Frank Ibazebo

I oversaw a software portfolio of five MVP technology and clean energy projects. I developed and maintained service-focused working relationships with a dispersed virtual team of front-end and back-end developers, project analysts, and value chain partners. I collaborated closely with remote and geolocated project members to identify and quickly address problems. Using P6 Enterprise Project Portfolio Management (Oracle) and project planning tools (Microsoft), I maintained schedules to meet key milestones at every project phase.

I also communicated project plans and progress to key stakeholders and contributors. I engaged all 5 MVP asset owners and other stakeholders to collect information for analysis. I monitored programme compliance by following up on assignments to drive execution. I maintained and communicated standards for policy, process, operating guidelines, materials, and work management.

Guided teams and refined Agile techniques throughout the journey and evolution of delivery cycles, establishing a documentation framework to support Agile methodology implementation with a waterfall-centric delivery team. Collaborated with other developers to identify and alleviate several bugs and errors in the software applications. Develop pre-launch and post-launch tactical and strategic plans.

I managed team performance by implementing measurable metrics to track the delivery of supporting requirement artefacts—streamlined techniques to support agile methodology implementations. I worked with team leads and managed leadership, establishing a robust external talent pool focusing on people and continuous improvement. I built a library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.

Analysed sales, profitability, and market conditions and presented findings cohesively. I supported the leadership team with reporting, analysis, and business presentations to inform divisional strategies. I executed an analysis of risks and identified risk mitigation strategies. I evaluated trends to understand competitive environments and assess current strategies in pre- and post-launch phases. I analysed performance metrics to identify opportunities to increase sales.

Implementing Agile methodologies streamlines project management processes, improving efficiency and team collaboration. Careful budget management and resource allocation reduced programme costs, resulting in increased profitability for the company. Effective communication and coordination among cross-functional teams delivered high-quality projects on time.

I solved customer challenges by offering relevant products and services to marine, renewables, oil and gas, and industrial markets across Europe, the Middle East, and Africa. I met with international customers to discuss and ascertain their needs, tailor solutions, close deals, quote prices, credit terms, and other bid specifications. I increased sales by executing the entire sales cycle, from initial lead processing through conversion and closing. I gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanour.

I identified new international business opportunities through networking, marketing, and prospective database leads. I consulted with businesses to supply accurate product and service information. Negotiated prices, terms of sales, and service agreements for multi-million-dollar field development greenfield and brownfield projects. I worked with the sales team to collaboratively reach targets—consistently meeting or exceeding personal quotas—to drive store revenue by offering customers accessories and related purchases to complete their selections.

I led the international team, and we performed effectively in a self-directed work environment, managing day-to-day operations and decisions. I proactively resolved customer problems, maintained a calm demeanour, and professionally managed issues in busy, high-stress situations. I monitored service after the sale and implemented quick and effective problem resolution.

We resolve customer complaints, facilitate negotiations, resolve issues, and reach mutual conclusions. Through effective communication and quick response, we have fostered lasting customer relationships, resulting in long-term loyalty and an expanded client base. This has provided positive first impressions to welcome existing, new, and potential customers.

We built relationships with customers and the community to promote long-term business growth. I collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends. It increased team productivity by streamlining communication and implementing effective project management strategies.

Developed and executed strategic plans for business growth, resulting in increased revenue and market share. Lead cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation. I developed, maintained, and utilised a diverse client base. I consulted with businesses to supply accurate product and service information.

Negotiated contracts with vendors and partners, securing favourable terms aligned with business requirements. Led industry expertise to identify new opportunities for growth and expansion into emerging markets. Collected, arranged, and inputted information into the database system. Evaluated customer needs and feedback to drive product and service improvements. Generated reports detailing findings and recommendations.

Improved sales processes to streamline customer acquisition and onboarding strategies on EPC/EPIC/FNLG Greenfield and Brownfield Development/Projects (Newbuilt/Rehabitation). Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. Initiated new sales and marketing plans for product rollouts, distribution, and media strategy.Delivered technical sales presentations to prospects and presented the benefits and value of products. Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs. Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues. We designed and delivered product training for clients.

We achieved a win rate of 75% and a tender conversion rate of over 80%. We also achieved service and QHSE KPIs. Achieved as a team: 2016 region budgeted service bookings = $122 million. Achieved an individual revenue target of $14 million and earned a SIP bonus for the financial year. Improved accuracy of financial forecasting: actual bookings, revenues, margins, and costs within +/-15% of the forecast. Achieved 90% of orders delivery schedule per contractual terms and conditions.

I worked in a matrix management environment with functional management: operations, sales, finance, human resources, safety, and compliance. I collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

I handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. I also handled customer relations issues, enabling quick resolution and client satisfaction.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. Negotiated prices and services with customers and vendors to decrease expenses and increase profit. Developed and optimised organisational systems to boost efficiency and keep operations scalable and agile for changing demands.

We have provided exceptional customer service, increasing customer loyalty by 50%. We have also built a loyal account base and long-term business relationships with key accounts. Assisted with marketing strategy creation and advertising initiatives to build customer retention and new accounts

Delivered leadership to the executive team dedicated to driving ambitious targets with well-orchestrated plans. Identified and qualified customer needs, negotiated, and closed profitable projects with a high success rate. Directed sales support staff in administrative tasks to help sales reps close deals

Led a successful sales team by providing motivational coaching and performance-based incentives. Increased sales revenue by developing and implementing effective sales strategies. Built long-lasting client relationships through excellent customer service and consistent follow-ups. Streamlined sales processes for improved efficiency, which resulted in higher conversion rates.

Planned and managed EPC/EPIC composite engineering projects and continuous improvement programmes to reduce labour and costs. Reviewed progress controls for project quality assurance, health, and safety. Monitored metrics during project execution to maintain compliance with planned costs, schedules, and goals. Reduced project timelines with proactive planning and close monitoring of progress. Coordinated cross-functional teams, fostering collaboration to achieve project goals.

I supported leaders throughout decision-making and the launch by providing regular compliance reports to drive process improvement and corrective measures. I also analysed system development efforts using metrics such as earned value, potential ROI, and associated liability figures. I mapped current business and operational processes and recommended areas for improvement. I modified and directed project plans to meet organisational needs.

Assessed the contractors' qualifications and experience and prepared RFP packages. Verified construction documentation to meet client requirements and vision. Coordinated with contractors to manage performance, identify plans and resources to meet project goals and objectives, and achieve project deadlines.