Frank Ameyaw
Leeds,KEN
Summary
Accomplished professional with a proven track record at Leeds Teaching Hospital, demonstrating exceptional patient care and healthcare administration skills. Excelled in leadership roles, enhancing team productivity and client satisfaction. Skilled in Microsoft Office Suite and motivational interviewing, showcasing a unique blend of empathetic communication and efficient multitasking abilities. Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Clinical Support Worker
Leeds Teaching Hospital
06.2023 - Current
- Assisted clinical staff with the implementation of individualized care plans for improved patient outcomes.
- Upheld patient privacy and confidentiality by adhering to strict HIPAA regulations in all aspects of documentation, communication, and recordkeeping.
- Provided vital emotional support to patients and families, fostering strong relationships built on trust and empathy.
- Promoted patient safety by diligently monitoring conditions and promptly reporting any concerns or changes to appropriate personnel.
- Enhanced patient care by providing compassionate and attentive support during daily activities.
- Participated actively in regular team meetings, offering valuable insights based on firsthand observations and experiences with patients under care.
- Collaborated closely with interdisciplinary healthcare teams to ensure comprehensive and effective treatment strategies for patients.
- Provide direct care to patients.
- Improved patient experience by assisting with mobility tasks such as transfers, ambulation, and positioning adjustments.
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
- Took and recorded patients' vital signs, documenting in medical charts.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
Administrative Assistant
Indue Health Care
11.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
Mobile Bank Agency Manager
Ecobank Sunyani Ghana
03.2020 - 08.2022
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
- Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Analyzed sales data to identify trends and areas for improvement, leading to the implementation of successful action plans.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Erankoda Enterprise
01.2020 - 08.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cost Accounting Teacher
Ghana Education Service
01.2022 - 07.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Planned and implemented integrated lessons to meet national standards.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
Team Leader
RCM LOANS
10.2021 - 07.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Supported stores conducting sales promotions and special events.
- Presented professional image consistent with company's brand values.
Primary School Teacher
Ghana Education Service
05.2010 - 09.2017
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
- Developed strong relationships with parents, guardians, and colleagues through effective communication and collaboration, fostering a supportive learning environment for students.
- Served as a positive role model for both students and colleagues alike; demonstrated professionalism and dedication towards continuous improvement throughout my career.
- Developed positive rapport with students of various and diverse backgrounds.
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
- Organized extracurricular activities such as field trips and after-school clubs, enriching the educational experience for all students.
- Enhanced students'' critical thinking skills by implementing project-based learning activities and real-world examples into lessons.
- Built positive relationships with parents to involve families in educational process.
- Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
Education
Master of Science - Finance And Investment
Bradford University
Bradford, United Kingdom09.2022
Bachelor of Science - Accounting
Catholic University
Sunyani, Ghana07.2021
No Degree - Diploma of Education
Berekum College of Education
Berekum Ghana08.2016
Skills
- Compassion and Empathy
- Vital signs monitoring
- Patient Care
- Healthcare administration
- Motivational Interviewing
- Customer Service
- Data Entry
- Office Administration
- Administrative Support
- Microsoft Word
- File Organization
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Critical Thinking
- Clerical Support
- Strong Problem Solver
- Scheduling
- Microsoft Office Suite
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Verbal Communication
- Deadline-oriented
- Calendar Management
- Leadership and team building
- Efficient multi-tasker
- Effective leader
Languages
English
Native language
English
Proficient
C2
Timeline
Clinical Support Worker
Leeds Teaching Hospital
06.2023 - Current
Administrative Assistant
Indue Health Care
11.2022 - 05.2023
Cost Accounting Teacher
Ghana Education Service
01.2022 - 07.2022
Team Leader
RCM LOANS
10.2021 - 07.2022
Mobile Bank Agency Manager
Ecobank Sunyani Ghana
03.2020 - 08.2022
General Manager
Erankoda Enterprise
01.2020 - 08.2022
Primary School Teacher
Ghana Education Service
05.2010 - 09.2017
Master of Science - Finance And Investment
Bradford University
Bachelor of Science - Accounting
Catholic University
No Degree - Diploma of Education
Berekum College of Education
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