Franka Robinson
London
Summary
A dynamic and results-driven professional with over 5 years of experience in employment advisory services, leadership, and customer-focused roles across diverse sectors including retail, hospitality, and social care. Proven expertise in managing complex cases, delivering tailored employability solutions, and driving client success through personalised coaching and career guidance. Strong track record in leading teams to exceed performance targets while supporting individuals with diverse needs, including those with mental health challenges, disabilities, and other barriers to employment. Passionate about promoting social mobility, inclusion, and well-being through holistic support services.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Employment Advisor in Talking Therapies
Shaw Trust
London
08.2024 - Current
- Enhanced Client Employability: Provided bespoke career advice, identifying transferable skills and creating actionable pathways to employment for clients with diverse needs.
- CV & Interview Support: Conducted detailed CV reviews and delivered mock interview sessions to improve job application success and boost client confidence.
- Labour Market Insights: Analysed local job markets to identify in-demand opportunities and guide clients toward sectors aligned with their skills and aspirations.
- Engagement & Outreach: Developed innovative outreach strategies to connect with hard-to-reach individuals, ensuring access to support for vulnerable populations.
- Job Search Education: Led workshops and one-on-one coaching on effective job search strategies, empowering clients to take ownership of their employment journey.
- Collaborative Support: Worked closely with multi-disciplinary teams, including mental health professionals, to ensure holistic support and address underlying barriers to employment.
- Specialist Employment Guidance: Delivered expert advice on managing mental health in the workplace, reasonable adjustments, and career reintegration, ensuring long-term success for clients.
Employment Advisor
Get Set UK
09.2023 - 11.2024
- Lead and overseen the delivery of high-impact employment counselling and career services in a fast-paced, results-driven environment, driving client success through expert guidance in resume building, job search strategies, and interview preparation
- Assume senior leadership responsibilities, including interviewing and selecting candidates, managing team performance, and ensuring optimal workflow across operations
- Provide mentorship and coaching to junior staff, fostering professional development and a high-performing team culture
- Delivered workshops and one-to-one sessions focused on improving client employability and well-being, consistently achieving and consistently exceeding departmental performance targets
- Supported vulnerable adults with holistic person centred care adopting inclusivity and commitment to continuous improvement and client satisfaction
- Worked in partnership with mental health teams, local agencies, and other referral partners to address the broader health and social needs of clients, ensuring a holistic approach to employability support
New Homes Co-ordinator
Foxtons
01.2023 - 08.2023
- Led cross-departmental collaboration across marketing, sales, and development teams to efficiently manage and optimise new homes stock
- Directed marketing strategies for property listings on major platforms (Zoopla, Rightmove), driving increased visibility and viewings through targeted campaigns
- Managed the accurate and timely update of property details and pricing, ensuring alignment with market trends
- Partnered with developers and regional managers to oversee site developments, ensuring project delivery met business objectives and timelines
Procurement and Admin
Homefinder UK
05.2021 - 10.2022
- Led and streamlined administrative operations, overseeing meeting coordination, agenda management, and report generation, ensuring efficient use of resources and consistent alignment with organisational goals
- Directed procurement efforts, building and maintaining strong relationships with local authorities and housing associations, conducting in-depth research to secure hard-to-let stock, and sourcing funding and grants to support client needs
- Oversaw case management operations, collaborating with applicants and service providers to ensure smooth, timely transitions for clients, while enhancing service delivery and improving client satisfaction
- Worked closely with vulnerable clients, including domestic abuse victims, to secure safe and stable housing solutions, demonstrating strong empathy, crisis management skills, and a commitment to social impact
Waitress
The Crown and Crooked Billet Public House
08.2020 - 12.2020
- Delivered exceptional customer service by engaging with guests to create a welcoming and positive dining experience, consistently exceeding expectations for service quality
- Demonstrated strong multitasking and problem-solving abilities in a fast-paced environment, ensuring smooth operations while maintaining attention to detail and service excellence
- Managed customer interactions with professionalism and empathy, building rapport to enhance satisfaction and foster repeat business
Autistic specialised Support Worker
Outward
11.2018 - 08.2019
- Completed comprehensive autism awareness training, equipping me with the expertise to support individuals with diverse needs in achieving greater independence and integration into the community
- Managed detailed client documentation, including daily progress logs and monthly reports, ensuring accurate records and tailored support plans to track individual goals and outcomes
- Delivered person-centered support, assisting clients with daily living activities and promoting engagement in outdoor and community-based activities, while fostering independence and social inclusion
- Collaborated with multidisciplinary teams to develop and implement care strategies that aligned with clients' needs, demonstrating a proactive approach to improving client outcomes and well-being
Education
Level 2 IEP - IEP
Get Set UK
London 09.2023 - 08.2024
GCSEs - Prince's Trust Award in Personal Development and Employability Skills (SPDE)
Waltham Forest College
05.2017 - 08.2017
Diploma of Higher Education - Fashion Art & Textiles
Waltham Forest College
London 09.2016 - 09.2017
Diploma Level 2 - Health And Social Care
Waltham Forest College
London 09.2013 - 08.2014
GCSEs - 6 GCSE's Grade A-C
Highams Park Academy
London 09.2008 - 09.2013
Skills
- Team Leadership
- Relationship Building
- Client-Centric Approach
- Mental Health Expertise
- Vulnerable Adults Support
- Compassionate Support
- Constructive feedback delivery
- Job Search Strategies
- Resume Building
- Interview Coaching
- Performance Management & Tracking
- Operational Excellence
- Stakeholder Management
- Case Management
- Collaboration Working
- Diary Management
- Data Management
- Microsoft Office Proficiency
- CRM Systems
Custom
Available upon request
Affiliations
- Badminton
- Mental Health Advocate
Accomplishments
Proven ability in exceeding targets. Won employee of the month on several occasions within Get Set UK and was a valued member on the Employee forum.
References
References available upon request.
Timeline
Employment Advisor in Talking Therapies
Shaw Trust
08.2024 - Current
Level 2 IEP - IEP
Get Set UK
09.2023 - 08.2024
Employment Advisor
Get Set UK
09.2023 - 11.2024
New Homes Co-ordinator
Foxtons
01.2023 - 08.2023
Procurement and Admin
Homefinder UK
05.2021 - 10.2022
Waitress
The Crown and Crooked Billet Public House
08.2020 - 12.2020
Autistic specialised Support Worker
Outward
11.2018 - 08.2019
GCSEs - Prince's Trust Award in Personal Development and Employability Skills (SPDE)
Waltham Forest College
05.2017 - 08.2017
Diploma of Higher Education - Fashion Art & Textiles
Waltham Forest College
09.2016 - 09.2017
Diploma Level 2 - Health And Social Care
Waltham Forest College
09.2013 - 08.2014
GCSEs - 6 GCSE's Grade A-C
Highams Park Academy
09.2008 - 09.2013
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