FRANCISE NDHLOVU

Key skills learned:

• Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
• Negotiated best-possible prices for maximised profit levels.
• Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
• Handled high-volume telesales enquiries within call-time targets.
• Crafted compelling pitches for securing high-value deals with clients.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Understood customer needs to craft exceptional sales journeys.
• Maintained top bracket sales bonus for over 4 months
• Speaking to over 200 customers per day with 80% conversion rate on answered calls

Key skills learned:

• Effective communication and active listening
• Financial assessment and budgeting
• Problem-solving and conflict resolution
• Attention to detail and accuracy in underwriting
• Handling customer complaints with empathy and professionalism
• Responsibilities
• Engaging with customers on a daily basis to help them budget and manage their loans
• Assessing customers' financial situations to determine loan eligibility and responsible lending
• Providing exceptional customer service and resolving inquiries and issues promptly
• Handling customer complaints via email, telephone, and post with a focus on customer satisfaction
• Working collaboratively with team members to achieve departmental goals

Key skills learned:

• Estimated values using approved formulas and outlined calculations.
• Maintained high levels of accuracy whilst reviewing and validating claims documentation.
• Exceptional communication and coordination skills
• Attention to detail and accuracy in assessing property damage
• Problem-solving and decision-making in validating insurance coverage
• Building and maintaining relationships with contractors, insurance companies, and customers
• Responsibilities
• Assisting customers with their insurance claims and providing support throughout the process
• Arranging for surveyors to assess property damage and obtaining cost estimates for repairs
• Reviewing survey reports and validating insurance coverage for the necessary restoration work
• Effectively coordinating with contractors, providing them with the scope of work, and ensuring timely completion of restoration projects
• Acting as the main point of contact for builders, insurance companies, and customers, ensuring clear and efficient communication
• Ensuring customer satisfaction by addressing any concerns or issues and following up on completed projects
• Managing billing processes and ensuring timely payment from insurance companies

Key skills learned:

• Front of House and Back of House
• Health and safety, Fire Safety, and First Aid Training
• Covid-19 Health and safety training
• Responsibilities
• Customer service, Cooking, and Waitering
• Working on the tills and Cashing up
• Training new starters
• Stock count and audit

Key skills learned:

• Interacting with a diverse group of people
• Customer satisfaction
• Alertness and Due Diligence
• Working under pressure
• Responsibilities
• Customer service
• Working on the tills
• Gamble awareness (making sure people are having fun and not gambling irresponsibly)
• ID checking
• Criminal awareness

Key skills learned:

• Monitored and reported suspicious activity to security officer to avoid theft.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Patience and understanding
• Accounting, Admin, and Invoicing
• Managing a Team, including Delegation
• Responsibilities
• Customer service, Shop dressing, and Product placement and replenishing
• Working on the tills and Cashing up
• Training new personnel
• Admin and Payroll
• Stock count, Audit, and Ordering stock
• Managed the shop on Sundays
• Processed returned or exchanged items and provided refunds to customers.