Francis Udoh
London
Summary
Result-driven and Organised administrative Personnel, well versed with clerical work and skilled in managing clients, teams, operations, and project management. Experienced with word processing, data entry, and scheduling to support office needs and processes. Always motivated to achieve outstanding success through prompt communication and adapts easily to changing needs and analytically approaches diverse administrative issues.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Senior Administrative Manager
Roluck Technology Limited
Accra, Ghana
05.2021 - 12.2022
- Demonstrated exceptional problem-solving skills by quickly resolving issues that arose during daily operations, while maintaining compliance with applicable laws, regulations, policies, and procedures.
- Managed a team of administrative staff, providing guidance and oversight to maximize productivity. Reviewed financial documents such as invoices, budgets, and purchase orders, while ensuring accuracy prior to submission for approval.
- Optimized the use of technology and software to streamline administrative tasks and processes. Assisted with special projects by researching relevant information, preparing reports, and making recommendations.
- Generated daily, weekly, and monthly performance reports on key metrics for review by senior management. Answered incoming calls, responded to inquiries from customers, and directed calls appropriately
- Coordinated in-house and external conferences, achieving individualised requirements for smooth, professional events.
- Answered approximate 50+ incoming calls and emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.
Operations and Human Resource Assistance
Phillips Outsourcing Limited
11.2018 - 04.2021
- Coordinated hiring, recruitment, and training strategies to build successful operational and administrative teams. While evaluating applicant qualifications against position requirements and conducting reference checks before making hiring decisions.
- Created performance appraisal system (KPIs) that provided an accurate assessment of productivity which was used to determine monthly employee compensation, benefits, and taxes.
- Prepared and Processed payroll transactions utilizing software applications such as ZOHO, Excel, and QuickBooks.
- Led and managed administrative staff to maintain smooth daily operations, streamlining processes to improve and optimize office operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Analyzed workflows and processes, suggesting changes to drive improvement.
- Contributed to a harmonious and productive office environment by organizing workshops and seminars to build positive relationships with coworkers.
Customer Care Representative
Inagbe Grand Resorts and Leisure
Lagos, Nigeria
06.2015 - 10.2018
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately, while offering detailed advice on product and service benefits.
- Performed cashier duties, and prepared necessary forms to complete transactions including balancing and end-of-day banking.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Improved customer retention by [40]%, through service and account management.
- Offered prompt solutions to maintain customer satisfaction.
Retail Stock Assistant
Primark
Harrow on the Hill, City of London
04.2023 - Current
- Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.
- Located and retrieved requested products on shop floor and in storage areas.
- Minimised stock losses by enforcing stringent security measures.
- Assisted customers with stock enquiries by phone and email, displaying extensive product knowledge.
- Anticipated stock replenishment needs based on consumer trends to maximise product availability on shop floor.
- Assisted in accurate counting of goods to promote effective inventory management.
- Received and verified deliveries against order documentation.
- Manually condensed stock, handling products with care to maintain quality and prevent damage.
- Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
- Followed and enforced established inventory procedures, reducing errors and maintaining strict deadline management.
Administration Clerk
True Health Foundation
Victoria Island Lagos
08.2011 - 12.2014
- Sorted, organized, and bound documents with efficiency and attention to detail to support staff members with preparation for meetings presentations programs, and workshops.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Tracked metrics with Excel spreadsheets and modeled data for decision-making purposes.
- Answered approximately 50+ incoming calls and emails per day, responding to clients and relaying messages to founders and directors to ensure swift resolutions.
- Conducted research to gather relevant information for administrative tasks.
- Helped to prepare reports and presentations to aid informed decision-making.
Organizing Secretary (Voluntary)
Black Asian Minority Ethnic (BAME)
London Metropolitan University
09.2023 - Current
- Maintained an up-to-date database of students from the different ethnic groups within the university for use when creating targeted campaigns.
- Provided support during special projects such as Job fairs, Workshops, exhibitions, Excursions, and Charity events by planning and coordinating logistics.
- Created content for various platforms including websites, blogs, social media accounts, and newsletters.
- Acted as a spokesperson at public events and interviews, representing society in a professional manner.
- Ensured accuracy of information shared across all channels by fact-checking documents prior to publication. Established and maintained cooperative relationships with representatives of community, students, lecturers, and public interest groups.
- Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
Education
Master of Science (M.S.) in International Business Management - Strategic Management
London Metropolitan University
London 02.2023 -
Bachelor of Science (B.S.) in Risk Management and Insurance -
University Of Uyo
Akwa Ibom, NigeriaAssociate in Membership Human Resource Management
Chartered Institute of Personnel Management
Lagos, NigeriaGCSEs Equivalent - Maths and English Credit
West African Senior School Certificate Examination
Lagos NigeriaSkills
- HR Support and Strategic Planning
- Database Administration and Management
- Performance Tracking and Evaluations
- Business Development Understanding
- Customer Relationship Management
- Quality and Standard Assurance Controls
- Regulatory Compliance and Crisis Management
- Conflict Mediation Abilities
- Verbal and Written Communication
- Emotional and Empathy Intelligence
- Stockroom and Inventory procedures
- Process and Operational management
- Administering payroll
- Google Workspace
Certification
Chartered Institute of Personnel Management (CIPM)
Custom
References available upon request
References
References available upon request.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Organizing Secretary (Voluntary)
Black Asian Minority Ethnic (BAME)
09.2023 - Current
Retail Stock Assistant
Primark
04.2023 - Current
Master of Science (M.S.) in International Business Management - Strategic Management
London Metropolitan University
02.2023 -
Senior Administrative Manager
Roluck Technology Limited
05.2021 - 12.2022
Operations and Human Resource Assistance
Phillips Outsourcing Limited
11.2018 - 04.2021
Customer Care Representative
Inagbe Grand Resorts and Leisure
06.2015 - 10.2018
Administration Clerk
True Health Foundation
08.2011 - 12.2014
Bachelor of Science (B.S.) in Risk Management and Insurance -
University Of Uyo
Associate in Membership Human Resource Management
Chartered Institute of Personnel Management
GCSEs Equivalent - Maths and English Credit
West African Senior School Certificate Examination
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