled carefully. - Fostered client relationships with Orange, Vodafone, and Prudential, resulting in new licence revenues.
- Developed and executed business plans that increased income generation through copyright licensing.
- Strengthened business relationships by understanding and addressing client requirements.
Legal and Business Affairs Executive
Polygram (now Universal Music Group)
London
1992.09 - 1996.05
- Cultivated business relationships with film and television companies to secure synchronisation licences, enhancing content availability.
- Negotiated worldwide licences with Polygram and other record companies to facilitate global music distribution.
- Drafted and issued permission letters and licences.
Responded to queries via letter, email, or telephone. - Established key relationships with stakeholders, contributing towards long-term success of the company .
- Fostered collaborative work environment that improved team project outcomes e.g. creating an easy synch licensing repertoire catalogue.
- Provided customers with outstanding service, extending relationships for future business opportunities.
Education
Music Licensing Manager - Certificate - Synch Licensing
Warner Chappell (delivered via ELVTR)
London 2025.10 - 2025.12
PG Diploma - Business Management
Birkbeck College (UCL)
London 2009.09 - 2010.05
Bachelor of Arts - Human Geography & Literature
Kingston University
Kingston upon Thames 1994.09 - 1997.06
Skills
- Service excellence and support
- Communication proficiency
- Problem solving
- Music industry knowledge
- Copyright management
- Entrepreneurship and startups; Business management; WFH
- Technical proficiency
- Empathetic attitude
Affiliations
- Music events
- Cooking and entertaining
- Reading fiction and non-fiction/member of book club
- Member of The Ramblers/mindful walking
- Film, theatre and arts
Timeline
Music Licensing Manager - Certificate - Synch Licensing
Warner Chappell (delivered via ELVTR)
2025.10 - 2025.12
New Partnerships Researcher (part time)
National Literacy Trust (NLT)
2015.10 - 2016.03
Corporate Relationship Manager
Livability (disability charity)
2014.03 - 2014.09
Music Manager and Copyright Advisor
Self-employed
2012.09 - Current
PG Diploma - Business Management
Birkbeck College (UCL)
2009.09 - 2010.05
Image and Brand Licensing Manager
The National Archives
2006.09 - 2012.07
Business Development Manager
The Copyright Licensing Agency
1999.02 - 2004.09
Bachelor of Arts - Human Geography & Literature
Kingston University
1994.09 - 1997.06
Legal and Business Affairs Executive
Polygram (now Universal Music Group)
1992.09 - 1996.05