Francisca Stan
Cambridge,Cambridgeshire
Summary
A highly skilled professional with a strong background in customer service, problem solving, and decision making. Demonstrates excellent communication skills, both written and verbal, to diverse audiences. Proficient in Microsoft Office 365 and possesses exceptional computer literacy. Adept at working effectively within teams to achieve common goals and excels in time management to prioritise tasks efficiently. Career goals include leveraging negotiation skills and teamwork abilities to contribute to organisational success.
Overview
5
5
years of professional experience
Work history
Visual merchandising manager
Swarovski
Cambridge
09.2019 - 04.2021
- Coordinated with sales team to spotlight key products through strategic signage, boosting customer engagement.
- Trained staff on visual merchandising techniques to elevate team performance.
- Created engaging product presentations that stimulated sales growth.
- Led in-store merchandising initiatives to enhance customer experience.
- Maintained company guidelines while developing innovative display concepts for fresh store appeal.
- Achieved consistent branding through precise coordination of visual elements across retail networks.
- Developed creative visual merchandising solutions that supported sales growth.
Former Assistant Manager
Swarovski
Cambridge
08.2018 - 08.2019
- Created positive work environment, resulting in higher employee morale.
- Delegated tasks to team members efficiently improving overall productivity.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Monitored sales performance regularly adjusting strategies as required.
- Ensured health and safety compliance, maintaining safe working environment for all staff members.
- Conducted team meetings on regular basis, promoting open communication within team.
- Minimised inventory loss for improved profit margins.
- Provided support to manager during audits, ensuring accurate reports.
- Managed daily operations to ensure smooth running of shop floor.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Handled customer complaints effectively, restoring trust in brand.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Senior sales consultant
Swarovski
Cambridge, Cambridgeshire
08.2017 - 08.2018
- Enhanced team morale through effective leadership and motivation.
- Led training sessions to improve team's selling techniques and skills.
- Managed high-value client accounts, ensuring repeat business.
- Resolved customer complaints promptly, maintaining company reputation.
- Optimised sales funnels to accelerate lead conversion rates.
- Achieved targets consistently while working under tight deadlines.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
University International Student Recruiter
Anglia Ruskin University
Cambridge, Cambridgeshire
09.2017 - 10.2019
- Travelled extensively for promotional school visits; expanded institution's reach.
- Regularly updated knowledge on education trends and policies affecting student recruitment.
- Identified potential students at career fairs, leading to larger applicant pool.
- Implemented innovative recruitment strategies to attract top talent.
- Provided comprehensive information on courses offered, facilitating informed decision-making by applicants.
- Utilised social media platforms for effective promotion of university programs.
- Cooperatively arranged open day events, contributing to increase in student registrations.
- Boosted student interest with dynamic presentations and discussions.
- Enhanced student engagement by organising interactive recruitment events.
- Represented institution at various education fairs and exhibitions; enhanced visibility in competitive market.
Administration receptionist
Menta-The Suffolk Enterprise Agency
Haverhill, Suffolk
05.2016 - 07.2017
- Handled customer queries via telephone and email with high level of professionalism.
- Processed incoming correspondence efficiently whilst maintaining confidentiality.
- Worked towards maintaining positive work environment through active participation in team-building exercises.
- Worked closely with management to implement business strategies at reception level.
- Contributed to team meetings with ideas for improving guest experiences.
- Assisted in planning and execution of corporate events, fostering company spirit.
- Administered office supply inventory control to avoid shortage or surplus.
- Handled sensitive information discreetly to uphold privacy regulations.
- Directed customer calls and communicated messages to relevant team members.
- Coordinated staff calendars with up-to-date availability information.
- Created agendas for meetings, prepared materials and took detailed notes.
Education
Master of Science - International Business and Commercial Law
Anglia Ruskin University
Cambridge, CambridgeshireHonours Bachelor of Arts - English Language and Linguistics
Anglia Ruskin University
Cambridge, CambridgeshireSkills
- Excellent Customer Service Skills
- Problem Solving and Decision Making
- Negotiation
- Excellent Communication Skills, both written and verbal to different audiences
- Excellent Computer literacy, Microsoft Office 365
- Teamwork: Working Effectively with others
- Time Management: Ability to organize, prioritize tasks efficiently to meet deadlines
Affiliations
- Reading
- Interior Design and Fashion
- Cooking
Languages
English
Proficient (C2)
Spanish
Upper intermediate
French
Intermediate
Italian
Fluent
Romanian
Native
Timeline
Visual merchandising manager
Swarovski
09.2019 - 04.2021
Former Assistant Manager
Swarovski
08.2018 - 08.2019
University International Student Recruiter
Anglia Ruskin University
09.2017 - 10.2019
Senior sales consultant
Swarovski
08.2017 - 08.2018
Administration receptionist
Menta-The Suffolk Enterprise Agency
05.2016 - 07.2017
Master of Science - International Business and Commercial Law
Anglia Ruskin University
Honours Bachelor of Arts - English Language and Linguistics
Anglia Ruskin University
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