Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Frank Igboakaeze

Wolverhampton ,Westmidland

Summary

Dedicated healthcare professional with a strong background in patient relations and community engagement. Demonstrates exceptional skills in record management, organising and planning, and prioritisation mastery. Adept at patient assessments, caseload management, and diplomatic communication. Committed to providing compassionate care through attentive listening and effective communication. Career goal: to enhance individual care services within a dynamic social or healthcare environment.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work history

Clinical Bank Healthcare Assistant

Shrewsbury and Telford NHS foundation Trust
Wolverhampton, Shropshire
09.2023 - Current
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
  • Liaised between patients and healthcare professionals, facilitated effective communication channels.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.

Support \worker

Consensus Support Service
Shrewsbury, Shropsire
02.2023 - Current
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Encouraged positive lifestyle changes for sustainable mental health improvements.
  • Navigated delicate situations with empathy whilst maintaining professional boundaries.
  • Upheld strict confidentiality protocols ensuring respect for patient privacy.
  • Supported daily living skills training which increased client self-sufficiency.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Actively listened to client concerns thus creating a comforting environment.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Contributed feedback on patient progress leading to adjustments in personalised care plans.
  • Supported individuals to improve their wellbeing with weekly goal-setting sessions.

Healthcare Assistant

Dayspring Healthcare Agency
Wolverhampton, West Midland
08.2022 - Current
  • Provided emergency cover when needed, usually at short notice, when carers became unable to deliver services.
  • Maintained excellent patient relationships by providing ongoing attentive support and delivering excellent care service.
  • Documented and completed patient medical records, including dosage and prescriptions taken, for organisational and health management purposes.
  • Closely monitored patients' health by taking blood, monitoring blood pressure, checking weight and assessing heart rate.
  • Documented care plans, hospital actions and patient activities in line with best practices.
  • Charted patient information related to vital signs, pain management and daily inputs and outputs.
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
  • Contributed to case management processes on general ward, assisting with charting and patient intake.
  • Obtained current medical information, weight, height and vital signs to aid care planning.
  • Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.

Mental Healthcare Support Worker

kolloco Medical Services
London
11.2022 - 08.2023
  • Closely observed and documented patient behaviour, promptly reporting slight changes to medical staff.
  • Promoted safe, happy and relaxed environments, encouraging patients to feel comfortable.
  • Kept medical, personal and treatment documentation safely stored on care management systems for confidential, accurate records.
  • Supervised patients' activities and interactions to maintain safety, intervening to resolve disputes or unruly behaviour.
  • Executed basic household tasks and offered personal care to alleviate duties from patients' families.
  • Issued medication and provided therapeutic care to help patients with overcoming mental challenges.
  • Helped patients live independent and fulfilling lives by teaching life skills, offering emotional support and encouraging individuals to use their abilities.

Volunteer Support Worker

Manilla Youth Outrach
Lagos , Nigeria
06.2016 - 08.2022
  • Used attentive listening and excellent problem solving throughout patient therapy sessions.
  • Communicated with senior support workers to obtain details on scheduled appointments and daily tasks.
  • Assisted support workers provide care, support and guidance to those struggling with mental health issues.
  • Partnered with agencies to complete targeted and timely interventions with young people to treat mental and behavioural problems.
  • Executed basic health checks on patients and communicated results to supervisors to help with diagnosis and treatment.

Education

Health and Social Care competence training

Social and Healthcare Training Partnership Academy
Shropshire
08.2023 - 11.2023

Care Training - Healthcare

Centre of HealthCare Training
Wolverhampton, West Midland
10.2022 - 10.2023

Skills

  • Caring and compassionate
  • Patient relations
  • Record management
  • Organising and planning
  • Attentive listening
  • Patient assessments
  • Community engagement
  • Caseload management
  • Diplomatic communication
  • Prioritisation mastery

Languages

English

Timeline

Clinical Bank Healthcare Assistant

Shrewsbury and Telford NHS foundation Trust
09.2023 - Current

Health and Social Care competence training

Social and Healthcare Training Partnership Academy
08.2023 - 11.2023

Support \worker

Consensus Support Service
02.2023 - Current

Mental Healthcare Support Worker

kolloco Medical Services
11.2022 - 08.2023

Care Training - Healthcare

Centre of HealthCare Training
10.2022 - 10.2023

Healthcare Assistant

Dayspring Healthcare Agency
08.2022 - Current

Volunteer Support Worker

Manilla Youth Outrach
06.2016 - 08.2022

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Frank Igboakaeze