FRANK IDRIS OCHE
Salesforce Administrator
Gloucester,United Kingdom
Summary
Accomplished Salesforce Administrator and Financial Analyst with extensive expertise in compliance and control, system networking, and project management. Proficient in Microsoft Office applications, Active Directory, and security protocols, with a strong background in LAN, routers, switches, firewalls, and antivirus solutions. Demonstrates exceptional skills in problem-solving and conflict management within the Salesforce ecosystem, including custom objects utilisation and sandboxes deployment. Adept at handling change requests and navigating complex systems to ensure seamless operations. Career goals include leveraging technical acumen to drive innovative solutions within dynamic environments.
Overview
19
19
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work history
Salesforce Administrator and Consultant
Fluxio Incorporated Remote
Houston, Texas
01.2021 - 11.2025
- Participate in large scale project management such as Data Center technology design and implementation, large equipment installations, major infrastructure maintenance and upgrades, for all Fluxio partners and clients in my region.
- Salesforce Administrator for Salesforce CRM clients of Fluxio (Hospitality, Event Management and Service companies)
- Managed technical delivery of custom development, policies, and best practices and focuses on SDLC activities using Agile methodologies and estimated timelines, budgets, and resources for each assigned project and serves as Scrum Master on the project.
- Directs the team of developers in the areas of Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow, VisualForce pages, Batch Apex, Triggers as part of the Product Return in One Step Application also, Configured visual workflows for price quotes. Administrate Salesforce.com application and training, manage daily activities, establish priorities with BRD, SOW.
- Increased business operational efficiency with intelligent data analysis via Salesforce cloud Pak for Multi-cloud Management, Integration and automation and Assisted in all infrastructure and Salesforce Cloud projects for Clients in my region.
- Interacted with the sales and marketing, accounts department, service department, customers in all of their locations to gather high level requirements to build a platform that will speed up all process by 50%. Gathered inputs from management and owners to develop detailed functional requirement specifications.
- Customized and personalized Salesforce.com to fit environment's specific needs. Setup apps, Objects, page layouts, related lists, tabs, roles and profiles.
- Set up validation rules, workflow rules, sharing rules and approval processes. Created new user accounts and security profiles to fit security needs at the user and organization levels.
- Involved in outbound messages, lead conversion process, email-to-case, web-to-lead, email templates, specific reports & dashboards, portals setup & app exchange package deployment and Chatter customization.
- Performed data migration and manipulation using Salesforce.com tools and integration using salesforce.com APIs.
- Oversaw the execution of test cases, review test results and report defects. Created detailed test status reports in a variety of formats. Advised on best practice for successful QA.
- Led the service calls to the Salesforce.com technical support team for issue resolutions.
- As the owner of the project communicated with all levels of management on project status. Met daily with technical analysts and users on test/development issues and requirement.
Salesforce Admin and Compliance
Wealthway Inc Limited
02.2019 - 12.2020
- Implement environment. Commerce Cloud with lightning design system, tips and tricks. Using lightning to reinvent the desktop
- Designed lightning authentication and security, Canvas, Mobile SDK with lightning experience and Lighting Web Components.
- Collaborated with clients, third party software partners & internal teams to develop, launch product enhancements that maximized page view and generated additional revenue opportunities. Interacting with clients for proposal walk through, Q&A discussions.
- Perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects of SFDC and other Platform based technologies like Salesforce Health Cloud, visual Force, Force.com API and Web Services.
- Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com. Provided post-implementation support to assist end users in creating reports, dashboards.
- Designed, developed, and deployed Apex classes & Apex triggers for various functional needs application.
- Implementation of Salesforce principles to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields.
- Customized workflow implementation using SFDC standard objects such as Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts, Cases, Solutions.
- ResponsibilitiesResponsibilities
Compliance and Control/BDM Nigeria
Wealthway Inc Limited
02.2018 - 02.2019
- Reviewing system configuration and excellent understanding of Forex trading, CFD and Spread betting products.
