Franciszek Fijalkowski
Brentford
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Operations associate
Gopuff
London
2024.09 - 2025.02
- Oversaw the accurate tracking and management of inventory, ensuring all items were adequately stocked and available for prompt delivery. This involved conducting regular inventory audits, optimizing stock levels, and coordinating with suppliers to timely restock items.
- Ensured the swift and accurate preparation and dispatch of up to 150 daily customer orders. This included managing the packing process, overseeing the dispatch team, and ensuring that all orders met Gopuff’s standards for speed and accuracy.
- Maintained strict adherence to safety and regulatory standards in warehouse operations. Ensured all operations complied with health and safety regulations, conducted regular safety drills, and maintained a clean and organized work environment to prevent accidents.
Business Tester
PZU Group
Warsaw, Poland
2022.07 - 2024.08
- Conducted manual testing for web applications, ensuring all digital products met quality standards.
- Collaborated closely with development teams within an Agile framework to identify and rectify defects.
Intern
Ministery of Technology and Development
Warsaw, Poland
2021.07 - 2021.08
- Provided comprehensive helpdesk services, addressing and resolving a wide range of technical queries and issues to support organizational IT needs.
- Prepared new computer systems and configured hardware for use, including installing software and setting up user accounts, aligning with company standards and security protocols, administered user accounts, handling setups, modifications, and troubleshooting.
Waiter
Beijing Restaurant
Warsaw
2019.07 - 2020.04
- Provided high-quality service in a busy restaurant environment, ensuring customer satisfaction.
- Managed table setups and was responsible for taking orders, serving food, and processing payments.
- Helped in maintaining the cleanliness and orderliness of the dining area, improving the overall dining experience.
Education
Bachelor's degree - Computer science
Uczelnia Techniczno Handlowa im. Heleny Chodkowskiej
Warsaw, Poland 2020.10 - 2024.06
Skills
- Customer Service Excellence
- Inventory Management
- Technical Support and IT Helpdesk
- Proficient in MS Office and IT Configuration
- Strong Interpersonal and Communication Skills
- Team Collaboration
Languages
English
Proficient (C2)
Polish
Native
Timeline
Operations associate
Gopuff
2024.09 - 2025.02
Business Tester
PZU Group
2022.07 - 2024.08
Intern
Ministery of Technology and Development
2021.07 - 2021.08
Bachelor's degree - Computer science
Uczelnia Techniczno Handlowa im. Heleny Chodkowskiej
2020.10 - 2024.06
Waiter
Beijing Restaurant
2019.07 - 2020.04