Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francisco De Oliveira

London

Summary

Experienced Deputy Hotel, restaurant and bar manager with in-depth knowledge on sales strategies, scheduling, recruiting and time management abilities. Gifted with great communication skills and constantly team player. Reliable in exceeding expectations for quality, safety and efficiency.

Overview

12
12
years of professional experience

Work History

Deputy Manager/Restaurant Manager

Premier Inn
London
09.2010 - 08.2022
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
  • Led by example in delivering first-class service, uplifting overall team performance in costumer satisfaction.
  • Coached and monitored junior staff, developing confidence and competence for improved service delivery.
  • Maintained strict security standards to protect guests, staff and property.
  • arranged team rota's to meet operation needs within staffing budgets.
  • Liaised with employees to determine complaints and satisfaction levels and addressed reported problems to keep staff motivated.
  • Keep Hotel with compliance with liquor laws, health and safety requirements

Education

City & Guilds
London UK
04-2018

Skills

  • Ability to train & Develop new staff
  • Team Motivator
  • Quick decision making
  • Supervision and leadership
  • Calm Under Pressure
  • Friendly, with Positive Mental Attitude towards conflict resolution

Languages

Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1

Timeline

Deputy Manager/Restaurant Manager

Premier Inn
09.2010 - 08.2022

City & Guilds

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Francisco De Oliveira