- Excellent Compliance and Regulatory experience system setup on domain.
- Reviewing of staff profiling on the system to ensure compliance.
- System monitoring of login and logout to ensure
- Strong project management experience, and experience leading on regulatory projects.
- Strong stakeholder management experience, with the ability to build effective working relationships with people from across the business.
- Ability to generate financial summaries and reports for senior management.
- Strong horizon scanning and regulatory change experience.
- Excellent compliance advisory experience and the ability to advise confidently on foreign exchange and CFD products.
- Excellent organizational and time management skills.
- IT and Business Professional with diversify proficiency in System Administrating, compliance and control, Consultant, IT Sales, Budgeting, System Configurations and Security Policies.
- Creation of Summary reports, matrix reports, pie charts, dashboards, developed Visual force pages, Visual force Custom Controllers Components for sales team.
Corporate Audit & Compliance
Skye Bank Plc
Abuja
08.2008 - 06.2015
- Reviewing system configuration compliance with procedures and policies of the bank at the branch level.
- Review of credit documentation and administration online and offline at the branch level.
- Reviewing of staff profiling on the system to ensure compliance.
- System Configurations and Security Policies at the branch.
- Review of access controls to vault areas online and onsite.
- Supervision of security Staff members to enforce compliance at the branch level.
- Review of daily transactions for accuracy, completeness and validity.
- Real time and online review of all transactions that take place in the branch
- Review of operational activities covering cash and vault administration, account opening documentation, funds transfers, clearing account etc.
- Review of password login and reset of password at the branch.
Corporate Audit & Compliance
United Bank of Africa Plc
Abuja
02.2007 - 12.2008
- Responsibilities the same as above
Education
Master of Science - Business Administration
Nasarawa State University Keffi
NigeriaBSc - Business Administration
Ambrose Alli State University Ekpoma
NigeriaBSc - Computer Science
University of People
Pasadena CaliforniaSkills
- Salesforce Administrator, Financial Analyst, Compliance and Control, Problem Solving Proficient in Microsoft office Applications Active Directory, Group Policy, Security, Remote server System Networking, LAN, Routers and Switches, firewalls, antivirus, Patching PHP, Exchange migration, windows patching and system deployment Computer components Software installation, Configuration/Support, Operating Systems, Project Management, Python Salesforcecom, Salesforce CRM, Sandbox and Production, Web Services, Agile Software Testing, Response Web Design, Conflict Management
- Custom objects utilisation
- Sandboxes deployment
- Change request handling
- Salesforce ecosystem navigation
Certification
- Salesforce Certified Administrator
- Financial Analyst (FMVA) CFI & ALX
- ICSI | CNSS Certified Network Security Specialist.
- RPA Business Analysis Fundamentals
- RPA Implementation Methodology Fundamentals
- Fintech Specialization.
- Six Sigma Yellow Belt.
- Scrum Fundamentals Certified (SFC).
Affiliations
Corporate Financial Institute (CFI), ALX Africa, Fellow Chartered Institute of Information and Strategy Management, Occupational Health and Safety (EHN)
ACADEMIC/SOCIAL ACTIVITIES
- Volunteering at Dubai Expo2020.
- Mathematics Teacher for Elementary/Middle Classes.
Timeline
Salesforce Administrator and Consultant
Fluxio Incorporated Remote
01.2021 - 11.2025
Salesforce Admin and Compliance
Wealthway Inc Limited
02.2019 - 12.2020
Compliance and Control/BDM Nigeria
Wealthway Inc Limited
02.2018 - 02.2019
Corporate Audit & Compliance
Skye Bank Plc
08.2008 - 06.2015
Corporate Audit & Compliance
United Bank of Africa Plc
02.2007 - 12.2008
BSc - Business Administration
Ambrose Alli State University Ekpoma
BSc - Computer Science
University of People
Master of Science - Business Administration
Nasarawa State University Keffi