Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FRANCISCA UKOH

Kitchener

Summary

Dedicated Microsoft 365 Support Engineer with 6 years of experience providing top-tier technical assistance and solutions to optimize clients' Microsoft 365 environments. Proficient in diagnosing and resolving complex issues across various Microsoft 365 applications and services, including Exchange Online, SharePoint, Teams, and OneDrive. Adept at implementing and managing security protocols, ensuring data integrity, and enhancing system performance with Intune and Microsoft Defender. Known for exceptional communication skills and a customer-centric approach to problem-solving, delivering superior support and fostering positive client relationships. Committed to staying abreast of emerging technologies and best practices to continuously improve service delivery and exceed client expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Support

Upwork (Freelance office 365)
04.2021 - Current
  • Microsoft Office 365 Deployment and Administration
  • Deployment of Microsoft Azure Information Protection
  • Microsoft SharePoint Online Deployment and Administration
  • Microsoft Exchange Online Support and Administration
  • Microsoft Security and Compliance Administration
  • Provide technical support and troubleshooting assistance for Office 365 applications and services.
  • Assist users with setup, configuration, and maintenance of Office 365 accounts and subscriptions.
  • Diagnose and resolve issues related to email delivery, SharePoint document management, Teams collaboration, and other Office 365 functionalities.
  • Collaborate with internal teams to implement Office 365 security best practices and ensure data integrity and compliance.

TECH LEAD

TexExpert
02.2020 - 04.2021
  • Microsoft Office 365 Deployment and Administration.
  • Manage a Team of 15 front line engineers and drive performance for the POD.
  • Attend to Escalated Cases and recommend solutions to cases.
  • Microsoft SharePoint Online Deployment and Administration.

TECHNICAL SUPPORT ENGINEER

TekExpert
05.2019 - 02.2020
  • Microsoft Office 365 Deployment and Administration
  • Deployment of Microsoft Azure Information Protection
  • Microsoft SharePoint Online Deployment and Administration
  • Microsoft Exchange Online Support and Administration
  • Microsoft Security and Compliance Administration
  • Microsoft Office 365 Migration (Hybrid Migration, Migration from Gmail, Yahoo mail, Hotmail to Microsoft Office 365).
  • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment.
  • Managing Identities in Microsoft Azure Active Directory
  • Synchronization of Documents between SharePoint Online, OneDrive for Business, Local PCs, and Personal OneDrive.
  • SharePoint Online environment.
  • Managing SharePoint Online Site Collections, Sites, Subsites, Pages, Webparts, and User Access.

IT ENGINEER

Avantgarde Management Services
05.2016 - 11.2018
  • Installed and configured computer hardware operating systems and applications.
  • Monitored and maintained computer systems and network.
  • Troubleshooted systems and network problems, diagnosed and solved hardware or software faults.
  • Provided support, including procedural documentation and relevant reports.
  • Supported the roll-out of new applications.
  • Took staff or clients through a series of actions, to help set up systems and resolve issues.
  • Installed/Configured Windows Server 2008 R2, AD, DNS & DHCP, SharePoint server.
  • Configured server virtualization, VMware workstation, and HYPER-V.

IT SUPPORT

Transaction Payment Solutions
01.2015 - 02.2016
  • Managed and Monitored Terminal activities on CTMS.
  • Scheduled system maintenance and upgrade.
  • Installed new applications to terminals.
  • Resolved terminal issues at merchant locations.
  • Resolved general system issues.
  • Monitored and configured servers.

CUSTOMER SERVICE REPRESENTATIVE

MTN
08.2014 - 12.2015
  • Resolved customer enquiries and, troubleshooting/escalating customer issues to MTN.
  • Attended to service/network related issues.
  • Provided Backup for customer data.

Education

MIT. Information Technology -

University of Lagos
01.2020

B.Sc. Computer Science -

Babcock University
01.2014

Skills

  • OneDrive
  • Active Directory
  • Microsoft O365
  • Sharepoint
  • Troubleshooting
  • Customer handling
  • Resolution & Escalation
  • Understanding source code
  • Help Desk Support

Certification

  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft 365 Identity and Services
  • Microsoft 365 Security Administration

Timeline

Technical Support

Upwork (Freelance office 365)
04.2021 - Current

TECH LEAD

TexExpert
02.2020 - 04.2021

TECHNICAL SUPPORT ENGINEER

TekExpert
05.2019 - 02.2020

IT ENGINEER

Avantgarde Management Services
05.2016 - 11.2018

IT SUPPORT

Transaction Payment Solutions
01.2015 - 02.2016

CUSTOMER SERVICE REPRESENTATIVE

MTN
08.2014 - 12.2015

MIT. Information Technology -

University of Lagos

B.Sc. Computer Science -

Babcock University

Similar Profiles

CREATE PROFILE
FRANCISCA UKOH