Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work history
Customer service advisor
Day Lewis Plc
LONDON, CITY OF LONDON
09.2019 - 10.2023
Logged call details and customer information in secure systems, improving data collection measures
Handled high call volumes with accuracy and efficiency for optimum productivity
Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction
Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Answered 60+ telephone calls per day with professionalism.
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Managed high-volume customer queries simultaneously through effective multitasking.
Registered and updated accurate customer information on database.
Call centre service agent
Day Lewis Plc
LONDON, City of London
08.2014 - 09.2019
Engaged clients with sales opportunities to secure valuable transactions.
Maintained client databases with updated customer information and current service plan agreements.
Recorded customer information and interactions.
Created timely follow-up alerts for increased sales conversions and completions.
Processed orders quickly, providing customers with accurate order information.
Answered customer enquiries with excellent customer service skills.
Established positive customer rapport using multiple communication channels.
Handled high call volumes with accuracy and efficiency for optimum productivity.
Telesales Representative
NCP Ltd
Manchester
01.2014 - 08.2014
Worked cohesively within a team environment
Handled inbound telephone calls from interested customers
Maintained and recorded customer information in database
Trained new hires and led team of 10 telemarketers
Attended regular product training to enhance customer advice.
Inbound call centre agent
NEXT DIRECTORY
Leicester, Leicestershire
05.2011 - 12.2013
Emailed customers comprehensive service information, contracts and after-care support packages.
Ordered prompt product dispatch to meet business delivery timeframes.
Established positive customer rapport using multiple communication channels.
Promoted current services and offers using expert product knowledge.
Recorded customer information and interactions.
Coordinated in-person visits with sales representatives to progress customer engagement.
Monitored market trends to remain ahead of competitor activity.
Anticipated clients' commercial needs and made appropriate recommendations.
Inbound call centre agent
READERS DIGEST
LEICESTER, Leicestershire
05.2008 - 04.2011
Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Maintained accurate knowledge of current services to provide informative customer advice.
Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
Handled high call volumes with accuracy and efficiency for optimum productivity.
Acted as first point of contact for customer issues and queries.
Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
Navigated internal computer database for smooth client interactions.
Delivered exceptional after-sales customer care to promote customer loyalty.
Education
Bachelor of Science - Sports Science
Loughborough University
Loughborough
08/2006 - 07/2008
Certificate of Higher Education - SPORTS SCIENCE
Loughborough College
Loughborough
09/2004 - 08/2006
GCSEs -
New College Leicester
Leicester
09/2001 - 07/2003
Skills
Customer communications
Inbound call handling
Customer rapport building
Resolving issues
Personable telephone manner
SOFTWARE/SYSTEM SKILLS
Microsoft Office - Word, Excel, PowerPoint, Access, Outlook
Queue management
Record maintenance
Data verification procedures
Customer experience
Transaction processing
Payment processing
Data confidentiality
Dispute resolution
Interests
Voluntary work with Charitable Organisations Counselling Travelling Cycling