Summary
Overview
Work History
Education
Skills
CORE PHILOSOPHY
PERSONAL ATTRIBUTES
SELECTED LEADERSHIP QUALIFICATIONS
Timeline
Generic

Francis Bayley

Executive Programme Director, Strategy, Advisory And Technologist

Summary

A distinguished career spanning over three decades dedicated to ideating, conceptualizing, and delivering complex business and technology transformation programs at scale. Expertise in collaborating with top-tier enterprises and mid-market clients, particularly within the health and life sciences sector, while also contributing to diverse industries such as public sector, energy, telecommunications, automotive, and utilities. Proven success in achieving industry firsts through innovative systems integration and human-centric change, driving significant advancements across various domains including R&D, finance, and supply chain management. A charismatic leader and trusted advisor, adept at nurturing long-term client relationships and orchestrating successful outcomes through strategic negotiation and consultative methodologies.

Overview

29
29
years of professional experience

Work History

Market Segment Client Executive Leader, Health Sciences & Wellness

Ernst & Young
08.2022 - 04.2025
  • Leading the key accounts and client services team and developing the Health Sciences & Wellness (HSW) strategy alongside the HSW Market Segment Leader and Managing Partner and the Board comprised of Field of Play Leaders and all of EY Service Line Leaders to develop, define, refine, execute and iterate the revenue and growth strategy; a key contributing member of the Market Segment board in providing expert advice and evidence/ inputs to the global leadership of the Life Sciences and Health practices in creating the sales culture, sales / go-to-market plan including Brand Marketing and Communications oversight to improve EY's overall external credentials and investments in sponsorships, alliances and industry partnerships which included responsibility for Sector ‘forward planning', developing the agenda for key internal and external industry events, architecting EY position in responding to industry trends, changing regulations and emerging technologies.
  • In an active client facing capacity I served as the Global Client Executive for the Department of Health and Social Care (DHSC) and the overall growth strategy for the Health Market. I was also the acting European Client Service Partner for CSL Behring working closely with the HQ team in Australia and the US Market. In parallel I was also acting as Client Service Partner with strategic oversight for Convatec.
  • In a further extension of my role, I also provided day to day sales support and leadership to EY's Mid-Market, Private and PE Health, MedTech and Life Sciences clients sales and business development teams with a strategic remit to identify potential growth accounts with multiple service line potential and with a technology transformation focus
  • Conducted in-depth market research to identify trends, opportunities, and potential threats for strategic planning purposes including continuous monitoring and subsequent mapping out of emerging markets including of industry trends such as 'Longevity' to identify and build next generation services capabilities including WhitePapers, initial Business Case and Investment scenarios.

Snr. Director, Life Sciences European New Markets

Infosys
07.2019 - 05.2022
  • In one of only two globally designated as strategic to the acceleration of critical growth through market expansion roles I led the overall markets engagement in creating new footprint in Infosys' Life and Health Sciences EMEA region comprising initial market entry services engagements in Sweden, Finland, Belgium as well as increasing Infosys technology nd consulting transformational capabilities into existing clients; essentially extending the value chain proposition.
  • Crucially this ‘Tip of the Spear' role had oversight for bringing all service lines and sub-entities of the Infosys group onto a single pane of glass to gameplan the entirety of the service offerings playbook (application development, system integration, advisory and domain consulting, security, cloud, engineering, data and analytics, L&D, proprietary and external platforms, alliances, and partnerships.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth to Infosys professionals focussed on developing their careers along this axis.

Global Client Partner/ Managing Director

Infosys
12.2014 - 06.2019
  • I was hired by then then EVP and Global Head of Life Sciences into the role of Managing Director for an Infosys 'Top 25' marquee Life Sciences client HQ'd in the UK. In this P&L owner role with oversight and accountability for all Infosys Service Lines I delivered YoY growth including oversight for several outcome-orientated business transformation programmes across the client's applications landscape from systems rationalisation, M&A/ divestiture, ERP evolution across the client's Finance, Operations (supply chain), Clinical and Quality, Regulatory and Shared Services landscapes.
  • Critical to the success of this role was the ability to successfully evolve the client relationship context from a legacy outsourcing and applications support revenue with limited relevance to AZ into to a digital and transformation centric strategic partner focussed on creating longer-term sustainability and value. Through my efforts I achieved the expansion of the Infosys footprint into significant areas of the client's strategic transformation programs including with multiple awards of business based on impeccable service delivery capabilities. In this managing client partner role I resolved long-standing commercial and contractual challenges whilst developing new engagement models that were 'win-win' under a renewed modular and more commercially attractive/ MSA allowing for reduced OpEx spend whilst reinvesting strategically back into the client's CapEx spend areas with a net-net streamlined ease of doing business under enhanced KPI's/SLO's, commercially optimisted incentive structures .
  • Provided expert guidance on product offerings, helping clients to make informed decisions based on their unique needs.
  • Delivered high-impact presentations to key decision-makers, demonstrating a deep understanding of clients'' business objectives and showcasing the company''s ability to meet those needs effectively.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
  • Developed strategic partnerships for increased market reach, collaborating closely with cross-functional teams.

