Francoise Mathieu-George
Wanstead,City of London
Summary
Friendly and approachable individual with excellent communication skills. Build relationships easily and encourage participation in group settings. Proactive and engaging mediator with practical health and safety knowledge. Take on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality services and consistent results.
Overview
17
17
years of professional experience
6049
6049
years of post-secondary education
Work History
Private nanny
Self employed
London, Redbridge
06.2024 - Current
- Ensured child safety by monitoring their activities and whereabouts at all times.
- Prepared nutritious meals for improved health.
- Fostered a nurturing environment with engaging, age-appropriate activities.
- Provided first aid treatment to minor injuries, ensuring quick recovery.
- Managed children's schedules to ensure timely attendance at school and extracurricular activities.
- Maintained cleanliness of children's areas for a healthy living environment.
- Promoted good behaviour through positive reinforcement strategies.
- Organised play dates for social development.
- Developed strong rapport with the children, fostering a trusting relationship.
- Supported childhood development with educational games and outdoor activities.
- Managed challenging behaviours calmly, promoting emotional maturity in children.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
- Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
Childminder
Fran's Friends Ltd- (own company)
London, Redbridge
01.2020 - 05.2024
- Managed conflict resolution effectively amongst staff members encouraging a harmonious work environment.
- Evaluated staff performance periodically, fostering professional development and growth within the team.
- Incorporate cultural awareness into daily activities to foster diversity appreciation.
- Maintained an open line of communication with parents for better child care coordination.
- Ensured child safety by supervising activities and providing a clean environment.
- Improved children's social skills through group play and interaction.
- Advised parents on how to manage disruptive or unsocial behaviours at home.
- Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
- Prepared daily lessons to cover specific topics supporting children's educational, physical and social development.
- Upheld reliable routines to minimise children's stress and anxiety.
- Role-modelled desired behaviours, habits and actions.
- Disciplined children appropriately, upholding established rules of behaviour.
- Developed positive, trusting relationships with groups of young children.
Customer service representative (Summer/Weekends)
Repifix Limited
London, City of London
08.2021 - 09.2022
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Collaborated with sales team to maximise product visibility and sales.
- Trained new hires for improved productivity and efficiency on-site.
- Assisted customers in making informed decisions by providing detailed services.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Registered childminder
Self employed
London, Redbridge
08.2017 - 12.2019
- Ensured child safety by implementing strict supervision routines and strategies.
- Fostered a nurturing environment for children's emotional and social development.
- Collaborated with parents to understand and cater to individual child needs.
- Cultivated positive relationships with families, resulting in long-term contracts.
- Developed engaging activities for children's cognitive growth through play-based learning methods.
- Managed dietary requirements for each child, leading to improved overall health.
- Maintained clean and safe premises following rigorous hygiene standards, reducing risk of illness and injury.
- Arranged stimulating resources promoting imaginative play enhancing creativity skills.
- Administered first aid promptly during emergencies, minimising injury complications.
- Provided consistent daily routine establishing structure in the home setting.
- Supported toilet training efforts facilitating successful transition from nappies.
- Prepared nutritious meals catering to various dietary restrictions boosting healthy eating habits.
- Supervised numerous children of varying ages, consistently promoting safe, developmentally appropriate childcare practices.
Learning support assistant
Aldersbrook Primary School
London, Redbridge
09.2014 - 06.2017
- Improved student engagement by providing one-on-one support and guidance.
- Developed tailored learning plans for individualised student progression.
- Enhanced classroom environment with creative teaching methods.
- Provided behavioural management strategies to maintain disciplined atmosphere.
- Adapted teaching approach according to students' unique needs, achieving better comprehension.
- Supported children with special educational needs, promoting inclusivity within the school environment.
- Liaised with parents at parent-teacher meetings, communicated effectively about pupil progress.
- Communicated with parents and caregivers to report on student progress and challenges.
- Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
- Acted as superb role model, consistently promoting school mission and values.
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
Teaching Assistant
Manorfield Primary School
London
09.2010 - 09.2013
- Improved student engagement by utilising interactive learning techniques.
