FRANK AKWASI AGYARE
Coventry,Warwickshire
Summary
A highly dedicated and versatile professional with over 6 years of experience in health and social care, alongside extensive volunteering roles at high-profile events across the UK. Proficient in providing tailored support to individuals with complex needs, including mental health challenges, learning disabilities, and physical impairments. Skilled in fostering inclusive environments, offering exceptional client and visitor engagement, and collaborating effectively within multidisciplinary teams. Passionate about empowering individuals, promoting independence, and delivering outstanding person centred care and service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wayfinder Volunteer - MK Don Stadium
UEFA Women's EURO 2022
Milton Keynes
07.2022
- Facilitated wayfinding services for guests attending matches in various cities across England.
- Delivered exceptional game ambassadorship by creating an inclusive and celebratory atmosphere.
- Provided ticketing support to resolve issues efficiently and professionally.
Advanced Support Worker
Millenium Care Services
Coventry
02.2023 - Current
- Providing tailored care to individuals with complex needs, such as severe mental health conditions, advanced learning disabilities, or physical impairments.
- Developing and implementing personalised care plans in collaboration with healthcare professionals and families.
- Providing guidance, mentoring, and on-the-job training for new or less experienced team members.
- Monitoring team performance and reporting concerns to management.
- Administering medications.
- Using advanced medical equipment or techniques, such as PEG feeding or specialised mobility aids.
- Handling emergencies, such as medical incidents or behavioural crises, with calm and professional decision-making.
- Acting as the point of contact for escalated issues.
- Maintaining detailed records, ensuring compliance with care plans and regulatory requirements.
- Participating in care reviews and multi-disciplinary team meetings.
- Ensuring compliance with health and safety regulations, safeguarding protocols, and care standards.
- Encourage a culture of continuous improvement and professional development within the team.
- Overseeing junior staff, ensuring they deliver high-quality care.
- Conducting risk assessments and updating care plans as needed.
Advanced Support Worker
Senad Group Limited
Coventry
02.2019 - Current
- Assisting with daily living activities, such as bathing, dressing, grooming, and toileting.
- Supporting with mobility, including using aids like wheelchairs or hoists.
- Helping with meal preparation, cleaning, and other household chores.
- Supporting individuals to manage their finances, such as paying bills or shopping.
- Providing companionship and fostering social interactions.
- Offering encouragement and understanding to build confidence and emotional resilience.
- Assisting with medication management and attending healthcare appointments.
- Supporting individuals to maintain a healthy lifestyle through exercise and nutrition.
- Encouraging individuals to engage in hobbies, work, or educational opportunities.
- Supporting access to community services and resources.
- Acting as a voice for the individual when liaising with healthcare providers, social services, or other agencies.
Volunteer Befriender
Good Neighbours Coventry
Coventry
01.2020 - 12.2024
- Provided one-on-one befriending support to isolated individuals in Coventry.
- Assisted in organising social groups and activities to enhance community connections.
- Signposted individuals to local services and resources for further assistance.
Games Ambassador Volunteer
Birmingham Commonwealth Games 2022
Coventry
07.2022 - 08.2022
- Provided a warm welcome to visitors arriving for the games in Coventry.
- Assisted with navigation to event venues, transport hubs, and local landmarks.
- Supported clients with ticketing enquiries and event schedules to ensure a seamless experience.
City Host Volunteer
Coventry City of Culture 2021
Coventry
05.2021 - 05.2022
- Welcomed visitors to Coventry and provided information about local attractions and events.
- Supported wayfinding and ensured accessibility for all visitors.
- Enhanced the cultural experience through friendly engagement and proactive assistance.
Ticket Access Controller Volunteer - Wembley Stadium
UEFA Men's EURO 2020
London
06.2021 - 07.2021
- Supported visitors by offering wayfinding services and event information.
- Acted as a game ambassador, ensuring guests felt welcomed and informed.
- Assisted with ticketing issues to enhance the overall visitor experience.
General Operative
ByBox Field Support
Coventry
09.2016 - 06.2020
- Receiving and Processing Shipments.
- Unloading deliveries, checking for damages, and verifying the quantities of goods received against invoices or packing lists.
- Labelling and organising items within the warehouse.
- Picking and Packing Orders: Locating items in the warehouse according to customer orders or dispatch requirements.
- Safely and efficiently packing goods for shipping, ensuring proper packaging to avoid damage during transport.
- Stock Control and Inventory Management: Conducting regular stock checks to monitor inventory levels.
- Maintaining accurate records of goods received and dispatched using warehouse management systems (WMS).
- Reporting discrepancies between stock levels and records to supervisors.
- Keeping the warehouse clean, organised, and safe in accordance with health and safety regulations.
General Operative
Encore Personnel Services Ltd
Northampton
11.2015 - 09.2016
- Picking and packing orders.
- Stock Control and Inventory Management.
- Dispatch and Shipping.
- Operating Equipment.
Education
Principles of Health and Social Care - SFJ Awards Level 3 - Diploma
Beacon Education Partnership
09.2024
Healthcare - Highfield Level 3 -Diploma in Adult Care (RQF)
PIER Training
02.2023
Business Administration - Foundation degree
Baptist University
07.2014
General Art - GCSE
Anglican Secondary school
08.2002
Skills
- Care plans
- Medication administration
- PMVA - Physical intervention Trained
- Oliver McGowan Training on Autism and Learning Disability ( Part 1 & 2)
- Computer skills
- NAPPI 1 & 2 - Physical intervention Trained
- Assisted living
- Dementia care
- First Aid trained
- Home care
- Care experience
- Neurodivergence Awareness
- Documentation
- Active listening
- Autism support
- Boundary setting
Certification
- Care Certificate, Present
- Full UK driver's license - Manual, 2017-10-01
- With a Business insurance, Present
- Oliver McGowan Training on Autism and Learning Disability ( Part 1 & 2)
- Level 3- Diploma in Adult care (RQF)
- Level 3 - Diploma in Principles of Health and Social care
Languages
English
Willing To Relocate
Coventry, Warwickshire
Personal Information
Availability: Coventry - Warwickshire
Timeline
Advanced Support Worker
Millenium Care Services
02.2023 - Current
Wayfinder Volunteer - MK Don Stadium
UEFA Women's EURO 2022
07.2022
Games Ambassador Volunteer
Birmingham Commonwealth Games 2022
07.2022 - 08.2022
Ticket Access Controller Volunteer - Wembley Stadium
UEFA Men's EURO 2020
06.2021 - 07.2021
City Host Volunteer
Coventry City of Culture 2021
05.2021 - 05.2022
Volunteer Befriender
Good Neighbours Coventry
01.2020 - 12.2024
Advanced Support Worker
Senad Group Limited
02.2019 - Current
General Operative
ByBox Field Support
09.2016 - 06.2020
General Operative
Encore Personnel Services Ltd
11.2015 - 09.2016
Principles of Health and Social Care - SFJ Awards Level 3 - Diploma
Beacon Education Partnership
Healthcare - Highfield Level 3 -Diploma in Adult Care (RQF)
PIER Training
Business Administration - Foundation degree
Baptist University
General Art - GCSE
Anglican Secondary school