Franciscamary Okonkwo

Manage time and resources effectively to meet customer deadlines and requirements.

Manages Engineers, Field Specialists and Field Operators, for existing and upcoming jobs in

the short to tactical term (weekly to 3months)

Mobilize Employees to different job sites.

Manages resources to ensure correct profiles are assigned for each confirmed job in a timely

and efficient manner.

Reviews activity forecasts and competency requirements for upcoming activity, and ensures sufficient resources are available to meet the generic job plan and forecast.

Coordinates the WPPKOP in the Geo Unit and ensures the full implementation, adoption, and effectiveness of the processes to support the business and drive the associated metrics.

Manages Employees on planning, assigning, and deploying PSD Direct Staff and Contractors.

Manages Human Resources and identifies employees that are under and over utilized and manages the workforce utilization.

Initiate project execution and monitor performance of other

departments

Liaise with Internal Sales, Procurement, Planning, Manufacturing and Quality as necessary to ensure that the project progress is maintained. Assist, support and control title transfers, shipments and other logistics.

Conduct research into defining customer requirements within the industry's standards and specifications.

Responsible for specific

customer accounts, whilst promoting a productive working relationship with customers.

Supervise and inspect the installation, modification, testing and operation of electrical, electronic systems and equipment.

Manage time and resources effectively to meet customer deadlines and requirements.

Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.

Researched and identified potential new suppliers to increase vendor base.

Established relationships with vendors and suppliers to streamline procurement operations.

Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.

Answered multi-line phone system, routing calls, delivering messages to direct, indirect staff , clients and guests.

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Scheduled employees for trainings on how to effectively manage clients with health disabilities.

Organized and supervised staff meetings to ensure that efficiency is achieved in the company at all times.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for employees

Data collection of merchandise, sales, and inventory management.

Collected customer feedback and made process changes to exceed customer satisfaction goals 96%.

Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.

Counseling ,assistance and service provision to customers and clients, paying attention to special needs or wants.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Updated account information to maintain good customer records.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor and management team.