Frankie Anthony
Nottingham,Nottinghamshire
Summary
A highly motivated, professional, and personable individual with a passion for delivering exceptional customer service and creating positive experiences for others. With experience in hospitality, care and the beauty and wellness industry, I pride myself on being approachable, adaptable, and attentive to detail. Also always striving to exceed expectations and providing a welcoming, professional service. I am excited to bring my enthusiasm, strong work ethic, and commitment to outstanding customer care to Cabin Crew role with British Airways, ensuring every passenger enjoys a safe, comfortable, and memorable journey. Upbeat massage professional with superior history of glowing guest feedback. Explains treatments and services to foster comfortable and memorable guest experiences. Strong commitment to quality and customer service.
Overview
1
1
Certification
2
2
years of post-secondary education
3
3
years of professional experience
Work history
Therapeutic Massage Therapist
Self Employed
Nottingham, Nottinghamshire
2026.06 - Current
- Provided education on stretches and exercises, contributing to client's long-term health improvement.
- Developed personalised treatment plans to aid in pain management and stress relief.
- Promoted overall health practices, influencing positive lifestyle changes amongst clients.
- Adhered strictly to professional ethics and standards of practice in all interactions with clients and colleagues.
- Maintained clean and comfortable therapy environments, promoting relaxation and healing.
- Assessed client needs for specific treatments, enhancing overall wellbeing.
Support worker
Linda Brentnall
Nottingham, Nottinghamshire
2025.10 - Current
- Assisted in maintaining a clean environment for improved client health.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Provided companionship during outings contributing to an active social life for clients.
- Helped achieve patient independence through guided tasks and activities.
- Actively listened to client concerns thus creating a comforting environment.
- Supported daily living skills training which increased client self-sufficiency.
- Administered medication according to schedule, promoting optimal health outcomes.
Front of house team member
Claire Gilbert
Nottingham, Nottinghamshire
2023.07 - 2025.11
- Maintained high standards of customer service during peak times.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Assisted guests with queries or requests for optimal guest experience.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Adapted swiftly to changing situations for uninterrupted service quality.
Education
SVQ Level 3 - Sport and business
West Nottinghamshire College
Mansfield 2023.09 - 2025.06
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Leadership
- Time management
- Customer service
- Adaptability
Affiliations
- Running and gym
- Crafting
- Being Outdoors and exploring
- Trying new savory and sweet recipes
Accomplishments
Successfully built and managed my own beauty and wellness business, providing a consistently high standard of customer service and developing a loyal client base. I also have qualifications in brows and lashes. I've achieved school records that are still unbeaten in 100m, 800m, and 1500m running. And also completed Cancer Research fundraising run events such as the 5k for 10 days in a month, showing resilience and dedication to supporting others.
Languages
BSL
Advanced
Certification
Full UK Driving License
Qualified Therapeutic Massage Therapist
Qualified Brow Technician
Qualified Lash Technician
Timeline
Therapeutic Massage Therapist
Self Employed
2026.06 - Current
Support worker
Linda Brentnall
2025.10 - Current
SVQ Level 3 - Sport and business
West Nottinghamshire College
2023.09 - 2025.06
Front of house team member
Claire Gilbert
2023.07 - 2025.11