Global Account Executive, HP Western Region

Hewlett Packard Enterprise Services, HPES
07.2012 - 11.2014
  • Led a $150m+ outsourcing sales engagement and subsequently became the global account executive (commercial and client requirement). In this role I spearheaded a ‘OneHP' integrated group account structure and successfully drove the account programme execution through the development and delivery of smart, innovative, and differentiated value-led projects aligned to client's core, strategic initiatives; harnessing pan-HP portfolio of offerings which resulted in separate client entity multi-year program designa and delivery.
  • Conducted regular business reviews with clients to assess performance, identify areas of improvement, and explore growth opportunities.
  • Led cross-functional teams to develop customized solutions for a complex global client conglomerate
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Strategic Business Development Executive and Programme Director, HP Enterprise Services EMEA

Hewlett Packard Ltd
07.2010 - 06.2012
  • Pan-HP business group, cross-industry role targeted with developing industry-leading pipeline to support the sales growth strategy for EMEA business development through the accelerated development of the ‘Top 20' next generation mega deal pursuits developing industry best practice CxO engagements; bringing repeatable and leveraged cross-selling approaches to shape and influence client, advisor/ intermediary preference for HP.

Strategic Sales EMEA, HP Enterprise Services

Hewlett Packard Ltd
03.2007 - 06.2010
  • Project Director/ Sales Executive responsible for complex services engagements requirements and solution shaping and commercially attractive winning proposals with oversight for due diligence, transition and service design and handover including commercial negotiations, deliverables and obligations to achieve multiyear strategic partnering with global corporations within life sciences, public sector and regulated industries.
  • In this role was successful in the award of several multi-year services contracts (a combination of new logo, existing ‘corporate account' renewals through both sole sourced and competitive tender processes with total contract engagements between $100m to $1.2bn USD.

Various - Global Technology Services

IBM United Kingdom Ltd.
04.1996 - 02.2007
  • Client Solution Executive: I had the responsibility for end to end successful outcome for all add-on services in negotiating one-of-a-kind complex business transactions; leading professional services engagements and developing implementable programme solutions to solve complex business problems through IBM's technology capabilities across all of IBM's lines of business with specific success criteria of revenue, profitability, and client satisfaction. Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Various Management roles in Global/ Regional scope: programme office set up and transition; Account Start-Up, Service Delivery organisation onboarding including TUPE, Due Diligence, Mobilisation into Transition and Transformation including Governance and Communications build and run, Special and Inflight Projects integration, and Programmes Management for UK based global clients with industry focus on Health, Life Sciences and Public Sector. Responsible owner for Global Program Management System and Business Process Owner, Tools & Information Strategy, Commercial Risk, Issues & Disputes
  • Commercial Operations Manager: Responsible for commercial portfolio & contract management for new SO business Projects including opportunity. Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.

Education

Degree BA Hons. - Modern European Studies

01.1993

Skills

  • Programme executive leadership: experienced in global/multi-national, multi-vendor complex programs
  • Fiscal management: Expertise in business case creation/ modelling, financial planning, governance, controls
  • Negotiation: Experienced strategic commercial negotiator with a ‘win/ win’ outcome and sustainable relations
  • Analytically minded: Astute, lateral problem solver, “3rd Box” and Design Thinker, Insights and Data Driven
  • Technologist: Expertise across complete technology spectrum towards investments in AI, ML, DX
  • Change Agent: Experienced in building e2e stakeholder engagement in driving purpose-led business change
  • Proficient in written and spoken German and French

CORE PHILOSOPHY

  • Leadership: Through clarity of purpose, vision and integrity: role model (‘set the standard, hold the standard')
  • People Development: Through inclusivity, diversity, building proximity in geographically distributed virtual teams
  • Coaching: Through accountability (coach-coachee/ mentor-mentee) to maximise individual's impact and value
  • Brand: Through advocacy ‘Trusted Advisor', personal brand authenticity and with maniacal client centricity
  • Focus: Through goal-obsession, relentless pursuit of outcomes; self-learning (‘the process and the journey').

PERSONAL ATTRIBUTES

  • Sustained work output, system orientated, planning mind set and exclusively time and target driven mentality
  • Genuine ‘people person' investing time to actively build new relationship networks working across boundaries
  • Flexible and initiative-taking about self-reinvention; constantly refining skills, fail-fast and prototyping ideas
  • Adaptability equipped to thrive in uncertainty, assertively manage change dynamics and keep positive momentum

SELECTED LEADERSHIP QUALIFICATIONS

  • Ernst & Young: Sales & Pursuit Excellence, Artificial Intelligence Regulation and Ethics
  • Infosys: Design-Thinking, Stanford D-School, Leadership Development, AGILE Coaching
  • Hewlett Packard: Sales Excellence and Leadership program
  • IBM: Consultative Selling (IBM Sales School); Advanced Negotiations (Level III - Huthwaite); Advanced Programme Management in multi-national, multi-discipline projects; Business Operations Leadership Development program (Commercial, Contractual, Finance & Legal)

Timeline

Market Segment Client Executive Leader, Health Sciences & Wellness

Ernst & Young
08.2022 - 04.2025

Snr. Director, Life Sciences European New Markets

Infosys
07.2019 - 05.2022

Global Client Partner/ Managing Director

Infosys
12.2014 - 06.2019

Global Account Executive, HP Western Region

Hewlett Packard Enterprise Services, HPES
07.2012 - 11.2014

Strategic Business Development Executive and Programme Director, HP Enterprise Services EMEA

Hewlett Packard Ltd
07.2010 - 06.2012

Strategic Sales EMEA, HP Enterprise Services

Hewlett Packard Ltd
03.2007 - 06.2010

Various - Global Technology Services

IBM United Kingdom Ltd.
04.1996 - 02.2007

Degree BA Hons. - Modern European Studies

Similar Profiles

CREATE PROFILE
Francis BayleyExecutive Programme Director, Strategy, Advisory And Technologist