- Assisted in lesson planning for effective curriculum delivery.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Led small group sessions for enhanced focus on challenging topics.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
Nursery Assistant
Parklanes Wykeham Primary School
07.2007 - 07.2010
- While working as a team I had to be flexible in both my thinking and working learning how to prioritise my work; especially when it involved safeguarding a child in my care.
- Promoted a safe and stimulating environment by managing nursery resources effectively.
- Enhanced children's social skills through organising group activities.
- Fostered positive relationships with parents for better understanding of child's needs.
- Provided care for children, ensuring their well-being at all times.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Assisted in meal preparation for nourishing the children properly.
- Observed children's behaviours, providing important insights into their development stages.
- Created engaging play scenarios to encourage imaginative thinking amongst children.
- Facilitated outdoor activities, promoting physical health among youngsters.
- Encouraged children to safely explore surroundings, promoting curiosity and experimentation.
- Communicated daily observations with guardians, maintaining detailed development records.
- Disciplined children appropriately, upholding established rules of behaviour.
WAITRESS (COMPASS AGENCY)
WEST HAM FOOTBALL GROUND
01.2009 - 01.2010
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Maintained clean and organised dining area for customer comfort.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Polished glasses and cutlery to pristine standards.
Waitress- London Eye
Admiral Agency
09.2007 - 09.2008
- I learned to be flexible while working at different venues, such as Battersea Park, Various Marquees and the London Eye.
- Improved customer satisfaction by providing efficient and friendly service.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Greeted and escorted guests to tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Early Learning Support (ELS trained) - Childcare
Mile End
LondonPhonics trained - Childcare
Professional Development Centre
LondonBehaviour Support trained - Childcare
Parklanes Wykeham Primary School
EssexNVQ 3 Child Development - Childcare
Adult College of
Essex 09.2007 - 07.2009
NVQ 2 Child Development - Childcare
Barking and
Essex 08.2007 - 07.2009
NVQ 1 Child Development - Childcare
Dagenham
Essex 07.2007 - 07.2009
A'Levels Sociology, Psychology and Textiles - Sixth Form
St Angela's Ursuline Convent
London 09.2006 - 06.2007
GCSE's Maths, English, Science, Religious Eduation, GNVQ/ICT, Textiles, Art and General Studies - Secondary school
St Angela's Ursuline Convent
London 09.2001 - 06.2006
Skills
- Team player
- Work well independently
- Company director
- Excellent communication skills
- Punctual and reliable
- Good Customer Service
- Hardworking
- Mental health awareness
- Thrive on challenges
- Patient care
- Listening and feedback
- Patience and empathy
- Safeguarding practices
- Efficient organisation
Timeline
Private nanny
Self employed
06.2024 - Current
Customer service representative (Summer/Weekends)
Repifix Limited
08.2021 - 09.2022
Childminder
Fran's Friends Ltd- (own company)
01.2020 - 05.2024
Registered childminder
Self employed
08.2017 - 12.2019
Learning support assistant
Aldersbrook Primary School
09.2014 - 06.2017
Teaching Assistant
Manorfield Primary School
09.2010 - 09.2013
WAITRESS (COMPASS AGENCY)
WEST HAM FOOTBALL GROUND
01.2009 - 01.2010
NVQ 3 Child Development - Childcare
Adult College of
09.2007 - 07.2009
Waitress- London Eye
Admiral Agency
09.2007 - 09.2008
NVQ 2 Child Development - Childcare
Barking and
08.2007 - 07.2009
NVQ 1 Child Development - Childcare
Dagenham
07.2007 - 07.2009
Nursery Assistant
Parklanes Wykeham Primary School
07.2007 - 07.2010
A'Levels Sociology, Psychology and Textiles - Sixth Form
St Angela's Ursuline Convent
09.2006 - 06.2007
GCSE's Maths, English, Science, Religious Eduation, GNVQ/ICT, Textiles, Art and General Studies - Secondary school
St Angela's Ursuline Convent
09.2001 - 06.2006
Early Learning Support (ELS trained) - Childcare
Mile End
Phonics trained - Childcare
Professional Development Centre
Behaviour Support trained - Childcare
Parklanes Wykeham Primary School
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