Frank Boampong
London
Summary
Dynamic and results-driven professional with proven experience in leadership, process optimization, and stakeholder engagement. Skilled in analyzing complex problems, managing change, and delivering high-quality outcomes. Committed to continuous professional development and passionate about improving service delivery in healthcare settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Bechem Government Hospital
02.2019 - 10.2022
- Led a team of 18 members, achieving a 22% improvement in operational efficiency.
- Developed and implemented process improvements that reduced processing time by 17%.
- Collaborated with cross-functional teams to ensure projects were delivered on time and within budget.
- Analyzed performance data to identify inefficiencies and implemented actionable solutions.
- Prepared and presented reports to senior management, highlighting key performance metrics and opportunities for improvement.
Marketing Analyst
Joekona Company Limited
01.2015 - 10.2018
- Analyzed marketing campaign performance data, identifying key trends and insights that led to a 13% increase in conversion rates.
- Produced concise marketing reports for senior management, summarizing campaign performance and future strategy recommendations.
- Resolved a critical issue with the marketing automation platform, reducing downtime and ensuring the uninterrupted delivery of campaigns.
Business Development Executive Intern
Phones4U
06.2013 - 06.2014
- Established and maintained strong relationships with key clients, leading to increased 16% customer retention and repeat business.
- Successfully negotiated contracts with new clients, securing favorable terms and maximizing revenue
- Conducted market research to identify new business opportunities and develop targeted sales strategies
Education
Master of Science - Digital Marketing Management
Cardiff Metropolitan University
Cardiff, CRF12.2024
Bachelor of Arts - Business and Management Studies
Cardiff Metropolitan University
Cardiff, CRF12.2014
Skills
- Leadership and Team Management
- Process Improvement and Pathway Management
- Stakeholder Engagement and Communication
- Data Analysis and Reporting
- Change Management and Innovation
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Languages
French
Yoruba
Twi
Interests
- Process improvement & efficiency
- Healthcare Innovation and Patient Experience
- Leadership Development and Team Building
Certification
- Lean Six Sigma Green Belt
- Diploma in Modern Project Management
- Managing Quality and Service Delivery in Healthcare
Timeline
Service Delivery Manager
Bechem Government Hospital
02.2019 - 10.2022
Marketing Analyst
Joekona Company Limited
01.2015 - 10.2018
Business Development Executive Intern
Phones4U
06.2013 - 06.2014
Master of Science - Digital Marketing Management
Cardiff Metropolitan University
Bachelor of Arts - Business and Management Studies
Cardiff Metropolitan University
Similar Profiles
Priscilla AppiahPriscilla Appiah
Registered Staff Nurse at Bechem Government hospitalRegistered Staff Nurse at Bechem Government hospital
Selina OwusuaSelina Owusua
Principal Nursing Assistant at Capecoast Teaching Hospital, 400 Bed CapacityPrincipal Nursing Assistant at Capecoast Teaching Hospital, 400 Bed Capacity
RINCY KURIANRINCY KURIAN
Registered Nurse, Intensive Care Unit at SAT HOSPITAL,GOVERNMENT MEDICAL COLLEGE HOSPITAL,TRIVANDRUMRegistered Nurse, Intensive Care Unit at SAT HOSPITAL,GOVERNMENT MEDICAL COLLEGE HOSPITAL,TRIVANDRUM
Pedro CassuaPedro Cassua
Events Assistant Beverage Manager at The Hurlingham ClubEvents Assistant Beverage Manager at The Hurlingham Club
Aaliyah JosephAaliyah Joseph
Retail supervisor at ScribblerRetail supervisor at Scribbler