Francis Tonnie
Summary
Compassionate and ambitious Health and Social Care professional with over three years’ experience delivering high-quality person-centred care to older adults, including those living with dementia, complex physical needs and age-related conditions. Recognised for professionalism, strong leadership, excellent communication and the ability to build trusted relationships with residents, families and multidisciplinary teams.
Experienced in mentoring colleagues, supporting care planning, assisting with medication administration under senior supervision and promoting safe, dignified and compassionate care. Holds Level 3 and Level 4 Awards in Health and Social Care (Higher Distinction) and combines frontline care expertise with previous leadership experience managing teams and projects. Passionate about inspiring high-performing teams and delivering exceptional outcomes as a Care Home Manager.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Care Assistant
MHA Lawnfield House, London
06.2024 - Current
- Deliver exceptional person-centred care to older adults with a wide range of physical, emotional and cognitive needs, promoting dignity, independence and quality of life.
- Build trusted relationships with residents and their families, consistently receiving positive feedback for compassion, professionalism and attentive care.
- Work collaboratively with nurses and multidisciplinary professionals to deliver holistic, responsive care.
- Maintain accurate care plans, daily records and clinical documentation to support continuity of care and positive resident outcomes.
- Coordinated care activities during busy shifts, supporting colleagues to provide timely and effective care for residents.
- Promote safeguarding, infection prevention and health and safety standards in accordance with organisational policies.
- Assisted senior colleagues with medication administration, ensuring compliance with safe practices and organisational procedures.
- Mentored newly appointed care staff on MHA standards and person-centred care principles, enhancing team knowledge and adherence to best practices.
- Demonstrate calm decision-making and effective problem-solving when responding to changing resident needs.
- Contribute to creating a positive, respectful and inclusive environment for residents, visitors and colleagues.
Care Assistant
MHA Willesden Court
London, ENG
01.2024 - 06.2024
- Supported residents with personal care, mobility, nutrition and social wellbeing.
- Delivered compassionate, high-quality care to older adults while maintaining dignity, respect and independence.
- Applied MHA’s values and care standards to deliver person-centred care.
- Collaborated with multidisciplinary teams to support safe and responsive care delivery.
- Ensured accurate care documentation and facilitated clear communication with colleagues and healthcare professionals.
- Built strong professional relationships with residents and their families through empathy and excellent communication.
Care Worker
Ison Nursing Agency and Care Services Ltd
London, ENG
05.2023 - 12.2023
- Supported individuals with dementia and complex health conditions, enhancing quality of life through tailored care strategies.
- Provided person-centred care across a variety of residential settings, adapting quickly to different teams and resident needs.
- Demonstrated flexibility and resilience in fast-paced care environments, effectively adapting to changing needs and maintaining high standards of care.
- Maintained accurate records and upheld safeguarding standards, ensuring compliance with health regulations and promoting resident safety.
Patient Coordinator
JS Aesthetics
London, United Kingdom
03.2023 - 05.2023
- Coordinated patient appointments and managed enquiries, ensuring professionalism and confidentiality to enhance patient trust.
- Built strong relationships with patients while ensuring an exceptional customer experience.
- Maintained accurate records and facilitated smooth day-to-day operations, contributing to patient satisfaction and care efficiency.
- Supported clinicians by coordinating schedules and streamlining administrative tasks for improved workflow.
Creative Director
Pam Briggs Concepts
Lagos
12.2019 - 12.2022
- Led multidisciplinary teams to deliver creative projects from concept through completion.
- Developed innovative solutions to address business challenges, enhancing customer satisfaction and loyalty.
- Managed client relationships and project timelines to align with organisational priorities and drive project success.
- Coordinated resources and delegated responsibilities to deliver projects on schedule and meet client expectations.
- Mentored team members and fostered a collaborative, high-performance working environment.
- Managed budgets and negotiated with suppliers and stakeholders.
Education
NVQ Level 3 - Level 3 Award in Health and Social Care
Oplex Careers
London, ENG01-2025
NVQ Level 4 - Level 4 Award in Health and Social Care Advanced
Oplex Career
London01-2025
Bachelor of Science - Zoology
Nasarawa State University
Keffi, Nasarawa, Nigeria03-2015
High School Diploma -
Airforce Secondary School
Kaduna, Kaduna, Nigeria01-2010
Skills
- Person-Centred Care
- Dementia Care
- Clinical Record Keeping
- Care planning
- Medication Support
- Infection Prevention & Control
- Safeguarding Adults
- Risk Assessment
- Resident Wellbeing
- Family management
- Staff mentoring
- Leadership & Team Development
- Communication & Conflict Resolution
- Quality Improvement
- Team Collaboration
- Problem Solving
- CQC Awareness
- Health & Safety Compliance
Accomplishments
- Recognised by managers for professionalism, initiative and commitment to delivering high-quality care.
- Received positive feedback from residents and relatives for compassionate and person-centred support.
- Successfully balanced full-time employment with professional study, achieving Higher Distinction in both Level 3 and Level 4 Health & Social Care qualifications.
- Demonstrated leadership by mentoring colleagues and supporting team effectiveness during busy shifts.
Languages
Hausa
English
Interests
- Music
- Football
- Travel
- Reading
Timeline
Care Assistant
MHA Lawnfield House, London
06.2024 - Current
Care Assistant
MHA Willesden Court
01.2024 - 06.2024
Care Worker
Ison Nursing Agency and Care Services Ltd
05.2023 - 12.2023
Patient Coordinator
JS Aesthetics
03.2023 - 05.2023
Creative Director
Pam Briggs Concepts
12.2019 - 12.2022
NVQ Level 3 - Level 3 Award in Health and Social Care
Oplex Careers
NVQ Level 4 - Level 4 Award in Health and Social Care Advanced
Oplex Career
Bachelor of Science - Zoology
Nasarawa State University
High School Diploma -
Airforce Secondary School