Francisca Amoako-Atta
Bristol
Summary
A well-organized, dedicated, disciplined, and self-motivated individual with the ability to learn new things. Always strive to achieve set targets. Honed with a presentable personality and good communication skills. Willingness to take any task to help achieve team goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Tally Clerk
Ghana Ports & Harbor Authority, Tema
Tema
2025.08 - 2026.01
- Accurately recorded about 85% of cargo movements and details in line with standard operating procedures.
- Checked documentation against physical cargo to ensure correct and reliable information.
- Maintained clear, timely, and accurate written records to support safe operations.
- Communicated effectively with supervisors and colleagues to support coordinated teamwork.
- Followed established policies, procedures, and instructions without deviation.
- Reported discrepancies, damages, or concerns promptly to senior staff.
- Worked safely at all times, adhering strictly to health, safety, and risk control measures.
- Demonstrated attention to detail and concentration in offices and high-pressure environments.
- Supported team members to ensure tasks were completed efficiently and on time.
- Used basic IT systems and manual records to input and update information accurately.
- Maintained confidentiality and appropriate handling of official records and documentation.
Medical Secretary
Episcopal Divine Clinic
2024.07 - 2025.07
- Provide administrative and secretarial support to doctors and clinical teams, preparing and managing correspondence.
- Schedule and manage patient appointments, clinic sessions, and procedure lists accurately and efficiently.
- Maintain, update, and retrieve patient records in line with clinic procedures and confidentiality requirements.
- Serve as th first point of contact for patients, relatives, and staff, responding to enquiries professionally and courteously.
- Prioritise tasks and workload to ensure urgent correspondence and patient requests are addressed promptly.
- Liaise with wards, laboratory staff, and external health providers to coordinate patient care.
- Prepare, proofread, and distribute clinical letters, reports, and other documentation for medical staff.
- Support clinicians by managing diaries, organising meetings, and taking accurate minutes.
- Ensure confidentiality and secure handling of all sensitive patient information at all times.
Receptionist / Supervisor
Abana Villa Hotel, Accra Ghana
Accra
2023.12 - 2024.06
- Communicated clearly with staff, management, and guests to coordinate daily operations and resolve issues promptly.
- Managed guest enquiries and complaints professionally, demonstrating empathy, active listening, and clear explanations.
- Worked collaboratively with front desk, housekeeping, and service teams to ensure continuity of service across shifts.
- Acted as a link between management and staff, ensuring instructions and feedback were shared accurately.
- Supervised and supported staff during shifts, allocating tasks according to service needs and staff capability.
- Provided guidance and on-the-job support to new staff to promote confidence and safe working practices.
- Coordinated staff rotas and delegated duties to maintain safe staffing levels and uninterrupted service delivery.
- Prioritised competing demands during busy periods to ensure guest needs were met efficiently.
- Monitored cleanliness of rooms and public areas to ensure compliance with hygiene and quality standards.
- Ensured staff adhered to workplace policies, procedures, and expected standards of conduct.
Customer Service Representative
Fair Trade Outsourcing
2022.11 - 2023.11
- Communicated clearly and professionally with customers via telephone, email, and face-to-face interactions.
- Used active listening and clear explanations to respond to enquiries and provide accurate information.
- Delivered high-quality customer service by treating all customers with courtesy, empathy, and respect.
- Maintained a calm and supportive approach when dealing with complaints or distressed customers.
- Worked collaboratively with colleagues and supervisors to ensure consistent and efficient service delivery.
- Supported team members during high-volume periods to maintain service standards.
- Managed multiple customer enquiries while maintaining accuracy and meeting service targets.
- Prioritised workload effectively to ensure timely resolution of customer requests.
- Identified customer issues and provided appropriate solutions within agreed procedures.
- Escalated complex or unresolved concerns promptly in line with organisational guidelines.
- Accurately recorded customer information, interactions, and outcomes using internal systems.
- Maintained confidentiality and handled sensitive information in line with data protection requirements.
- Demonstrated professionalism through punctuality, appropriate conduct, and adherence to company policies.
- Ensured compliance with health and safety regulations, identifying and addressing potential risks promptly.
Education
General Science
Kumasi Wesley Girls Senior High School
Tafo 2015.09 - 2018.05
BSc. - Meteorology and Climate Science
Kwame Nkrumah University of Science And Technology
Kumasi 2018.08 - 2022.09
Skills
- Effective Communication
- Teamwork
- Time Management
- Critical Thinking
- Computer Skills Meteorological Readings
LANGUAGES
English
Asante Twi
REFERENCE
To be refurbished upon request.
Affiliations
- Reading
- Watching true crime documentaries
References
References available upon request.
Timeline
Tally Clerk
Ghana Ports & Harbor Authority, Tema
2025.08 - 2026.01
Medical Secretary
Episcopal Divine Clinic
2024.07 - 2025.07
Receptionist / Supervisor
Abana Villa Hotel, Accra Ghana
2023.12 - 2024.06
Customer Service Representative
Fair Trade Outsourcing
2022.11 - 2023.11
BSc. - Meteorology and Climate Science
Kwame Nkrumah University of Science And Technology
2018.08 - 2022.09
General Science
Kumasi Wesley Girls Senior High School
2015.09 - 2018.05